Customer Reviews for Ace Hardware Kempsville
(U-Haul Neighborhood Dealer)

1,073 reviews

5168 Singleton Way   Virginia Beach, VA 23462
(@ Kempsville & Witchduck)

(757) 499-3907

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 12 pm–5 pm

Services at this Location:

Contact Us

(757) 499-3907

5168 Singleton Way
Virginia Beach, VA 23462
(@ Kempsville & Witchduck)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 12 pm–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Kent and the team was FANTASTIC!!

Matt M. 
Rating:
5.0

Keep gas full before renting

Roy L. 
Rating:
4.0

No comments everything went well but

joseph B. 
Rating:
5.0

Good experience overall...

FRANK M. 
Rating:
5.0

Customer did not leave a comment.

Frank T. 
Rating:
5.0

Keep the gas full before rrenting

Roy L. 
Rating:
5.0

Customer did not leave a comment.

joli L. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

The staff at Ace Hardware provide superior support even though hardware is their primary concern. My hat's off to them!

Kenneth L. 
Rating:
4.0

I called and was able to rent a truck within 1/2 hour

Elizabeth F. 
Rating:
5.0

The website was down for the entire day. However, the Ace Hardware representative worked his tail off to help me!

Charles L. 
Rating:
5.0

They had me on the road by 11:55, even though they don't open until noon! The vehicle was new and in excellent condition, and the customer service was excellent. I can't think of any suggestions for improvement.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

Keep gas full

Roy L. 
Rating:
5.0

Customer did not leave a comment.

Demeitra M. 
Rating:
5.0

They were very professional and accommodating. Thank you.

Eric S. 
Rating:
1.0

The mirror was cracked the seat in vehicle did not adjust there was trash all under seat like a whole chicken again side passenger mirror glass broke like how are yall renting this out still it was not a good uhual the older man that served me was great this isn't about customer service cause it was great this is strictly about the condition of the U-Haul van

Porstia H. 
Rating:
4.0

Customer did not leave a comment.

Allison B. 
Rating:
5.0

Everyone did a great job easy pick up and drop off. Happy

Mark O. 
Rating:
5.0

Fill gas tank before renting

Roy L. 
Rating:
4.0

Clean the cab

Karen B. 
Rating:
5.0

Fill up gas before renting

Roy L. 
Rating:
2.0

Truck should be less than 75,000 miles any truck if customer is renting. This location gave me which has more than 100 thousand miles on the odometer. Not cleaned, seat adjustable thing has to do by 2 people that much hard to do it. Dealers should be responsible if they are providing these trucks for longer distance from state to state. Unhappy with the truck.

Dheerajkumarredd V. 
Rating:
5.0

Customer did not leave a comment.

george V. 
Rating:
5.0

Keep gas full before renting

Roy L. 
Rating:
5.0

Customer did not leave a comment.

cecilio B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

THOMASREED E. 
Rating:
5.0

Keep the gas full before renting

Roy L. 
Rating:
4.0

Customer did not leave a comment.

Steve P. 
Rating:
4.0

Customer did not leave a comment.

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Fill the gas before renting

Roy L. 
Rating:
5.0

Customer did not leave a comment.

NORLINA M. 
Rating:
5.0

I pray I never have to use your services again! Moving is HARD work! The people and the service were exceptional! Friendly and patient with me! I rescheduled twice and was not penalized, nor were the reps frustrated with me. They made the hard work bearable!

deborah B. 
Rating:
5.0

Keep the gas full before renting

Roy L. 
Rating:
5.0

Customer did not leave a comment.

Joycelynn G. 
Rating:
5.0

Customer did not leave a comment.

Vitali P. 
Rating:
5.0

Keep gas full before renting

Roy L. 
Rating:
5.0

Have a reminder for the mileage on the estimated price

Dakota M. 
Rating:
3.0

The people were nice, but I will never use the online interface again. It was confusing & then I got charged extra because I didn't know how to use it. Seems like you don't want older customers with less knowledge of apps.

Lara G. 
Rating:
5.0

This location doesn't use uhaul share (check in with mobil device) so you have to wait for business hours to pick up trucks

Terrance J. 
Rating:
5.0

Keep gas full before renting

Roy L. 
Rating:
1.0

They have hidden fees and did not explain other charges

Gabriele M. 
Rating:
5.0

Keep the gas full before renting

Roy L. 
Rating:
2.0

Extremely cluttered store, dirty and stinky truck. Why do I pay 0.89/mile and then have to fill up the gas on top of it???

Victoria V. 
Rating:
5.0

The app seemed a bit finicky. But the in person service and equipment were great!

Mary R. 
Rating:
4.0

Keep the gas full before renting

Roy L. 
Rating:
1.0

Representative at location kept saying how much uhaul was terrible to work with and kept bashing the system. Uhaul was given filthy. Never again.

Lauren R. 
Rating:
5.0

Customer did not leave a comment.

Rona B. 
Rating:
5.0

Keep gas full before renting

Roy L. 
Rating:
5.0

The Team at Ace were wonderful! Such an easy transaction and they were all so very friendly and helpful!!!

