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Stacey M.
Customer Reviews for ALH Truck Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing great service
Eric J.Owner or Manger very nice and took care of attacting trailer to hitch and detaching
Christopher B.There's no improvement needs to be made. Leonardo gave me everything I needed and is very professional.
Phyllis P.Nothing everything is going excellent at this time thank you
Dora T.Keep doing what you're doing, the process was seemless!!
Richard M.Well I left the vehicle with more gas than how I received it, they would not credit me for it but yet they charged me for the 3 miles we went over, Not right and nor fair
Augustina M.Nothing. A gentleman came righ out when we pulled up. He got us out of there really fast
Fred S.Was easy to work with just didn't have trailer accessories for sale.
Gabriel L.Keep doing what you're doing Amen
CHARLES H.When I got to the place where the drop off there was nobody there we got there before closing time was had to call the customer service number to find out what to do there very irresponsible. Who knows how long they were gone because we got there before closing time so they're closing the office before, the time they are supposed to be closing it I did before it to customer service because they were going to make a note and then I honestly think there's somebody to go out there and he was going on because it did not look like anybody was there at all it was just abandoned
guadalupe R.I did not check the tires at the store but did when I got home and there was a nail in the left rear tire. Luckly I was not leaving till the next day and went and had it repaired close to me. It happens. When I returned the trailer, the gentleman reduced the price by one day, that was very fair. Always use U Haul when I need a trailer, I guess I know why! Thanks for the great service. Mike
Michael G.The staff was timely. The trailer was unhitched quickly and the representative even offered to remove the ball hitch so it wouldn't get stolen.
Al W.Great customer service
derrick R.Great customer service 👍🏾👍🏾
Davon R.Absolutely nothing, the price was perfect and the customer service excellent. Will definitely return.
Allan G.bad experience dont go here
humberto J.Owner Was kind and very helpful. 😊
Jasmin B.Ensure all equipment reserved is available. I had to make a run to another location to get a furniture dolly, on the day I was moving. Would have preferred to not spend that time running across town for a dolly when I had my entire crew waiting for me.
Renee F.Staff was super helpful and kind . Made renting Easy and I will return.
Carlos P.Don't even be a uhaul
Lina O.Refund my money
Kyree J.The location is hard to locate and not in a very good area; however, the attendant was very courteous and helpful.
Melani Y.Great customer service, fast transactions. It always a pleasue doing business.
Jesse S.Leonardo was very professional and friendly great customer service .
MARCOS A.He is very nice and helpful and he make sure you understand the complete process. I will be back if I need to rent any Uhaul equipment.
Quiana B.No need anything
Silvia O.Trailer leaked and had a hole in the floor. Also, running lights did not work. One rear light was cracked and License plate light was broken.
Kevin T.The best place in lancaster to get a uhaul
ROBERT H.The representative demonstrated good customer/representative etiquette. He's very accommodative, friendly with sense humor. He explored every Avenues to meet my needs. He's highly recommendable.
Michael I.Fix the transmission on the truck
tyquwisha W.Great service and the owner was a nice guy!
Andrew W.Thank you for everything I appreciated your serves
Dora T.Open earlier.
Michael S.I do not see where you need to change anything . Everything was great , leanardo was a great person to work with. I do business there all the time
terry G.Truck was cleaned and ready to go, but once night set, noted the headlights were aimed very low and sideways, had to drive with high beams just to see a little of the road ahead of me. Visibility probably limited to 50%. Older style truck had a very short ramp making loading and unloading heavy items a bit more challenging. Most everything else worked well. Scheduled rental a few weeks in advance to make sure a truck was available at our local community, but had to drive over an hour each way to pick up the truck which was larger than requested and consumed more fuel with no additional compensation on a time schedule that was very limited as we had family coming in from out of town to assist with the loading process. Then we saw that insurance had been added to the contract which we had not requested as we had confirmed with our personal insurance company that they do indeed cover moving trucks under our existing plans. This was not noted until reviewing the final contract.
Wayne C.dude at the spot was super nice and funny. answered all our questions. deserves a raise!
Mmaria C.I really appreciate how understanding the manager was with my situation
Raymond R.Like the fact that I can drop off rental after hours
Eduardo G.When I pick up the truck the Gas gate show half tank so when I done I refilled back to half tank and they say that the gate was 9/16so they charge me extra $35 that it not Right
Lan T.Ensure when you do select to do everything online, it does not have to be done again in person. Do give me a reservation for when I can't get a vehicle and then tell me my reservation is ready and then change the times on me. This is a joke.
John A.top notch first time ever having to use the roadside assistance and i was impressed from start to finish they had the tire changed and i was on my way in under 30 minutes
steven M.Lanardo is outstanding! He's a gentleman and very good at what he does.
J G.Poor guys trucks keep getting stolen from him. Help him put low jack on his vehicles please.
Jennifer P.He was so nice and respectful.
Nicholas P.Personality, what can I say? If I need any rental equipment I will definitely be back here! Thank you guys for your help, will see you next time!
os S.Dont call the sheriff's for keeping rental extra days not everyone is a criminal you should try extending instead
BRENDA V.Great customer service I was helped right away and answered all of my questions.
WAYNE W.This location was great it was supposed to be picked up at a different location, but no one was there, so they changed me to this location, the other location screwed me up I didn't make my appointment so now I have to rent one next week as well
Alan R.I reserved a car hauler and Uhaul never delivered it to the location. I was on a tight schedule and couldn't get another one in time. Wasted my entire morning.
JASON W.