Customer Reviews for Access Storage
(U-Haul Neighborhood Dealer)

677 reviews

500 Racquet Way   Diamond Springs, CA 95619

(530) 295-1103

Office Hours

  • Mon-Thur: 8:30 am–3 pm
  • Fri-Sat: 8:30 am–4 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/24/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(530) 295-1103

500 Racquet Way
Diamond Springs, CA 95619

Services at this Location:

Office Hours

  • Mon-Thur: 8:30 am–3 pm
  • Fri-Sat: 8:30 am–4 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/24/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Frank H. 
Rating:
5.0

Very friendly and accommodating through a stressful situation. Thank you for your friendly service.

diana jo M. 
Rating:
1.0

They overcharged me by 12x the agreed upon amount at no fault of my own. Getting your money back is near impossible but they will charge your card without notifying you beforehand. This is not the first time either.

JOSE T. 
Rating:
5.0

Nothing. Everything was fine.

Dana D. 
Rating:
5.0

The young lady in the office was very helpful. Both times I have rented from this location she has been the sweetest and very helpful. She is the reason I will continue to go there.

Jeffery H. 
Rating:
4.0

Customer did not leave a comment.

james V. 
Rating:
1.0

Got there before noon and there was no one there. They gave a hard time about where the truck was parked (handicapped). Husband is handicapped.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Roger D. 
Rating:
5.0

The trailer I rented said it was 6x12. However, the back where the ramp is, is not actually 6 feet wide. It's closer to 5 due to the panels on the side. The item I tried to put into the trailer would not fit and so I rented the trailer and drive 4 hours round trip for nothing.

Cassie R. 
Rating:
5.0

The owner is always wonderful to deal with

Matt G. 
Rating:
4.0

Casandra was great.

Thomas N. 
Rating:
5.0

Customer did not leave a comment.

Jake T. 
Rating:
5.0

Thank you! It worked out great.

Michelle B. 
Rating:
5.0

Great service… in and out no issues… rep was kind and helpful..

Darin M. 
Rating:
5.0

There was a slight hiccup with before hours pick up but U-Haul's customer service was amazing.

Joseph N. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

I enjoyed the entire experience until I returned the vehicle. The rear bumper was "slightly bent" and a screw was missing from it. I was charged an additional $150. I feel this was over and above by far.

Terri W. 
Rating:
5.0

The front desk lady was so lovely! Everything was perfect and I was able to move everything important in one load. This has helped prevent my family from ending up homeless. Thank you all! Have a lovely need year!

Denise P. 
Rating:
4.0

Nothing , great service representatives

JAMES G. 
Rating:
3.0

It was hard to see where to find the front door to check in. And like all Uhaul stores, it was crowded in the parking lot. So average. The receptionist was very nice.

Sharon F. 
Rating:
3.0

Customer did not leave a comment.

Julie C. 
Rating:
3.0

Customer did not leave a comment.

Lily C. 
Rating:
5.0

Best experience with Uhaul to date.

Susan D. 
Rating:
5.0

Central heat, office was cold

Joshua L. 
Rating:
5.0

Very helpful, fast and easy for walk in.

Chantha C. 
Rating:
5.0

Customer did not leave a comment.

AllCare Larry D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
4.0

Customer did not leave a comment.

beverly H. 
Rating:
5.0

This location has very good and service..highly recommend!

Roger F. 
Rating:
5.0

Easy, friendly, no hidden costs

Mary A. 
Rating:
4.0

Due to poor cell service, it is very difficult to use phone for pickup and drop off. Cassandra was friendly, knowledgeable and very helpful.

Susan B. 
Rating:
3.0

If you want us to use the app or internet in the rental process (especially returning equipment after hours) make very sure the location HAS internet or cell coverage.

Jim H. 
Rating:
4.0

Why would you take away pickup trucks from your fleet. Not everyone needs huge moving trucks all of the time. Some of us just need to move smaller stuff. The office staff here is always very nice.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

Adam G. 
Rating:
4.0

The lovely lady at that location was awesome! Totally saved the day, I can't say enough about how much I appreciate her working with me to make my move go smoothly. Unfortunately I don't remember her name, but I believe she's the only one there. I'll definitely be using that location again!!

Lydia G. 
Rating:
3.0

Lady is always nice

Richard V. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Cassandra was quick and precise with her service

scott L. 
Rating:
5.0

Customer did not leave a comment.

charles K. 
Rating:
5.0

Staff is very helpful and good people.

jim F. 
Rating:
4.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
2.0

Was super dark not enough lighting in lot felt kind of unsafe being right by a rowdy cowboy bar.

Bridget S. 
Rating:
5.0

Employee was quick and professional.

