Customer Reviews for Ace Automotive Service Center
(U-Haul Neighborhood Dealer)

691 reviews

34 W Broadway   Gardner, MA 01440

(978) 630-4239

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 8 am–11 am

Services at this Location:

Contact Us

(978) 630-4239

34 W Broadway
Gardner, MA 01440

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 8 am–11 am
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Drop off in Smyrna TN

Daravanh C. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

I would recommend this uhaul dealer in Gardner Mass to anyone.

Aurther G. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
1.0

I would never ever go to this location ever again. Got charged for 3 gallons of gas for almost $15. How could I even use 3 gallons of gas when I drove a total of TWELVE MILES.... What a crook. I'm going to go online and leave negative reviews of my experience. Owner was rude when I picked up the truck and the cell service at the location was so bad I couldn't use the app to return the truck.

PETER W. 
Rating:
1.0

The guy who runs this place should never be allowed to work with the public. Just a rude dude. People who are in business with the public should be nicer! I will never do business with this jerk again.

Kenny G. 
Rating:
5.0

Customer did not leave a comment.

Rich G. 
Rating:
5.0

Thanks!

Cody M. 
Rating:
5.0

Nothing! Everything was fine. Perfect location & friendly service!😉

Toni T. 
Rating:
5.0

Customer did not leave a comment.

Emily C. 
Rating:
3.0

Customer did not leave a comment.

James T. 
Rating:
5.0

we went to the one on Chestnut (its right down the street from where we were) on sat night and saw a note that said "be back in 15 mins". when we went back in 20 mins, the store had closed. this was before the posted time to close and the note was still in the door. so on sun morning we went back around 1030 and the store was closed AND the note was still in the door!! THIS is why we went to the W Broadway store. we were very happy with the W Broadway store as the gentleman was very accomodating helpful! what you can do to improve for the next customer?? get better help for the Chestnut St store. we had to drive accross town for a truck when there was a store in walking distance from us.

jeanne L. 
Rating:
2.0

Owner was not very kind or helpful. Gave attitude when someone asked a question about was something was

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Laurie B. 
Rating:
5.0

Alignment and transmission were not good on this truck. Probably the worst UHaul truck that I have ever rented. Rental process was excellent all the way through. Mobile drop off did not work but was able to use online drop off via internet.

Tod H. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
4.0

Customer did not leave a comment.

Rebeca R. 
Rating:
5.0

Customer did not leave a comment.

Arthur M. 
Rating:
1.0

Horrible for mobile check ins. Service is almost non existent. Requested a dolly and none was given and it was an after hours rental. Did find a dolly in an overhead storage area but it kind if seemed off limits. Customer service was extremely helpful

Erica F. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
5.0

Professional service

Nancy L. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
1.0

I got charge more than I agreed and the gas garage and the van wasn't working properly so I put a quarter of a tank more and I was promised that you will follow up with this on a cold many times, and no one answered and I left voicemails and sent an email and still no response.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
1.0

U tool money out with out permission and if it's not back I'm calling a lawyer

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

No one there on return.

miriam B. 
Rating:
3.0

Close when drop off. Saturday morning and it's closed.

Michelle S. 
Rating:
1.0

The online check in was such a hassle only to have to repeat the process to return. I should be getting a paycheck for doing all your work. And $188 to move 1 piece of furniture for all that hassle was not worth it.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
2.0

Many app and web site problems. Had U-Haul 24/7 on the phone (after a 5 min wait) and they helped but finally had to use a 2nd phone. First phone would not locate site and I could not proceed with return. Return took over 30 minutes total - too long.

Tom G. 
Rating:
3.0

The truck broke down I called the location and everytime no me answered I left messages with no call backs.

Kathleen W. 
Rating:
4.0

It was disconcerting that the check-engine light came on at about 65 miles into our trip. We had only about 20 miles left, so we ignored it. When returning the vehicle, the U-Haul app did not load (we tried to access through the app and through various browsers), so we were unable to follow whatever instructions we would have been given. Very frustrating, but not related to this pickup/return location.

cynthia H. 
Rating:
3.0

The communication from this location to the uhaul company itself was lacking but the uhaul customer service rep I talked to made up for it, he was very helpful

Marigene C. 
Rating:
3.0

Customer did not leave a comment.

Guy E S. 
Rating:
3.0

The key retrieval system total sucks after 2 calls and 40 mins I manage to get my key to truck as I watch another couple drive away frustrated because tgey wete unable to retrieve key ! Week before I move some stuff for a couple because tgey as well could not retrieve key systems stinks

JAC B. 
Rating:
5.0

Everything was ready when we arrived. We were treated well and the process was quick, not long and drawn out. Much appreciated the service we received.

Paul E. 
Rating:
5.0

Best place I ever rented a u hall.