Heather C. 
Rating:
5.0

Customer did not leave a comment.

Jo-ann L. 
Rating:
5.0

Quick availability, nice & accommodating staff

Madeleine M. 
Rating:
5.0

The guys at the Ace store were wonderful!

Heather C. 
Rating:
5.0

Great customer service and knowledgeable staff. Parking was easy for the 15' truck I rented to get in and out.

Rafael A. 
Rating:
4.0

Have more equipment available, I need a furniture dollie. They had none and claimed UHaul was always short on providing necessary moving equipment. This was my third move this year thru UHaul and each time they didn't have necessary supplies to fill the order.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Keisha W. 
Rating:
5.0

Customer did not leave a comment.

Lamont W. 
Rating:
4.0

Customer did not leave a comment.

John E. 
Rating:
4.0

We were told we could drop off the truck at any location. However, when they went to drop on the truck at this location, it was after their hours. So your instruction said we had to go to some other location which was an half an hour away, So we called Uhaul after hours and the lady explained how we could get the rental process completed. We did the paperwork on line and got the truck turned in to Ace Hardware.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Samhita C. 
Rating:
4.0

Customer did not leave a comment.

julia T. 
Rating:
5.0

Customer did not leave a comment.

Bonnie F. 
Rating:
1.0

THE WORST EXPERIENCE EVER HORRIBLE SERVICE AND RIP OFF DROVE IT SCAMED ME FOR MILEGGE FEE THEN SCAMED MED AS I DROPPED THE TRUCK OFF CORRECTLY EARLY GAS FILLED THEY SECRETLY TRYED TO BACKDOOR ME AND CHARGE MY CARD FOR MONEY WOW WATCH OUT

Vince L. 
Rating:
5.0

Location was out of hand trucks. Management needs to ensure that location has all the equipment on hand that they advertise is available.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Dominique T. 
Rating:
2.0

before they hand the key please check what is been paid.. coz this afternoon i rent one and they just hand the key.. charged me for trolly but no trolly on the truck..

John rhey L. 
Rating:
2.0

The truck drives really rough, seems like a transmission issue. Also If u lightly hit the brakes it jerks the truck, i did not feel safe driving.

Dontay B. 
Rating:
5.0

Great location with friendly service! If I need to rent from U-Haul again, I will definitely use this location and recommend them to friends and family.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Even though the employee was gone for the day. They ACE lady was very helpful in taking the truck from us.

Gerardo T. 
Rating:
4.0

Make sure you cover the time limit of 6 hours now. Website lets you choose how many hours but doesn't say anything about multiple rental/insurance charges. This may have been a mistake but if not and it's standard practice then it's just shady and dishonest hitting the customer on the back end when they've already used the equipment and are turning it in. That's poor advertisement. From now on I'll work with Budget, Avis or Penske. I did not appreciate the ghost charges.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

jeffery F. 
Rating:
5.0

The gentleman who helped me was very nice and helpful

Tracy M. 
Rating:
5.0

Customer did not leave a comment.

Allison S. 
Rating:
5.0

Customer did not leave a comment.

Johnathan C. 
Rating:
2.0

The rate rate per mile is not correct on sign it said rate Sunday thur Thursday was ,69 cent per mile and Friday thru Saturday was ,88 cent per mile which It showing on my copy I was charged a straight .89 cent per mile for all miles which is not correct and wasn't please with that I can count as well that is highway robbery be correct on details thanks

TOUCH OF C. 
Rating:
5.0

We didn't go inside to return. We put keys in drop box.

Shelia N. 
Rating:
5.0

Customer did not leave a comment.

Trenton W. 
Rating:
5.0

Customer did not leave a comment.

Omar G. 
Rating:
1.0

Make sure the staff stops leaving cars running after you drop off car to Jack up the gas fee. Caught in the act and have on camera

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Edward Y. 
Rating:
4.0

Customer did not leave a comment.

Jeremy M. 
Rating:
4.0

Customer did not leave a comment.

Reginald R. 
Rating:
5.0

Customer did not leave a comment.

Annette G. 
Rating:
5.0

Best team ever to work with ........

daniel B. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Kiana S. 
Rating:
5.0

Customer did not leave a comment.

Heidi S. 
Rating:
5.0

From the start of the rental process, the entire staff was extremely polite and friendly. They made the entire process super easy and fast

Keishe N. 
Rating:
5.0

Customer did not leave a comment.

Regina R. 
Rating:
5.0

The entire process was smooth. Great customer service.

tammi K. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

laquan C. 
Rating:
5.0

Customer did not leave a comment.

Ted E. 
Rating:
5.0

Everything was perfect great customer service

Tiara S. 
Rating:
5.0

Friendly and excellent service

Orlando A. 
Rating:
4.0

Truck was mechanically in bad shape but otherwise it was a flawless transaction

nancy P. 
Rating:
4.0

The truck I originally reserved wasn't available when I got there to pick it up and I was grossly overcharged. Definitely not doing this again.

Stephanie M. 
No reviews have been submitted for this location.

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