Customer Reviews for AV Mail N More
(U-Haul Neighborhood Dealer)

Rating:

5.0

24/7 access recommends Uhaul app, but it doesn't work, Uhaul website does. Makes it easy to get a close truck when places like this are closed.

Rating:

2.0

I received the wrong paperwork for the truck that was assigned to me. The gas gauge was on below empty. What the hell is that about? The gentleman that rented me the truck was very polite and professional. Even suggested that I contact U-Haul services if I had any issues or concerns. I told him that I was not going to do that. But, since you sent me this questionnaire, I’ll tell you. The process time was excessive. The gas tank being on empty was bullshit. That’s exactly how not to run an business.

Rating:

1.0

First, If your going to run a store (franchise) you should have EXCELLENT Custuomer Service & Interpersonal skills when dealing with various people. Now, I have rented before from this location. But on this particular day, the process did not quiet go well. I was subjected to the store owner raising his voice to an elderly woman who had a language barrier problem. The store owner told her why doesn't she get a translator next time and along with myself and others throw us out for no apparent reason screaming at the top of his lungs.. i was amazed at this man and his unprofessionalizam Now, I was going to make comments for myself but this poor woman didnt do anything compared to me. Thanks for letting me speak.

Rating:

5.0

Great service!

Rating:

3.0

On time work

Rating:

5.0

Well maybe tell all customers were are all the switches are and hoe to energize them for every manufacturer’s changes

Rating:

5.0

Easy and helpful service

Rating:

2.0

I was required to drop off the truck by 9:00am. The drop off location didn't open until 9:30am. It seems like u haul wants to milk every bit of money out of their customers. Their trucks are also poorly maintained.

Rating:

5.0

More associates in the store to deal with customer service. This guy was great but he needed help!

Rating:

5.0

Staff was awesome in helping me! I’m renting another uhaul from this location next week! LOVE THEM! I have already recommended them

Rating:

5.0

Drop off was easy. We just pulled the truck up. Told the employee at this location that we were a drop off he came out and checked the truck and then moved it into a look different location and that was it. Very easy very simple. And maybe a mile away from where I move to.

Rating:

5.0

Keep up the good work, Tha k You.

Rating:

4.0

The business owner didn't write up my returned truck until today, I turned it in yesterday. I didn't like that, I wasn't changed. I was charged without my knowledge with the additional miles of which I was unhappy. The U-Haul rental didn't go very well for me.

Rating:

5.0

Great service

Rating:

4.0

Clean stick better, mine smelled like someone was hot boxing before I picked it up

Rating:

3.0

Business was closed, left truck and checked out on phone

Rating:

5.0

Highly recommend! Great service! Excellent communication!

Rating:

5.0

This is a great place to rent from. The customer service is excellent and the establishment is very well kept

Rating:

5.0

Put locking gas caps on the trucks, and double check steering alignment.

Rating:

1.0

Clean the truck Have the correct mileage on the contract it was 1,200 miles off Have the correct gas reading on the contract Beside that the truck worked well and reliable enjoyed the rental

Rating:

2.0

I ordered a pick up, but received a box truck. Not what I wanted.

Rating:

1.0

Assess locations and their acumen on online process. They literally held keys from me for no reason.

Rating:

1.0

Employee failed to put key in lock box there by delaying my ability to take possession of truck until more than 3 hours after reservation time. I did not or have not received customer credit as promised by customer service representative. Horrible experience. Poor customer service experience.

Rating:

5.0

The host is really helpful, I like him a lot!!!

Rating:

3.0

1 hour turn-around.

Rating:

2.0

I made reservations at 1 hual then everything was ok then 10 mins later u didnt have the truck for the day your company reserved for me. So I went to another mail n more place that's has u haul but he was 30 mins late and kinda rude

Rating:

3.0

I was told if I return the vehicle with gas in excess of the pick up level, I will be given a credit. I returned the vehicle with more than 1/4 tank in excess and the promise was not honored. I think it is not right if the customer gets charge for returning the vehicle with less than the level it was pick up and then U haul takes the customer's money if customer returns the vehicle with excess gas. With all fairness, this policy must go both ways. I will be leading an online campaign against for this predatory practice of Uhaul. 2. Prior to visiting this location, I went to Santa Clarita U-haul location, two things happened that I did not understand. a. The attendant requested for my ID, took photograph of me and then requested for two phone numbers b. She told me I needed to return the truck to the same location. I cannot drop it off in any other location. I have been told by other location that this is not a normal Uhaul practice. I need some explanation on the how I was treated at the Santa Clarita Uhaul location in the Sierra Hwy. Very bad experiences.

Rating:

5.0

Fast and great customer service!

Rating:

5.0

The only thing that I can think of is, maybe staying open an extra hour, otherwise, I have no complaints or suggestions about anything at this time.

