Customer Reviews for Ace Hardware Rupert
(U-Haul Neighborhood Dealer)

112 reviews

201 5th St   Rupert, ID 83350

(208) 436-1650

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–4 pm

Services at this Location:

Contact Us

(208) 436-1650

201 5th St
Rupert, ID 83350

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Your truck had drugs in the glove box when I picked it up delaying me an hour as I had to wait on the police. Your truck had no gas in it and it was marked at a quarter tank. Your truck ran terribly and rattled when running also the check engine light was on the whole time, so all in all it could've been a much better experience.

CHERRI E. 
Rating:
5.0

Customer did not leave a comment.

Peter V. 
Rating:
5.0

Customer did not leave a comment.

MIKE C. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
4.0

Customer did not leave a comment.

Magic Valley Res H. 
Rating:
5.0

It was weird that you charge a full day for the dolly to be rented for just 8 hours (until the store closing time on the day it was rented). It seems to make more sense to charge a day rate for a full 24 hours. I was charged for three days when I actually had it for less than 48 hours. It seems like a strange way to set up the billing.

JEFF C. 
Rating:
4.0

Customer did not leave a comment.

Kaila C. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

Customer did not leave a comment.

KELLY W. 
Rating:
5.0

Very friendly and knowledgeable. Enjoyed working with them

Waren S. 
Rating:
5.0

I appreciated dealing with people not computers 🐻

Marcia B. 
Rating:
4.0

They were great, very helpful and friendly. They had internet problems that slowed everything down, but that was not their fault.

Sherry O. 
Rating:
1.0

Did not discuss options and tell us about being stuck in the highest rates ever. Should have been more upfront. Not happy at all. We have rented from U'Haul before, but this is probably the last time. Bummer experiencing.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

Marisela L. 
Rating:
4.0

Customer did not leave a comment.

Koy C. 
Rating:
5.0

Customer did not leave a comment.

Taft C. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
4.0

Customer did not leave a comment.

Valerie M. 
Rating:
5.0

Excellent customer service.

Jerry G. 
Rating:
5.0

Customer did not leave a comment.

Jill C. 
Rating:
5.0

Customer did not leave a comment.

lorenzo L. 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
5.0

Customer did not leave a comment.

Ken H. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Julie P. 
Rating:
5.0

Ace Hardware in Rupert gave outstanding service. They really went the 2nd mile to make sure we got a big truck. We would HIGHLY recommend this site. The regional U-Haul were super committed as well to helping us finalize our moving needs.

Max G. 
Rating:
5.0

Customer did not leave a comment.

Larry E R. 
Rating:
5.0

Customer did not leave a comment.

Brenda L. 
Rating:
5.0

Customer did not leave a comment.

Ray C. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Julie P. 
Rating:
5.0

Very helpful and they where shocked on the price we paid and could not believe we never received any money back.

Daneil P. 
Rating:
5.0

I have absolutely no complaints about my experience with renting a trailer from U Haul. The Rupert Idaho staff at Ace Hardware were a pleasure to deal with and made it very easy. Same goes for the people in Elkhart Indiana when I returned the trailer. Never had a single problem with the trailer or either staff. And very happy with the price.

wayne K. 
Rating:
5.0

Customer did not leave a comment.

Casey N. 
Rating:
5.0

Customer did not leave a comment.

Melanie M. 
Rating:
4.0

Customer did not leave a comment.

Matthew A. 
Rating:
4.0

Customer did not leave a comment.

Brent D. 
Rating:
3.0

I felt they were very good people to get a U-Haul from it was within reasonable time and they were professional

coreena B. 
Rating:
5.0

Customer did not leave a comment.

Bobbie F. 
Rating:
5.0

Quick and friendly. Easy experience.

Terry M. 
Rating:
1.0

Actually help the customer take dolly out to the truck and move the truck closer than a block away, plow the 12 inches of snow around the trucks so the trucks can get out instead spinning tires and burning a eighth of a tank of fuel trying to get out of that joke of a parking lot!

Jeffery P. 
Rating:
4.0

Please make sure all systems function before renting them out. Window washing is a minor automotive system — until it doesn't work right. The passenger side sprayed and cleaned and I tried to move to a more central position on the bench seat.

Duane S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Kathy R. 
Rating:
4.0

Customer did not leave a comment.

Ian C. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
4.0

You just need to keep on doing what you're doing and I think you're doing just excellent

Kevin E. 
Rating:
4.0

Customer did not leave a comment.

Cameron S. 
Rating:
5.0

the person that helped me was courteous and clear on instructions

Jesus D. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

PEDRO C. 
Rating:
4.0

Put on the website that there is additional charges for one way trips and price was higher than the price of the rental of the equipment.

