Customer Reviews for Aarrow Radiator
(U-Haul Neighborhood Dealer)

501 reviews

7286 Hayden Run Rd   Hilliard, OH 43026
(@ Cosgray)

(614) 876-4665

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(614) 876-4665

7286 Hayden Run Rd
Hilliard, OH 43026
(@ Cosgray)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KEVIN MULFORD 
Rating:
1.0

They charged me for an extra day which I am not sure how because their facility was closed when I turned it in

Harry Baumgartner 
Rating:
5.0

Customer did not leave a comment.

Jonathan Kennedy 
Rating:
5.0

Customer did not leave a comment.

Jonathan Kennedy 
Rating:
5.0

Friendly service

Dennis Anthony Kulasa 
Rating:
4.0

Truck was rough door was bent didn’t shut all the way reservation was lost twice did not have my appliance dolly lost two hours trying to figure out why uhaul messed up the reservation very disappointing

John Gilbert 
Rating:
5.0

N/A as I returned it after hours and using the App.

Richard Dawkins 
Rating:
5.0

Team made it really easy to turn in the trailer.

Fred Edmonds 
Rating:
4.0

Customer did not leave a comment.

David Heisler 
Rating:
5.0

Customer did not leave a comment.

JILL MULFORD 
Rating:
4.0

Aarrow Radiator was a VERY convenient drop off location. The personnel were helpful and I was in and out in no time.

Andrzej Rozecki 
Rating:
5.0

Customer did not leave a comment.

DON CHAPIN 
Rating:
1.0

I went 7 miles they charged me $73.00 for fuel $30 for refueling that’s over $10 a mile

Julius Baker 
Rating:
5.0

Return was excellent. Very quick and easy.

Scott Failor 
Rating:
4.0

Customer did not leave a comment.

richard record 
Rating:
5.0

Thanks once again

Mehulkumar Patel 
Rating:
3.0

I was unaware I would be charged a fee. I don’t know what that $7.50 was for. Someone should let the customer know about a hidden fee.

ALETA AUSTIN 
Rating:
3.0

Customer did not leave a comment.

Christa Cencr 
Rating:
5.0

Customer did not leave a comment.

Bane Dodson 
Rating:
5.0

Amazing people

Thomas Cole 
Rating:
1.0

Kept our returned uhaul 10 days before processing the return. Our bank account was overcharged 1k no one called to discuss with us or anything. Our 1 day rental looked like 10 plus days now I’m waiting to get our refund

SCOTT GUILLOZET 
Rating:
5.0

all good

Keith Richards 
Rating:
2.0

Parking and storage area muddy.

TERRY DEGARMO 
Rating:
5.0

Customer did not leave a comment.

Erika Garn 
Rating:
5.0

Customer did not leave a comment.

Robert VanKirk 
Rating:
5.0

Customer did not leave a comment.

ROBIN SANDERSON 
Rating:
3.0

Truck was clean. Check engine light was on. I asked 2 different workers about it since I was driving from OH to FL. Both workers said “it’s ok”. WSn’t totally comfortable with that predicament.

Richard Duff 
Rating:
4.0

Customer did not leave a comment.

martin wajer 
Rating:
1.0

Location very dirty as shared gravel/dirt drive with junkyard next door. Windshield- very dirty.

James Ferguson 
Rating:
3.0

After hours drop off has no indication of where to park. There were no other U-Haul trucks visible to help guide where to leave the truck/trailer.

John VanVleet 
Rating:
1.0

The truck was very clean! The folks there were very nice! Why I rated it poor because construction is going on down there and it added over 20 miles extra on my rental! Took me 15 miles to get back to my house versus 3.4 miles. I was not happy! All in all this location will be great because of the fantastic treatment from folks but right now no! It's not cost effective due to not being able to get to them! Because of all the construction!

Lisa Howells 
Rating:
4.0

Perhaps during time of the road construction notify the customer beforehand of the need to access the location from the west and proceed through the road closed barriers. Thanks!

WALLACE ROBINSON 
Rating:
4.0

Ordered 3 dollies and only received 1. I was charged for three.

Kenneth Kuntze 
Rating:
2.0

The man was rude

Jessie CruzRodriguez 
Rating:
4.0

Customer did not leave a comment.

david arnett 
Rating:
3.0

It was raining out, and the truck had a very bad leak in the cab.

Jarrett Koch 
Rating:
3.0

Read above comment.

Vernon Atease 
Rating:
4.0

Customer did not leave a comment.

Barry Coultas 
Rating:
5.0

This is my favorite U-Haul location.

Nicholas Kanzlemar 
Rating:
5.0

Customer did not leave a comment.

Sarah Logan 
Rating:
1.0

This location, AARROO Radiator, ripped me off. They have lied about the amount of gas that was in the truck when I returned it. There is no doubt at all about this. They sent me a supposed photo representation of the gas gauge which is blatantly wrong and either a mistake or fraudulent. I offered to allow them to check the gas gauge with me before I left, but they refused to do so. Minutes after I left their establishment, I received notice on my phone of an American Express charge of $68.50. I immediately called U-Haul customer service, but they were not helpful. I asked that a supervisor call me, but that never happened. In the scheme of my life, $68.50 is not a lot. But the principal of getting ripped off is a lot to me! I will dispute this charge until the end of time, if necessary. Including arbitration and court. But I would prefer that someone call me and resolve this so that I don't live with a negative impression of U-Haul, when all the other aspects of my truck rental, including movers, was very good. Dale Perdue. 614-483-4700. Thank you.

