Customer Reviews for AB&C Mini Storage
(U-Haul Neighborhood Dealer)

520 reviews

901 E Morton   Jacksonville, IL 62650

(217) 243-2710

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(217) 243-2710

901 E Morton
Jacksonville, IL 62650

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kyle McCormick 
Rating:
3.0

Still wouldn't recommend uhaul to even an enemy

Joellen Miller 
Rating:
5.0

Customer did not leave a comment.

Amanda McIntire 
Rating:
5.0

The lady who took care of me was great. Convenient location.

John Fudacz 
Rating:
5.0

Customer did not leave a comment.

Nicole Perez-Watson 
Rating:
5.0

very pleasant lady

Larry Powers 
Rating:
5.0

Customer did not leave a comment.

WILBERT BRUNER 
Rating:
1.0

The vehicle was rented to us with glass in the seat and under the seat

Elijah England 
Rating:
5.0

What you can do to improve for the next customer is make it simpler for your associates to accommodate the customers. We wanted a 15 but there was only a 26 available. After the wonderful gentleman entered in some of my information I received a call from a regional representative stating they could get me in that 26 for the 15 price… great! Then almost 45 minutes later, after several calls to other stores and representatives, the gentleman was able to get that honored on his end.. something with the software? He was frustrated but kept his composure. He was very professional and made us feel welcome and appreciated. You as a corporation should make it easier for all of your representatives to adjust price. At the end of the day you’re not loosing anything by doing this.

Aaron Baker 
Rating:
5.0

Customer did not leave a comment.

tonya roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT MCBRIDE 
Rating:
3.0

Customer did not leave a comment.

john wright 
Rating:
5.0

Customer did not leave a comment.

Tifany Oatis 
Rating:
1.0

Shitty place poor service and way to expensive plus overcharge me and I only found that out when I went to drop the truck off to a different location I will not be using them anymore

Julie Wright 
Rating:
5.0

Love the new machine's a lot of power and real tires not the old racing slicks.

James Kotansky 
Rating:
5.0

Easiest drop off ever!

Kent Siltman 
Rating:
5.0

Just keep up the good service, it was excellent.

charles berry 
Rating:
1.0

Unit was broken into stuff was taken I wasn't notified. I lost clothes, vintage jewelry, art supplies, blankets suitcases, household goods not to mention sentimental things accumulated and saved over the years. No offer of retribution or anything, just " well make a police report" and our camera doesn't go that far. And it's been a week no deposit back yet

Linda Ervin  |  Overall Experience 
Rating:
5.0

Very easy to check out and the staff is very friendly and helpful thank you so much

George Pruiett 
Rating:
4.0

Customer did not leave a comment.

Arthur Long 
Rating:
5.0

Customer did not leave a comment.

Alfred Chute 
Rating:
5.0

Customer did not leave a comment.

Doren Smith 
Rating:
5.0

Customer did not leave a comment.

Rodney Allen 
Rating:
5.0

Customer did not leave a comment.

Teresa Sanders  |  Overall Experience 
Rating:
3.0

I have no problem with this location in particular. I had called my preferred location in advance to ask if ramps were available with the trailer. I was told the back door lowered to form a ramp. NOT TRUE! It is a real problem when loading and unloading a very heavy piano. We were also very shocked to discover there was no jack on the trailer. Had a wheel locked up or some other problem on the road we would have been screwed with no way to drop the trailer! We might have needed to drop the trailer at our destination for a bit but that would have been out of the question. Both of these issues make me hesitant to rent from UHaul in the future.

Donnie Vaughn 
Rating:
5.0

Customer did not leave a comment.

Cheryl Bolton 
Rating:
5.0

Customer did not leave a comment.

Mallory Miller 
Rating:
5.0

Customer did not leave a comment.

Robert Wise 
Rating:
5.0

Staff was extremely helpful with my return

Rebekah Trent 
Rating:
3.0

Customer did not leave a comment.

Danielle Booth 
Rating:
5.0

See you next year in April

Jacqueline Harris  |  Overall Experience 
Rating:
5.0

Nothing is fine

Annette Davis 
Rating:
5.0

Keri was great. Service the best. Zero complaints!

Jo Ellen Waltrip 
Rating:
5.0

Excellent service. Fair price.

