Customer Reviews for Access Self Storage East Dallas
(U-Haul Neighborhood Dealer)

139 reviews

8047 Ferguson Rd   Dallas, TX 75228

(214) 272-0550

Office Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 6 pm
  • Sunday:
    1 pm–6 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(214) 272-0550

8047 Ferguson Rd
Dallas, TX 75228

Services at this Location:

Office Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 6 pm
  • Sunday:
    1 pm–6 pm
Special Operating Hours
  • 3/31/2024: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Destiny Manning 
Rating:
5.0

Customer did not leave a comment.

joe perales 
Rating:
5.0

Customer did not leave a comment.

Ebony Thomas 
Rating:
5.0

This location was very clean and so professional. Truck was ready upon arrival. They called to confirm day before. Great experience.

JAMES HUNTLEY 
Rating:
5.0

Customer did not leave a comment.

Demarcus Parks 
Rating:
5.0

Service was fast and great. I use this location all the time now.

James Elliott 
Rating:
5.0

Customer did not leave a comment.

Shawnqunisha White 
Rating:
5.0

The staff at this location we're super nice and friendly. They went above and beyound to make sure the Uhaul I needed was ready an hour ahead of time.

Harrison Herndon 
Rating:
5.0

This is one of those businesses that does UHaul on the side. Very knowledgeable young lady at the desk taking care of rentals with great CS skills. This location had what I needed in furniture dollies on a walk up where as the two nearest full service UHaul dealers were surprisingly out of them. So great experience at one of the under sung big city locations. Well done!

John Meazle 
Rating:
5.0

Customer did not leave a comment.

Amaka Williams 
Rating:
5.0

Customer did not leave a comment.

Patricia Crist 
Rating:
5.0

The staff that helped me today were wonderful! Great customer service. I definitely will be a repeat customer.

Shanea Grisby 
Rating:
5.0

I always enjoy picking up for this location. all the staff are friendly and helpful. Especially Jill she makes the process very easy.

Ryan Jones 
Rating:
5.0

You guys have been fantastic to work with, I find myself seeking your location out specifically when I am checking truck availability. Thank you for the great service!

Jonathan Hughes 
Rating:
5.0

Customer did not leave a comment.

Phillip Ramsey 
Rating:
5.0

friendly and helpful

Teresa Estudillo 
Rating:
3.0

I had ordered wrapping blankets and there were none at this location. This location then sent me to another location. After making the reservation a month in advance, you would have thought they would have been prepared.

Terry Earley 
Rating:
5.0

The lady in the front desk, is very nice

Jose Linares 
Rating:
5.0

Jill & Dale are the standard of excellent customer service of initiative & communications which is transparent , clear , complete , concise .Jill will have answer to your questions .She is very approachable & straightforward yet concerned of customer satisfaction.

DAVID WANNER 
Rating:
5.0

Customer did not leave a comment.

Gabriel Rodriguez 
Rating:
5.0

This is a storage location that also has some trucks conveniently right off of I-30. We got the exact equipment and truck we requested along with super customer service!

Nancy Jarmon 
Rating:
3.0

Did not realize I had to stand in line after requested a non contact pick up. Gate is closed and couldn’t get access to the truck until office was completely empty. Only one staff member at front desk. What was supposed to been a quick check out turned to an hour wait. Truck smelled like pee, staff member got my car while pulling truck around.

kathy Kelley 
Rating:
5.0

Customer did not leave a comment.

SHARON YVETTE TATUM 
Rating:
5.0

Customer did not leave a comment.

Christine Simon 
Rating:
5.0

Working with Dale and Jill was incredible! We rented a U Haul box truck to empty out two of our storage units at another storage facility and they made the process seamless. They were friendly, knowledgeable, and so welcoming. I would absolutely recommend using Access Self Storage East Dallas over any other U Haul location in the Dallas area. Make your move easier and give Dale and Jill a call - they will get you all set up in no time! 5 Star Service all the way!!!

Desiree Colon-Matthews 
Rating:
4.0

Everything was done courteous and professionally

James Harper 
Rating:
5.0

Customer did not leave a comment.