Dale Perdue 
Rating:
5.0

Excellent customer service and friendly staff!

Peter Kinzer 
Rating:
5.0

Customer did not leave a comment.

Julia Graham 
Rating:
5.0

Customer did not leave a comment.

paul webber 
Rating:
2.0

People were nice

James Benson 
Rating:
4.0

Customer did not leave a comment.

Nancy Rozier 
Rating:
3.0

Customer did not leave a comment.

Donald Marcello 
Rating:
3.0

Customer did not leave a comment.

Scott Myers 
Rating:
4.0

Customer did not leave a comment.

Zachariah WISECUP 
Rating:
5.0

Customer did not leave a comment.

JUSTIN JONES 
Rating:
5.0

Customer did not leave a comment.

Catherine Turcer 
Rating:
4.0

Thanks

hector escalante 
Rating:
3.0

Left back tire had a chunk of the rubber missing. Tire was not flat but that could have been disastrous if not caught before we got on the highway. Thank God we had paid for the insurance so they did come out right away and fixed it.

Brennen Johnson 
Rating:
5.0

Customer did not leave a comment.

Braden Lanier 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Gaydos 
Rating:
5.0

Customer did not leave a comment.

PAMELA HIRT 
Rating:
3.0

Customer did not leave a comment.

KEITH HAMILTON 
Rating:
5.0

The online drop-off was thorough and made the truck pick up easy. Using the photo uploads to document the mileage and condition of the truck made me feel comfortable about the process.

Norbert Loesing 
Rating:
4.0

Customer did not leave a comment.

Thomas Watson 
Rating:
5.0

Customer did not leave a comment.

Aggie Hall 
Rating:
5.0

Customer did not leave a comment.

James JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Andrew Pierce 
Rating:
5.0

Your site worked out well. Truck was ready for pick up and directions for picking up the truck were clear on the U-Haul app.

Kip Witchey 
Rating:
4.0

Customer did not leave a comment.

Steven Murphy 
Rating:
5.0

Customer did not leave a comment.

Michael Pitzo 
Rating:
4.0

Customer did not leave a comment.

jesse meek 
Rating:
3.0

No changes required.

Frank Mufalli 
Rating:
5.0

Customer did not leave a comment.

Ken Main 
Rating:
1.0

Be more polite and helpful especially if the reservation got messed up

adham noubani 
Rating:
5.0

Customer did not leave a comment.

Matt McSeveney 
Rating:
5.0

Customer did not leave a comment.

chuck Parrish 
Rating:
5.0

The team was ready for me and super friendly.

Christopher Nesler 
Rating:
5.0

I'm not sure. The Gentleman was really personable and explained everything in detail. We were in and out in no time. AND if he can read this, I apologize for leaving my Starbucks coffee on your counter.

SHAWNA PITCHFORD 
Rating:
5.0

Customer did not leave a comment.

Matthew McSeveney 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER SETA 
Rating:
5.0

Customer did not leave a comment.

GREGORY MCKNIGHT 
Rating:
3.0

Only thing I would complain about isn’t with this location. Picked truck up with a 1/4 of a tank. Returned truck with 1/4 a tank. Still charged for fuel, didn’t understand that, but over all good clean truck.

Robert Keene 
Rating:
5.0

Customer did not leave a comment.

Frederick Slater 
Rating:
5.0

Customer did not leave a comment.

JASON SIVILLO 
Rating:
5.0

Customer did not leave a comment.

jim schwope 
Rating:
5.0

Very helpful team at Aarrow. they made sure the trailer was ready when I arrived, hooked it up for me, and the return process was simple. All around good experience.

john aman 
Rating:
5.0

Customer did not leave a comment.

VICKI HITE 
Rating:
5.0

Trailer dropped off at 3:20 PM and Shreve Ohio

TONY SPENCER 
Rating:
5.0

Service is always excellent!

DENNIS CATER 
Rating:
5.0

Customer did not leave a comment.

Lucille Hautau 
Rating:
5.0

Customer did not leave a comment.

WILLIAM KLINE 
Rating:
2.0

Make sure there is space to return the vehicle.

ROBERT VOSS 
Rating:
5.0

Customer did not leave a comment.

Kevin Mulford 
Rating:
4.0

Customer did not leave a comment.

Chris Arvay 
Rating:
3.0

The chain was dragging so I had to pull over & use bungees to secure it & keep it from dragging.

Gricel Shumway 
Rating:
5.0

Customer did not leave a comment.

Scott Wolpert 
Rating:
2.0

I almost drove passed this place before I saw the small 2’ x 4’ “U-Haul” sign located low on the wall behind heavy equipment parked next to the building. Improve your signage. The staff seemed annoyed that I was there to drop off the trailer, although one guy did actually unhitch the trailer for me… Be more friendly to your customers. If you want to increase your U-Haul volume, clean up the place, it’s filthy and uninviting.

TIMOTHY TAYLOR 
Rating:
5.0

Customer did not leave a comment.

DALE EMERSON 
Rating:
5.0

Customer did not leave a comment.

Kendrick Lubker 
Rating:
5.0

Customer did not leave a comment.

Hugh Hoelzen 
Rating:
5.0

I did my own drop off after hours so can’t comment on customer service. It was an easy drop off.

Amanda Gray 
Rating:
4.0

Customer did not leave a comment.

Emmit Green 
Rating:
5.0

Customer did not leave a comment.

Patrick Melick 
Rating:
5.0

Customer did not leave a comment.

Jessica Darnell 
Rating:
5.0

Customer did not leave a comment.

Neal Browning 
No reviews have been submitted for this location.

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