Customer Reviews for Access Self Storage Lancaster
(U-Haul Neighborhood Dealer)

388 reviews

1040 Cedar Valley Dr   Lancaster, TX 75134

(469) 917-0904

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 1 pm–6 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/2/2024: 10:30 am - 6:00 pm
  • 4/4/2024: 9:00 am - 4:30 pm
  • 4/5/2024: 9:00 am - 4:30 pm
  • 4/8/2024: 9:00 am - 4:30 pm
  • 4/9/2024: 9:00 am - 4:30 pm
  • 4/16/2024: 9:00 am - 4:30 pm
  • 4/17/2024: 9:00 am - 4:30 pm
  • 4/18/2024: 9:00 am - 4:30 pm
  • 4/20/2024: 9:00 am - 4:30 pm
  • 4/22/2024: 9:00 am - 4:30 pm
  • 4/23/2024: 9:00 am - 4:30 pm
  • 4/25/2024: 9:00 am - 4:30 pm

Show All Hours

Services at this Location:

Contact Us

(469) 917-0904

1040 Cedar Valley Dr
Lancaster, TX 75134

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 1 pm–6 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/2/2024: 10:30 am - 6:00 pm
  • 4/4/2024: 9:00 am - 4:30 pm
  • 4/5/2024: 9:00 am - 4:30 pm
  • 4/8/2024: 9:00 am - 4:30 pm
  • 4/9/2024: 9:00 am - 4:30 pm
  • 4/16/2024: 9:00 am - 4:30 pm
  • 4/17/2024: 9:00 am - 4:30 pm
  • 4/18/2024: 9:00 am - 4:30 pm
  • 4/20/2024: 9:00 am - 4:30 pm
  • 4/22/2024: 9:00 am - 4:30 pm
  • 4/23/2024: 9:00 am - 4:30 pm
  • 4/25/2024: 9:00 am - 4:30 pm

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Down to earth service representatives, knowledgeable, and quick completion process.

RODNEY DAVIS 
Rating:
5.0

Nothing

Norma Harper 
Rating:
5.0

Customer did not leave a comment.

Alisha Madison 
Rating:
5.0

Nothing

charles moore 
Rating:
4.0

Customer did not leave a comment.

MIECILLENA GIBBS 
Rating:
5.0

You are excellent.

Adeyinka agefuye 
Rating:
5.0

Everything is good

Brenda Robertson 
Rating:
5.0

Great service

Jaylen Franklin 
Rating:
2.0

The sweet, frustrated lady was thrown into this location without proper training. We got there shortly after it opened but took over an hour to get our truck. The lady in front of us neared the brunt of the frustration trying to get her moving truck. Took her an hour and a half. Once she was gone, our experience was much better than hers because the lady at the U-Haul desk had learned a lot during the experience with the First Lady. Very frustrating for us all.

Linda Glassman 
Rating:
5.0

Nothing

Corey Hopper 
Rating:
5.0

Nothing if I ever need them again they will be the ones...Great experience. KEEP UP THE GREAT WORK.

Wanda Birdine 
Rating:
5.0

Customer did not leave a comment.

WILLNA HOLLOWAY 
Rating:
5.0

Customer did not leave a comment.

Latasha Banks 
Rating:
5.0

Customer did not leave a comment.

Lizbeth Robles 
Rating:
5.0

Customer did not leave a comment.

john norviel 
Rating:
5.0

Customer did not leave a comment.

Willna Holloway 
Rating:
5.0

I was amazed at the kind of service we got and the assistance was totally outstanding us being seniors attempting to navigate their systems by the phone.Everything went smoothly and quite fast even with our boo boos.Thank you dearly the young man that helped us.

Claudette Terry 
Rating:
5.0

It was super easy to book. The office is very nice and clean and welcoming and the people who helped me were very friendly. I had to keep the uhaul 2 extra days and there was no issue. It was easy to pick up and return. Hassle free. Prices were great. Very satisfied.

Courtney Wadlow 
Rating:
5.0

N/a

SHARRONE NEAL 
Rating:
5.0

Customer did not leave a comment.

WILLNA HOLLOWAY 
Rating:
5.0

Keep the same energy great job

Charles Conner 
Rating:
1.0

I am very displeased with management. My email address is being used for someone else rentals. I have asked management to please make sure that they change their email address. He said that they could not and it is not a requirement for them to have the correct email address on the rental account. I am the person that the emails are coming to. So I'm very displeased with this company and with the U-haul management at the location at cedar ridge in Lancaster, Texas.

Craig Morgan 
Rating:
5.0

Customer did not leave a comment.

Greg Fisher 
Rating:
5.0

I requested a time change for pick up of my truck and called the location, the person who answered did not enter the time change which delayed me accessing the truck for about 45 minutes. It would be great if the app had an edit feature for time pick up or no time at all and your time just starts when you pick up the truck.

Sedrick Butler 
Rating:
5.0

I called and made a reservation 2 days before I needed the truck I went in and gave them my driver's license and bank card 6min later I was driving the U-Haul, they were so fast customer service and communication skills are %100 good,

Reanna Dorton 
Rating:
5.0

Customer did not leave a comment.