Rating:

5.0

It was an overall great experience. The associate at mail and more was professional and got me in and out in a timely manner. Great service.

Rating:

3.0

I declined the $14 safe move insurance, but it was added to my bill anyway. (after the fact). I sent an email to customer service asking them to adjust my total, but haven't received a reply.

Rating:

5.0

Always great service I'm so glad I found this location. I can pay bills, send mail, Great places to get a PO box you can get anything delivered.much better than the Post office . I'd like to send Thanks to the staff. You make moving my easy for me. Cindy

Rating:

5.0

Ali was fast, friendly and made it so easy . Thank you.

Rating:

1.0

The equioment ws wemaintained and cean. Becuse of this i mde an extra eort to ensure tht the cab and bed of the truck was immcualte when I dropped the truck off at the drop box. Yet when I reviewed the invoice I was charged an additinal $15 for cleaning. Totally unfair. Pease do not reffer ....poor customer service.

Rating:

1.0

I am very dissatisfied. First off the guy didnt even come out to check the truck before we left. While leaving the parking lot we noticed the gas light was on so went back in to tell him and he came out and said theyd been having problems with people stealing gas from the trucks so he changed the contract to where we could bring it back empty. Went straight to gas station and put 7 bucks in. Drove a couple miles and ran out of gas on side of road (we just figured it was super empty). Had someone bring me gas then put 45 in it at gas station. Drove another 17 miles, parked, and noticed the gas just pouring down the driveway. THEN noticed the hole drilled in the tank. Uhaul called roadside and picked up the truck. We didnt finish using it..only had it for about 3 hours but did not want another truck they offered. Just a refund. We put about 50 in gas and paid 69 for the truck. Jose, field manager, was such a dick and said he would only give us 30 back because (in his words) "it was obvious there was a problem with the gas you shouldnt have put more gas in it" WTF obvious???! So were calling corporate. This is b.s. and a serious safety issue. What if i had my daughter with me and it caught fire? Totally unacceptable. Theyre regular maintenance checks or policies should be followed properly or even more frequently due to this gas stealing problem.

Rating:

5.0

This place was very professional run and was the best u-haul place I ever been at....GREAT PLACE AND GREAT PEOPLE....Thank you...

Rating:

1.0

I am personally 100% disappointed with this location I should’ve read the reviews upon choosing this location because they all said the same thing I drove the truck 7 miles and put gas in it before I returned it and they are somehow saying they needed to put 4 gallons of gas in to get it back to where it was which is physically impossible considering I only drove 7 miles which they did check and are able to see I will be calling the corporate offices this seems very shady. The truck itself was nice and the process was easy but the fact of getting charged an additional $47 for gas is absurd.

Rating:

5.0

Joseph is awesome! hassle free and good prices.

Rating:

1.0

I was upset due to the Fuel cituation. There was no gas in truck but the paperwork stated it was. So the tentand stated I could go get gas and bring back on Empty so i went put $25 in the truck but when I drove off heading home the Fuel light came back on so I had to drive to another gas station only to put another $25 total of $50 èin gas before I even used the truck because of the big Error, not on my part the truck stated it had gas when it didn't. the attendant gas must have been stolen over night. So I returned the truck when I was done. Now truck has a quarter of tank when returned. Now the paper showing fuel wasn't corrected that it was below Empty when I drove off to the fas station the attendant sent me to because there were no more available trucks. I was charged $52 for the rental plus $50 in gas total of $102.00 for a 4 hour use of a 19.99 U-haul rental.

Rating:

5.0

trailer had some damage but worked fine

Rating:

1.0

This mailbox store was staffed by extremely rude and unhelpful people who made a terrible experience even worse, telling me I was taking up too much of their time, and even yelling at me to get out of their store! I had to contact the area General Manager to get them to deliver the truck I had already reserved and paid for online! They wanted to charge me all over again! The truck had about 1/4 tank, even though they reported it as having a half tank (I had photo evidence and had texted it to the GM), and there was a bunch of cigarette ash in the ashtray, too.

Rating:

1.0

I was stuck there for 1.5 hours as reservation wasnt correct. Representative at desk was not helpful.

Rating:

1.0

First off I had a reservation, come to find out they don't have it available when I tried to pick it up. Then they told me they can get me the truck I need only if I can personally give them a ride to another U-Haul dealership on the other side of town. When I finally got it, they never removed a lock from the back and didn't have any keys to open it, so (with their permission) I had to break the lock myself. The guy claimed he would get me a discount for my troubles, but then had a BS excuse that he couldn't get it for me. I will never use U-Haul ever again.

Rating:

5.0

I use this place quite a bit to buy stamps and send packages. The employees are always very helpful and considerate.

Rating:

5.0

Gasoline level was incorrect. Your rep checked and verified.

Rating:

5.0

nothing. it was good.