ALAN R. 
Rating:
5.0

When I received the truck I did notice it didn't have a dolly. It was ok cause I didn't need it anyways.

Eric S. 
Rating:
5.0

The customer service we received was beyond horrible. You should be embarrassed as a company by how your employees in your call center treat people. Will never use uhaul or recommend to anyone ever. Worst company I've ever dealt with.

CHRISTOPHER C. 
Rating:
5.0

A suggestion would be only for the trailer itself. I would add rings in all four top corners to allow straps to be placed cross wise for stability and secure transport.

VINCENT G. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

randy V. 
Rating:
1.0

Charged for time before I picked up trailer and pick up almost took an hour!!!

Alan C. 
Rating:
4.0

Ensure the inside cab is cleaned especially around and under the seats.

Lisa D. 
Rating:
2.0

The employee did not have their phone that day, and the Check in process requires the Uhal app. Also, they made me back the trailer when i returned it, instead of them backing it for me. I was not happy about that.

Ray R. 
Rating:
5.0

Everything was great.

Jacqueline H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Stay in business!! Your'e very very good.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

DELL L. 
Rating:
5.0

dont reserve at truck you dont have.

JESSE L. 
Rating:
5.0

Customer did not leave a comment.

Leo A. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Great service!!!

Jerry G. 
Rating:
4.0

Can't recommend U-Haul because of the bad customer service.

Bryce L. 
Rating:
3.0

Customer did not leave a comment.

Ivana H. 
Rating:
4.0

Customer did not leave a comment.

Bob R. 
Rating:
5.0

Equipment was great, pulled easy, made good time..

Debra O. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Nothing. Guy was a little past promise time but did a great job.

rod A. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
3.0

The uhaul was dirty and it had damages that we were concerned about and he said I don't know we got it like that. We wanted them to at least write that we received it damaged and dirty and they refused. Also they messed up our drop off location.

VIOLET R. 
Rating:
4.0

Had to wait on truck because their was only one person who could process the rental was out to lunch.

Sharon S. 
Rating:
3.0

Customer did not leave a comment.

Lazaro L. 
Rating:
5.0

Brakes were making an odd noise.

Anissa R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

cut down on the paper work

Barry B. 
Rating:
5.0

Customer did not leave a comment.

JEREMY C. 
Rating:
3.0

Customer did not leave a comment.

Samuel C. 
Rating:
3.0

Didn't help hook up the trailer to the uhaul. Not a huge deal, but it would've been nice.

Max B. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
4.0

Customer did not leave a comment.

Eugene P. 
Rating:
3.0

Went to return at 9am when ace opened, had to wait 30min because only person with password to u-haul computer was 30 min late! Have your u-haul venders train more people!

DENNIS S. 
Rating:
5.0

Customer did not leave a comment.

Murlin V. 
Rating:
5.0

Customer did not leave a comment.

delbert B. 
Rating:
2.0

When I picked up truck, passenger side window was open and the seat was wet. Back of truck was not cleaned out, had some debris, dirt and mud. Had to sweep out prior to using. Windshield had black marker marks in line of vision. Cab was fairly dirty as well. Not up to your standards. Have rented a few times, worst one I have had.

Stuart Y. 
Rating:
5.0

Oil moving mechanisms on towing dolly...

Russell E. 
Rating:
3.0

Customer did not leave a comment.

Lewis A. 
Rating:
5.0

Customer did not leave a comment.

Rowland B. 
Rating:
4.0

Picked up my truck on Thanksgiving evening using the online reservation and UHAUL app. Since the store was closed, using the app was VERY convenient and was easier than I expected. I got a little nervous, however, when a women pulled up in her car and sat at the edge of the lot while my husband and I were walking around the truck making sure there wasn't any damage. She finally pulled closer, rolled her window down, and said, "Excuse me, there isn't anyone around on Thanksgiving and the store is closed!" I explained that I was picking up the truck through the app. She asked how I was going to get the key. It made me uncomfortable, but she did finally drive away. Not sure how this might be rectified just thought it was worth mentioning. It would be unfortunate if someone called the police in the future for misunderstanding the situation.

Shauna J. 
Rating:
2.0

The store and personnel were excellent. When we went to pickup the trailer we found extremely large goatheads in the tires. We took off our shoes and spent 30 minutes picking them out of our shoes and pickup tires. This field that they keep these in should be graveled and maintained so other customers do not have to deal with this.

Brenda R. 
Rating:
5.0

everything was good except when I reserved a trailer to rent from the Ace Hadrware location, for some reason it set it up for me to pick it up in Burley. Really not sure why it did that.

Lola P. 
No reviews have been submitted for this location.

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