Cody M. 
Rating:
5.0

The U-Haul mobile phone application requested photos of the trailer I rented. But the application would not allow me to upload those photos. The application offered a photo example. But when I tried to view the photo example, the application completed my trailer drop off without excepting the trailer photos.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

JULIENNE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

They are very nice and friendly and very helpful.

Danya W. 
Rating:
4.0

Customer service was friendly and quick

Debra Z. 
Rating:
5.0

Access is always a great place.

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

gretchen F. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Excellent quick service. Very friendly. Thank you!

William S. 
Rating:
3.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Dominic E. 
Rating:
5.0

Professional, friendly and helpful staff. I would recommend!

Randy S. 
Rating:
3.0

My drop off was completed at night, so I never really could take a look at the facilities or interact with the personnel

Ingrid A. 
Rating:
5.0

Service was excellent, fast and easy. Will be back to this location.

tim M. 
Rating:
5.0

Customer did not leave a comment.

Baryl L. 
Rating:
5.0

The staff demonstrated great understanding and flexibility.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Alfonso R. 
Rating:
5.0

Excellent customer service. Very easy to do business with. Happy, repeat customer.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Great customer service. Convenient location. Just what I need and why I'm a repeat customer.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
4.0

Your mobile app sucks. I was never able to access it, even when I already had a conformation number. The people at the location were helpful and I had no problems

Randy R. 
Rating:
5.0

Customer did not leave a comment.

demetra H. 
Rating:
5.0

Great customer support

Sean V. 
Rating:
5.0

Customer did not leave a comment.

Diane G. 
Rating:
5.0

Customer did not leave a comment.

Carley Z. 
Rating:
5.0

Everything worked out as planned

Craig B. 
Rating:
5.0

Customer did not leave a comment.

Jane L. 
Rating:
5.0

Customer did not leave a comment.

Nathanael H. 
Rating:
5.0

Make sure to keep Casandra! :)

Daniel W. 
Rating:
5.0

My pick up was easy and the employee who helped me was friendly yet professional.

Nicole L. 
Rating:
5.0

Make it easier to find online. I didn't even know it was right by my house.

Jake T. 
Rating:
5.0

Great place with friendly customer service.

Jeff W. 
Rating:
5.0

I really appreciated how quickly the reservation was processed and how friendly the staff was.

Victor G. 
Rating:
5.0

Customer did not leave a comment.

carolyn M. 
Rating:
1.0

Customer did not leave a comment.

Matthew V. 
Rating:
5.0

Customer did not leave a comment.

Brandon K. 
Rating:
5.0

Really Awesome People. Everyone is very nice. I had a great experience. Just keep doing what you're doing. A+++

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Guy N. 
Rating:
5.0

Customer did not leave a comment.

Naomi S. 
Rating:
4.0

Nothing here!

FAITH M. 
Rating:
3.0

Go somewhere else not to friendly seem to b somewhere else

Ty O. 
Rating:
5.0

They were great to work with.

DONALD E. 
Rating:
5.0

This UHAUL always makes the job easier and drop and pick up simple! Thx

Brian E. 
Rating:
5.0

Ety nice professional atmosphere. They are also very accommodating aand i would definitely recommend this location!!!

Coby S. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

I know that you shouldn't drink an drive but if this facility offered beer that would be excellent

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

Leslie V. 
Rating:
5.0

Customer did not leave a comment.

louis H. 
Rating:
5.0

Cassandra is the best U-haul person I've had the privilege to work with. Very professional and always kind!

JAMES O. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

Customer did not leave a comment.

Billy S. 
Rating:
5.0

Customer service was excellent very quick and painless

Chris B. 
Rating:
3.0

Customer did not leave a comment.

Shannon A. 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
5.0

Love this place. Quick and easy rental.

Steve B. 
Rating:
5.0

All my furniture was delivered and in perfect condition !!! Service was great !!!!! They unpacked all , took away boxes ! I was very happy !!!!! Thank you 👍🏼

Loween A.  |  Overall Experience 
Rating:
5.0

The employees at Access Storage are amazing, very helpful, friendly and kind. Their facility was always clean, secure, temperature controlled, and had whatever other items were needed for help with moving. Unfortunately the lighting was not working on our storage row for a few months, which made it hard to see. Also, it was very hard to get a hold of someone there by phone to confirm if they were opened or closed. One time we drove out there during business hours and they were closed. Also, when we booked our Uhaul there, it was automatically rescheduled to a different location. So, that made it challenging to get our stuff when we wanted it. But, we understand things can not always be perfect, and over all, we were very satisfied with Access Storage. Two thumbs up.

Cynthia B.  |  Overall Experience 
Rating:
1.0

Did not honor my Rez so I had no where to store belonging- said they were filled up already. Paid more for uhaul miles b/c I had to find a new place to store stuff last minute. Terrible experience.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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    Our cargo and utility trailers start at $14.95!

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