Sandra Smothers 
Rating:
5.0

Great customer service!

wendy campuzano 
Rating:
5.0

The lovely owners went WAY above and beyond to get us taken care of. Some issues came up that no one could have anticipated and were beyond anyone’s control, but they did any and everything to prioritize our time and comfort, and to make things right. Honestly, I haven’t experienced this level of customer service in ages. 100% recommended!

James Davis 
Rating:
5.0

Customer did not leave a comment.

Bobby Taylor 
Rating:
5.0

Customer did not leave a comment.

Ronald Baskin 
Rating:
1.0

The man in this office was very rude. He charged me for insurance I did not agree to. He got an attitude and was like I’m not refunding the insurance after the fact. He said it’s in my contract. I did not see, review or sign a contract agreeing to insurance. I asked for corporate number and he told me he didn’t have it. I also was not given my refund of the deposit when the lady in the office said the refund would be immediate. She lied to get me to pay the deposit. I will never rent a UHAUL again! Worst customer service and I was lied to, overcharged, and ripped off! I want my money- NOW! This is an official corporate escalation because I am not going to stop complaining until I get my money back! I’m writing your CEO and explain to him that people in this UHAUL office are ripping off poor people. We live in a high needs, impoverished area and I feel completely taken advantage off.

julie jones 
Rating:
5.0

Check the fluid levels and tire pressure on the trucks when they are returning so they'll be ready for the next customer.

Ollie Moore 
Rating:
5.0

Great customer service

Wendy Campuzano 
Rating:
5.0

Customer did not leave a comment.

Quinchelle Foreman 
Rating:
5.0

Customer did not leave a comment.

Jennell Mcgill-Pipkins 
Rating:
4.0

Customer did not leave a comment.

princess mcdowell 
Rating:
5.0

Customer did not leave a comment.

Patricia Baker 
Rating:
5.0

Customer did not leave a comment.

traci gonzalez 
Rating:
5.0

I happy with the job they the for me.family.

michael garrett 
Rating:
5.0

Customer did not leave a comment.

Phyllus Thomas 
Rating:
5.0

Everything went smoothly wouldn’t change a thing

Stacey Brantley 
Rating:
5.0

Customer did not leave a comment.

Cary Buresh 
Rating:
5.0

Nothing I was satisfied

susan harris 
Rating:
3.0

The 3 stars is for your App and online checking system. It’s terrible.

Jim Huntley 
Rating:
5.0

Deedee was extremely nice and helpful.

Jacquelyn Womack 
Rating:
1.0

I used the truck half the time on the contract but got charged twice the amount expected thanks uhaul

Keith dimock 
Rating:
5.0

Customer did not leave a comment.

Blake Pruitt 
Rating:
5.0

Customer did not leave a comment.

Ruben Robledo 
Rating:
5.0

Great customer service

Maria Sleeper 
Rating:
5.0

Great service, great truck - thanks!

ANDREW DONALD 
Rating:
5.0

The truck I used had passenger side headlight out.The black lady in the office was very nice and helpful.

MAXANNE SYPHO 
Rating:
5.0

Love the crew

ziana burrell 
Rating:
3.0

Customer did not leave a comment.

ROSIE WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Arthur Dixon 
Rating:
1.0

Could not get in and had to wait for someone to come out of storage gate to go in and park and could not get out so had to wait to get out. Staff was not present and could not get any help with anything. Worse location to drop off.

Sky Lee 
Rating:
5.0

Customer did not leave a comment.

BARBARA BOLLIN 
Rating:
5.0

Customer did not leave a comment.

Sharonda Oliver 
Rating:
5.0

clean the cab area, cupholder was sticky and dirty, trash on cab floor

Michael Kenny 
Rating:
5.0

Other than that unit was not filled when I got it everything was good and excellent

Calvin Hickman 
Rating:
5.0

The agent Audrey was friendly and professional.

Clayton Rider 
Rating:
5.0

nice people. good location close to storage.

Kathy Tuggle 
Rating:
3.0

Customer did not leave a comment.

Maria Rumbley 
Rating:
5.0

The lady manager was friendly and efficient

Bill Allen 
Rating:
5.0

So easy and kind people at the counter. 100% recommended

Alexander Cuesta 
Rating:
5.0

GREAT uhaul place! The owners are very kind and informative. They made renting a uhaul easy and affordable.