Alicia Johnson 
Rating:
5.0

Very helpful

Norma Harper 
Rating:
5.0

Excellent ... Audra and Juda were extremely, patient and customer friendly!

Missey King 
Rating:
5.0

Everything was excellent. No complaints.

Jackie Arnett 
Rating:
1.0

Customer did not leave a comment.

Shirley Crenshaw 
Rating:
5.0

Nothing everything was excellent

Brenda Robertson 
Rating:
5.0

Customer did not leave a comment.

Louis Whitehead 
Rating:
3.0

Customer did not leave a comment.

Ricka Smith 
Rating:
1.0

I was charged for not fueling the truck back to a quarter of a tank I have a rcpt showing I did. And then I was charged for a furniture mover wich I had forgotten to pick up,per the office lady I called uhaul and advised them if this decided we did not need this after all. Trucks were filthy on the inside. Also I have a witness that saw me fueling the truck right before we return the truck.i don't think it is fair when they would not do a walk around while I was standing there . Then I did return the truck the gentleman that I guess cleans the truck was kinda snobbish. Asking really rudely if I swept the truck out...I will never be back at this location again.

David Dills 
Rating:
5.0

Customer did not leave a comment.

KEWANNA BINDER 
Rating:
5.0

Service was great! The front desk team was awesome, really quick in and out and on the road. Truck had a large slash in the back I wish it was noted somewhere so that I wouldn’t be concerned if I did it or not. Luckily I saw it before we loaded things up and I called to confirm they knew about it already which they told me they did.

Josue Chavez 
Rating:
1.0

They never mentioned any fees regarding tolls we weren't offered any toll charge upfront just was told about fuel charge

SYLVANIOUS ROANE 
Rating:
1.0

Customer did not leave a comment.

Porscha Almonte 
Rating:
5.0

Customer did not leave a comment.

Chuckie Haley 
Rating:
5.0

The clerk was so kind and sweet. She made the experience very pleasant.

Demarcus Daniels 
Rating:
5.0

Customer did not leave a comment.

Montena Rider 
Rating:
1.0

Requested a dolly and was charged for it but it was not in the truck it made my moving experience very difficult

Branden Tillman 
Rating:
4.0

I think if a truck is returned due to whatever reason they should not be charged the full rate, all trucks need ramps

Angela Upshaw 
Rating:
5.0

Nothing customers service was exceptional, Older lady was sweet & kind, I was having a bad day & she lifted my spirits

Dinah Rose 
Rating:
5.0

Customer did not leave a comment.

Douglas Brown 
Rating:
5.0

Customer did not leave a comment.

irene kirvin 
Rating:
5.0

Customer did not leave a comment.

Demarion Taylor 
Rating:
5.0

I can't think of anything that you need to do improve your service. Your customer service is excellent and the office person was so nice and helpful.Thank you.

Mary Wilkerson 
Rating:
2.0

I was overcharged for gas, when I returned the truck with over the amount that was in there before. I sent an email with time stamps of the gas gauge before I drove off the property as well as returning it to the property and Mrs. Audrey stated it wasn’t above the line. No disrespect but the pictures are proof. I’m not sure if she looked at the correct gauges but this need to be fixed. There’s no way this should be a debate when I have proof…

Erica Rose 
Rating:
5.0

Customer did not leave a comment.

Francis Jordan 
Rating:
5.0

Customer did not leave a comment.

Daunta Batiste 
Rating:
5.0

Customer did not leave a comment.

Eric Holbert 
Rating:
2.0

I reserved an appliance dolly that was not in the rental and I was still charged. Also there wasn’t a ramp in the truck which made unloading the washer and dryer very difficult.

Angela Poe 
Rating:
3.0

Customer did not leave a comment.

Lamauya Williams 
Rating:
3.0

Customer did not leave a comment.

lakeisha evans 
Rating:
3.0

Be sure to charge the customer the correct amount. I received an email saying a balance was due after I turned the truck in. I called to make the payment and found out I was charged twice for a rental. They charged my card twice for the rental. I left some leaves in the back and was charged $25 for a cleaning fee. That’s a ridiculous amount for leaves.

jacqueline veals 
Rating:
5.0

Customer did not leave a comment.

Lamauya Williams 
Rating:
5.0

Customer did not leave a comment.

WILLNA HOLLOWAY 
Rating:
5.0

Customer did not leave a comment.

Rashanda Fields 
Rating:
5.0

Customer did not leave a comment.

rynecia Pruitt 
Rating:
1.0

Charged for cleaning out the truck a $25 fee I have pictures the truck was spotless this place is shady I will post about it to my 200,000 Google review followers to let everyone know about this location scamming money for anything they can!!!

Joseph Russell 
Rating:
5.0

Customer did not leave a comment.