Shirley C. 
Rating:
4.0

While other reviewers complain about the owner as being rude, in my opinion as business person myself, I can tell he has strict rules because he's been burned before. He's not rude he's just an intimidating looking man at over 6'5 and has a no-nonsense attitude. Just listen take notes and if you don't understand something ask. The truck was ready for us, I selected self register method on my phone but it kept freezing so he easily registered it for us. I estimated 30 miles and only used 25 miles and was reimbursed the difference on the final payment. I would definitely use his rentals again and would encourage others to do so.

marcus D. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Michelle K. 
Rating:
4.0

Customer did not leave a comment.

Daniel W. 
Rating:
4.0

Customer did not leave a comment.

steve W. 
Rating:
3.0

Customer did not leave a comment.

WAYNE L. 
Rating:
5.0

Customer did not leave a comment.

Marc Z. 
Rating:
5.0

Customer did not leave a comment.

LINDA N. 
Rating:
5.0

great service

BEAU M. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

I returned it before 5:00pm and no one was there, had to use e-mail. Would have preferred face to face.

Ann C. 
Rating:
5.0

Very easy and efficient sign out and sign in experience. Equipment was in great shape. I felt very fortunate to have this location so close to home when I was in a pinch and needed to move my daughters car back home from college for a repair.

Peter C. 
Rating:
4.0

I saw a lot of negative reviews and almost didn't use this location. I had a good experience and there was no trouble at all

Waren F. 
Rating:
1.0

Not open. No cell service or Wi-Fi. Spent an hour on the phone with uhaul before I was finally able to get the key box code. This place is horrible. My reservation was at 4 arrived at 3:45 and finally got a truck after 5. Never recommend this place ever!!

Kristina W. 
Rating:
1.0

Bad experance

Dennis B. 
Rating:
3.0

Everything was good except for the fact that ice was not removed from the top of the truck prior to our rental. On the highway, sheets of ice were flying off the top into the traffic. It is amazing that noone behind us got hurt.

michelle C. 
Rating:
3.0

How do I Get reimbursed for a tow. The truck broke down on the highway

Jonathan B. 
Rating:
3.0

The truck ran well but the equipment I rented didn't work properly customer service could have been better no personality at all

Rebecca T. 
Rating:
4.0

Other than not having blankets or a dolly the truck ran well the customer service was amazing

Rebecca T. 
Rating:
5.0

Customer did not leave a comment.

MIKE L. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
5.0

No improvements needed the whole transaction went perfect.

Paul H. 
Rating:
5.0

i had a great experience, thanks!!!

HAROL R. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

Carmen B. 
Rating:
3.0

Customer did not leave a comment.

Sam R. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
1.0

got very rude texts from one of your employees about canceling reservation,got over charged on truck rental in the amount of $27.08 ,was supposed pay 72.92,got charged $100.00 taken off my card very dissatified!

Kevin D. 
Rating:
5.0

Always a pleasure to work with.

Home J. 
Rating:
5.0

This is the second time renting at this location. My husband and I are very happy with the service.

Karen K. 
Rating:
1.0

The trailer and truck were dropped off as I told uhual to make the drop off location the same . Because of the horrible experience with uhual

ANdrew L. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
3.0

No transparency, hidden fees, cost more than expected

Charles S. 
Rating:
5.0

The only thing that you need to improve is the gas tank was near empty which I feel that they should put a little more gas especially when you're in the process of moving so it's wasting time for the hours that we are renting the truck

Paula L. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
3.0

Nothing. Exactly as expected

Michael S. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Online reservation was easy and gentleman that checked me in helped hook up the trailer. Dropped the trailer off after hours on online check-in was east too. Overall a great experience

William D. 
Rating:
4.0

Customer did not leave a comment.

Tina K. 
Rating:
1.0

Customer did not leave a comment.

Adam R. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
1.0

They charged me the gas fee plus a ridiculous amount for gas when I returned the truck with the exact amount of gas that I received it in. I will NEVER rent from uhaul again and I use to rent them all the time for work.

Brianna J. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

emmanuel D. 
Rating:
5.0

Customer did not leave a comment.

Russ G. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

The connection to the UHaul web address was very slow and I wasn't sure that I had completed the return transaction after I selected the location as it didn't go any further. There was no "Finish" button or message saying thank you for your submission. Other than that it was an easy process.

Louis R. 
Rating:
4.0

An easier method to check vehicle back in. Arrived at location prior to return time. Thought the process had gone through on my phone only to be charged a late fee.

Linda B. 
Rating:
5.0

Very simple and quick rental and pickup.

RANDALL C. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
3.0

I am a cash customer. I don't use credit cards. I had to put down the entire payment in cash upfront, about $700. I did not expect that and it created difficulties for me, although I eventually did it. Those difficulties made me late and adversely affected my schedule. Your records show that I am a repeat customer so I would think the guy could have accepted the $500 in cash (which was all I had on me initially) to allow me to rent the truck, with me paying the rest when I returned the truck.

VINCENT G. 
Rating:
5.0

Very cordial and helpful.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Gregory N. 
Rating:
2.0

The gentleman in the office was very rude and I wouldn't take my business there again.

Ben M. 
No reviews have been submitted for this location.

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