Michael Benedetti 
Rating:
5.0

Customer did not leave a comment.

TERENCE TANUE 
Rating:
4.0

Sweep out trucks.

Kelly Jackson 
Rating:
4.0

This location was the only location that had a truck. I wasnt too happy about the distance I had to drive JUST to get the truck but I was accommodated so overall, the experience was ok.

Robin Rigsby 
Rating:
5.0

Good

judith blackshire 
Rating:
5.0

Truck had a puddle of water on the passenger side on the inside. Other than that everything was fine.

Lucille Cole 
Rating:
5.0

Customer did not leave a comment.

Charlottte Crenshaw 
Rating:
1.0

overcharged

Robert Watson 
Rating:
1.0

My location for pick up changed 3 times with 3 conflicting explanations as to why. I called to speak with a manager several times and was never able to get one. I requested a dolly, which I did not find out until pick up was unavailable. The notes for my reservation were inaccurate as it listed I also had reserved moving materials such as boxes which I never mentioned nor requested. I was given a $50 refund credit which will only process after the payment for the U-Haul as been made and adjusted. I’m still watching and hoping this actually goes through as it apparently was not noted that this was given to me even though I have email confirmation.

Christina Dean 
Rating:
5.0

Customer did not leave a comment.

FELICIA WILLIAMS 
Rating:
5.0

Very friendly! Great service. Thank you!

Matthew Dukowitz 
Rating:
5.0

Customer did not leave a comment.

Dominic Ruiz 
Rating:
5.0

Customer did not leave a comment.

Justin Thomas 
Rating:
3.0

Customer did not leave a comment.

Melanie Wright 
Rating:
5.0

Pam was the nice lady that was taking care of me. She went above and beyond and I can’t thank her enough! Everything went very smooth with my recent move, 5 stars for Pam! Will be recommending this location to friends.

Derek Miller 
Rating:
5.0

very friendly and courteous. A great person for your store

GREGORY LORIE 
Rating:
5.0

The customer service was great and everything was done in a promptly manner. I will use this location again.

Jennifer Johnson 
Rating:
5.0

Great hospitality! The people are friendly and I was in and out!

Jessica Brown 
Rating:
5.0

Great staff and overall experience!!

Natalie Pilzer 
Rating:
5.0

Customer did not leave a comment.

MARK GALLMAN 
Rating:
5.0

Service was great - good value!

John Novelli 
Rating:
5.0

Customer did not leave a comment.

Kathy Hooper 
Rating:
2.0

no-one there on Sunday to open a gate and the parking lot is too small-very hard to drop off the truck with not enough parking spaces with adequate size

DEBRA SETTLE 
Rating:
4.0

Nothing great staff.

David Bonilla 
Rating:
3.0

This is a self-storage place that also does U-Haul, which itself is not a bad thing. The, however, is hard to access with a big truck. The parking lot is very tight, and if you’re coming from I-30, you have to u-turn. I ended up circling the block because the 26-foot truck was simply not going to make that turn. There’s a much more convenient and accessible location a couple miles south down the road of this one—I prefer that location. All that being said, the lady tending the desk here was an absolute delight, and she make the drop-off process quick, efficient, and pleasant.

Michael Woodrum 
Rating:
5.0

Customer did not leave a comment.

JAMES PETERSON 
Rating:
5.0

Pam & her husband were amazing! Very professional & helpful. The pick up & drop off was very easy & timely too. I will definitely rent from this location again!

Andrea Kraus 
Rating:
4.0

Customer did not leave a comment.

Benjamin Scheve 
Rating:
5.0

Customer did not leave a comment.

JESSICA ZAMORA 
Rating:
5.0

very easy hassle free

James Webb 
Rating:
2.0

The lady was nice it's just the price for the U-Hauls is too high and on TV and truck it says $19 and I paid 31 dollars

Deshermanetria Clark 
Rating:
4.0

Customer did not leave a comment.

Jonathan Dukes 
Rating:
5.0

Excellent service very pleasant and professional I will use them again when needed also I'll recommend this location to my friends 😀

BETTIE BROWN 
Rating:
5.0

Nothing.

Kelvin Gevins 
Rating:
2.0

Customer did not leave a comment.

Dennis Seddens 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top