LAWANDA MOLINA 
Rating:
2.0

The gas level noted was incorrect, and I attempted to upload a photo of it onto the checkout app, but only got the spinning upload sign for the longest. So I pulled in and let the guy in the office come out to tell him. Upon my return, there was a charge $30 service charge and a $38 fuel charge on my rental for a quarter tank of gas. The upload never completed, and finally just locked me out. The guy thmrued to act like I didn't tell him. He even said, I wonder where the gas went to. The 50 miles to empty alert went off as I turned the corner to leave. So now I'm disputing this charge with uhaul. I will never go back to this location again.

Todd Barnes 
Rating:
5.0

Customer did not leave a comment.

WILLNA HOLLOWAY 
Rating:
5.0

Customer did not leave a comment.

Troy Vandiver 
Rating:
1.0

I will be calling customer service Monday.

Billy R Butler 
Rating:
5.0

Customer did not leave a comment.

Ajibola Omisore 
Rating:
4.0

Can't think of anything. Everything went well.

Mary Menefee 
Rating:
3.0

Customer did not leave a comment.

CANDACE NEEDUM 
Rating:
5.0

Keep doing the same thing, This is the best location I have used, it's always great 👍.

JULIAN LEWIS 
Rating:
2.0

Contact number wasn't available before or on day of contact, hope everything is well with them.

Darryl Bell 
Rating:
5.0

Customer service was excellent and the gentleman (Mr. Murray) was so friendly and polite. Very kind. Totally would recommend this Uhaul facility for all my moving/relocating services.

TRACIE FLOWERS 
Rating:
5.0

Customer did not leave a comment.

WILLNA HOLLOWAY 
Rating:
5.0

Customer did not leave a comment.

LaTanya Nelson 
Rating:
5.0

Customer did not leave a comment.

WILLNA HOLLOWAY 
Rating:
5.0

Customer did not leave a comment.

JAKIYAH SHARDAE DICKSON 
Rating:
5.0

Customer did not leave a comment.

James Lane 
Rating:
5.0

Customer did not leave a comment.

Chad Gilmore 
Rating:
5.0

This place was CLEAN. The lady manager and her husband was very helpful and stress free. My transaction was GREAT.Thank you both.

ANDRE WILSON 
Rating:
5.0

Customer did not leave a comment.

Shironica Jack 
Rating:
5.0

Both managers on duty were great, professional and made the experience an excellent one! I would definitely be a repeat customer and recommend others consider this location for your U-Haul needs.

Richard Conerly 
Rating:
5.0

I was truly about to cry in frustration and out of exhaustion during my uhaul drop off horror. Thank you both at Access Storage for caring enough to intercept to help make things better. I will forever appreciate you. May God bless you both abundantly!!

KAREN Moreland 
Rating:
5.0

The lady at the counter was truly a blessing to work with! Very kind very helpful. Just all around amazing person to work with!!!

CHRISTOPHER KLUGE 
Rating:
5.0

Customer did not leave a comment.

WILLNA HOLLOWAY 
Rating:
4.0

Customer did not leave a comment.

Sharron Lee 
Rating:
5.0

The couple who manage the location were very helpful! Will recommend this location to our friends

EDWARD LETENDRE 
Rating:
1.0

Customer did not leave a comment.

andy garza 
Rating:
5.0

Customer did not leave a comment.

WILLNA HOLLOWAY 
Rating:
5.0

Customer did not leave a comment.

WILLNA HOLLOWAY 
Rating:
5.0

The van I rented was clean and worked very well for what I was moving from the tractor trailer to my storage unit. I would gladly recommend them to anyone else in this area

Daryl Perpigan 
Rating:
5.0

Easy in fast friendly service

Brian Hunt 
Rating:
4.0

The truck shakes at 60 or higher.

Steve Polk 
Rating:
5.0

Customer did not leave a comment.

Shimeka Hill 
Rating:
5.0

Customer did not leave a comment.

WILLNA HOLLOWAY 
Rating:
5.0

Customer did not leave a comment.

Danita Cofer 
Rating:
5.0

My experience was great, quick and easy.

CEDRICK BAYNARD STEWART 
Rating:
5.0

I was greeted with a smile and treated with great care and kindness from start to finish. The process was easy and efficient. Thank you for a professional and enjoyable experience.

Monique Jones 
Rating:
5.0

Eric and Tracye are awesome at this location. They made sure all my needs were met. I personally appreciate them and highly recommend this location for future customers rentals needs. Thank you 😊

Sonya Cooks 
Rating:
1.0

Owner asked me to NOT drop trailer at night and return next day. I asked when they open he said 9:00 I told him we would drop next day. At 9:20 called with attitude trailer wasn’t back yet. Wasn’t waiting for other customer to rent but was not nice about it. My wife retuned trailer by 10:15. She told him I didn’t know trailer NEEDED back at 9:00 he told my wife “I’m a liar” I asked when they opened not what time it needed returned. We did a favor by keeping over night to insure trailer wasn’t stolen and this is how we were treated?!?!

Joshua Johnson 
Rating:
5.0

Customer did not leave a comment.

WILLNA HOLLOWAY 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top