Customer Reviews for Ravenscroft Market
(U-Haul Neighborhood Dealer)

Rating:

3.0

Truck broke down. Took 2 hrs to get it fixed Ran rough shocks worn and bouncy. Frustrating experience

Rating:

3.0

Truck dented, dirty interior, engine light on, engine very loud. Only 1/4 tank to start.

Rating:

4.0

U-Haul changed our pick up location without telling us. First we went to one place and they said it was changed to a different place. We went there and they said no it’s the other one down the street at a gas station. Very unprofessional of U-Haul to change it and not tell us!

Rating:

1.0

Fix your App and the information that it displays. This is 2024. There is no excuse for having a poorly written App and incorrect information. Do not advertise that the self-checkout takes about 10 minutes. My experience took 40 minutes and I had to provide information that I had already submitted twice before on previous days in order to "expedite" the checkout process. Ridiculousy poor service. Also, I was charged twice for the exact same rental charge. How does that happen?

Rating:

5.0

Excellent.

Rating:

1.0

Waited a hour to check out from a contracted location at a gas station. Had my name wrong in the reservation with my reservation number, name and location and times for pick up and drop off available showing right in my end. Called U-Haul 3 times to try and get it resolved and lead to nothing but chaos. Been a U-Haul customer for a while and this was my worst experience so far and having to pay for less time made it worst and also wasting a hour of my time waiting

Rating:

5.0

great service, thx.

Rating:

3.0

The gas was nearly empty and they didn’t have half of the furniture pads I ordered.

Rating:

5.0

The process was quick and easy. That's all I want.

Rating:

2.0

I don’t like that I paid full price to just take pictures of the return: I basically worked for U-Haul as I did my own checkout/ that is ridiculous. If I am paying full price then there should be some services offered. Or a discount if I’m doing it all by myself with a rude ass person at the front desk getting mad because I didn’t know I had to do all this myself.

Rating:

3.0

The problem was not with the location but with the Truck. The truck had a leak in the roof and since it was raining during the move, water got inside the truck cargo area and specifically into my mattress that it is now completed ruined. The people at the location were very helpful ad they made a note about the leak. I would like for someone in U-haul customer Service to please contact me about what can be done about the mattress.

Rating:

4.0

They didn't have the furniture dolly I had specified 2 weeks earlier when I made the reservation. They gave me an appliance dolly, which was almost useless for our needs. They also only had 6 blankets instead of the 12 we had requested. The owner did not take any accountability for the missing/incomplete items, even though I told him that I was disappointed and frustrated. The truck was clean and the rental and return process was easy. I probably won't rent from this location again, though.

Rating:

1.0

CUSTOMER SERVICE AT THE COUNTER WAS POOR AND UNKIND. WE DID NOT FEEL WELCOMED AND THE STAFF DID NOT HELP IN THE PROCESS. WE WERE MET WITH ANNOYANCE AND FELT LIKE WE WERE A BURDEN TO THE STAFF. WOULD NOT RECOMMEND THIS LOCATION. MY INTEREST IN UTILIZING UHAUL IN THE FUTURE HAS DIMINISHED.

Rating:

5.0

They helped me to return the truck. Everything was easy and smooth.

Rating:

3.0

First Truck was dirty but was swapped to another tuck.

Rating:

5.0

The people I interacted with at this location were helpful and knowledgeable... Will use them again.

Rating:

5.0

The customer service people that helped us with our rental were absolutely wonderful and I have nothing to say other than everything was 100% positive and will absolutely not only recommend this location to others, but do it again myself. 🙂

Rating:

5.0

Give a little better explanation of the process with all the items needing uploaded

Rating:

1.0

Worst customer service I have ever received.

Rating:

5.0

Friendly

Rating:

4.0

When I dropped off the uhaul at the agreed upon location, there was no one there that knew what to do. The uhaul person was not present.