Customer Reviews for ACR Motor Works LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing🙂

Rating:

5.0

Nothing, everything was good👍🏼

Rating:

5.0

Inside the cab wasn't cleaned out all the way, box was clean. Nice low mileage truck, drive great. Self check-in worked well, checking out on the app didn't work. Kept redirecting me to my web browser and said location was turned off. Loc was on in the app. Had to do live chat to try a couple things and finally just sent a pic of the mileage and dropped the keys. Otherwise it was a good experience, worth it.

Rating:

3.0

They charged me for extra days because they did not process the returned vehicle on Monday morning. The uhaul app almost never picks up the location when trying to return the vehicle online. This is the second time this happened to me at this location. Beware if you return the vehicle during the weekend.

Rating:

3.0

Unit had a check engine light on tire monitoring system light came on ten miles into trip took (stopped twice to check tire pressure)an hour to finish registering due to slow computer system this time not worth the money I saved and turned the truck in a day earlier with no adjust or consideration of the fee charged

Rating:

5.0

I paid for a Dolly but I was not provided one, I hope to be reimbursed for this

Rating:

5.0

The equipment was well Maintained and did what I needed it to. The person we worked with at the location was awesome and helpful. Will definitely recommend to friends/family if they need this service

Rating:

3.0

We did the smart phone pick up of vehicle as the store was closed. Had trouble picking up and dropping off the vehicle with the app. Wouldn't upload information. Finally, had use a direct web page and then all check in and drop off criteria loaded. Took me and hour for both operations. Will not do again...... Nothing like a real person to assist!!!!

Rating:

1.0

The truck was horribly in driving condition..the truck drove very unsafe. I was scared for my life while driving this truck..it didn't want to start at times.

Rating:

5.0

Everything was perfect

Rating:

5.0

The rep Tanner was very helpful to us.

Rating:

5.0

The gentleman that helped us was very nice and helpful. He deserves a raise because he’s so nice! Great customer service!!!

Rating:

5.0

Nothing really. It all went very well!

Rating:

5.0

No recommended improvement needed, very quick service.

Rating:

4.0

It was great and nice and easy. Thank you 😘

Rating:

3.0

The location may be fine. I wasn't for me as I had to travel quite far to get there.

Rating:

5.0

Very helpful and prompt

Rating:

5.0

nothing everything was great.

Rating:

4.0

Guy there was great did everything he could to get the size truck I needed

Rating:

5.0

I will definitely use this place again when I need a rental. Joe was great. He was very polite, knowledgeable and answered all my questions. A very good experience. Thank you Joe!

Rating:

3.0

They did not have my utility dolly ready for my 730am pick up, so while I was able to use the mobile app to get my truck at 730, I had to wait until 9am when they place opened to get the dolly, and they had no clue I even rented one. I had to pull up my contract to prove it to them. This delayed our move by and hour and a half.

Rating:

5.0

I have no complains about the location BUT Uhaul charged me wrong. THE SECOND TIME IN TWO MONTHS. I rent from uhaul at least once a month. I rented a van from this location for $99 with 100 miles included and $0.39 per extra mile in the agreement. BUT uhaul charged me $19.99 + $0.89 per mile ($253.xx)!!!. My bill should be $99.00+$20(insurance)+$30.03(77 extra miles @$0.39 per mile) + applicable taxes = $149.03+taxes

Rating:

1.0

Gave me one price until I bring truck back and charge me over $30 more!! I only used 5 more miles than quoted. Returned clean and same amount of gas!! I would NEVER recommend this company to anybody! Find a friend with a truck!!

Rating:

5.0

Very nice man. Very helpful. Thank you

Rating:

2.0

Employee did not provide hand cart paid for.

Rating:

5.0

Everything was great. Don't change a thing!

Rating:

5.0

Have more vehicles at this location.

Rating:

4.0

Easy drop off

Rating:

2.0

As is often the case with "neighborhood" locations, the people do not know UHaul computer systems very well. Though I had indicated when making the reservation that I wanted the vehicle coverage, it was not on the original contract, and the person helping me did not know how to go back in and add it. They had to call a colleague for help. In short, I spent much much time checking the vehicle out than I do at locations that do only UHaul. You might encourage these folks to immediately call UHaul for support when they have questions on what they are doing. Other than wasting quite a bit of my time, the gentlemen was very courteous and professional.

Rating:

5.0

I was surprised at the gas charge. I was told to fill the gas only to the level it was at and I did, so I don't understand the charge.

Rating:

5.0

Was so easy to pick up and drop off. Did it all on my phone with the app.

Rating:

5.0

I don't think there could be any improvement. It was a great experience.

Rating:

5.0

No issues

Rating:

3.0

I ordered furniture blankets to be included in my rental. I was charged, but they were not in the truck when I picked it up,

Rating:

5.0

Great service. Prompt, prepared, polite, and productive. 5 stars!

Rating:

5.0

Credit card fee , should be waived

Rating:

5.0

Was extremely simple. In an out on my way to get the job done in less than 15 minutes.

Rating:

5.0

This location was the best! Customer service was excellent. Truck was clean and ready to go. I will use this location again.

Rating:

5.0

If a customer drops off a great condition vehicle after a long distance move, maybe offer a little U-Haul merch like a ball cap, travel mug, sweat towel, cooling headbands, travel pillow, etc.

Rating:

3.0

This was not a regular U-Haul store, just a mechanic who has a couple trucks on hand to rent. But I really appreciated the convenient location and the rental process was very easy and the owner was friendly and helpful.

Rating:

5.0

Joe was the most professional, courteous and friendly person anyone could ask for. Would use this location ACR motor works for this reason alone. Fantastic experience

Rating:

1.0

Original reservation was at 9am. This got changed to 10am and we still didn’t get into a truck until a little after 11am. Apparently there were “computer problems” so there was a delay and when it came time to charge, the card used had to be taken several times. When asked if it would be charged as many times as it had been slid, he said “it shouldn’t”. Also, we had several questions regarding the storage and drop off locations; when we asked the man working at the pick up location, he had no information and told us to “just call uhaul” despite the website stating to ask in person. Also, the reservation was under Kyla and consistently, because Thomas was the driver, all of the information seemed to be directed at Thomas.

Rating:

4.0

First time we used this facility as we were in a pinch. The guys at ACR were friendly and easy to deal with. We had to wait a little while at the office for our pick-up.