Matt Vogt 
Rating:
5.0

Customer did not leave a comment.

Andrew Combs 
Rating:
5.0

As expected, swift, reliable, friendly, no problems at all.

TERRY MARTIN 
Rating:
5.0

Customer did not leave a comment.

Sherry Jones 
Rating:
5.0

Customer did not leave a comment.

matheu bertrom 
Rating:
5.0

The trailer was perfect for our needs! Staff was amazing!

Jeff Roach 
Rating:
5.0

Customer did not leave a comment.

Paul Baresel 
Rating:
5.0

Customer did not leave a comment.

Terry Ashbacker 
Rating:
5.0

Customer did not leave a comment.

ANTHONY RHODES 
Rating:
5.0

Good customer service thank you

charles gatlin 
Rating:
5.0

Customer did not leave a comment.

Daniel Cook 
Rating:
5.0

Customer did not leave a comment.

Jeanne Justice 
Rating:
5.0

Customer did not leave a comment.

Kendra Baumgartner 
Rating:
5.0

Customer did not leave a comment.

Guy Mananga-Ngungi 
Rating:
4.0

Customer did not leave a comment.

Scott Lewis 
Rating:
5.0

This location is closer to the road. The process to return wasn't so bad, that would be because the website wasn't working. And it just pushed through all of the steps.

Lorne Boan 
Rating:
5.0

No improvement needed on service. It was wonderful. But misleading on your website stating motorcycle trailer is 14.95 a day and I was charged 24.95.

pam elliott 
Rating:
5.0

Customer did not leave a comment.

Chris Yording 
Rating:
5.0

Customer did not leave a comment.

Willie Turner  |  Overall Experience 
Rating:
5.0

Rental went,smothe and rental Pearson was very helpful, great transaction will rent from them if needed in the future.

james hunter 
Rating:
5.0

Customer did not leave a comment.

Terrance Lockett 
Rating:
5.0

Customer did not leave a comment.

Gene Bouvet 
Rating:
5.0

Customer did not leave a comment.

DEAN LYNN 
Rating:
5.0

Customer did not leave a comment.

Bruce Rosser 
Rating:
5.0

The drop off couldn't have gone any smoother!! I highly recommend this location.

kim Whited 
Rating:
5.0

Customer did not leave a comment.

Andrew Hardenbrook 
Rating:
4.0

The agent at this location was nice and helpful.

David Vieira 
Rating:
5.0

Customer did not leave a comment.

Tamara Balthis 
Rating:
5.0

Customer did not leave a comment.

Jennifer Mitchell 
Rating:
4.0

Customer did not leave a comment.

Kevin Koch 
Rating:
5.0

Customer did not leave a comment.

Timothy Brinkmann 
Rating:
5.0

Customer did not leave a comment.

Brett Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miles cable 
Rating:
5.0

Customer did not leave a comment.

Jeannie Wagstaff 
Rating:
5.0

Customer did not leave a comment.

Delita Wood 
Rating:
5.0

Customer did not leave a comment.

lamond Fisher 
Rating:
5.0

Thanks for let us use the uhaul and thanks for your service wr appreciate

Mandy Berry 
Rating:
5.0

Customer did not leave a comment.

Cydney Bunner 
Rating:
5.0

Customer did not leave a comment.

Kelly Harris 
Rating:
4.0

The no contact experience and hassle of it all was not a pleasant experience. Would not recommend it. Took so long to complete and get the approval. Definitely will not do that again.

Courtney Salcido 
Rating:
5.0

Customer did not leave a comment.

Donovan Dooley 
Rating:
5.0

Customer did not leave a comment.

Kay Fulkerson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Carpenter 
Rating:
4.0

Customer did not leave a comment.

Tiffany Duncan 
Rating:
5.0

Customer did not leave a comment.

Joseph Hall 
Rating:
5.0

1. Gutters are full and overflow during rain. Inside was dry and ok. 2. Lighted, but not visible from road, no cameras, felt uneasy visiting after dark. 3 & 4. Access/communication with office staff was easy & helpful, storage units accessible 24hrs.

John Demien  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guy Mananga 
Rating:
5.0

Customer did not leave a comment.

Nichole Hester  |  Overall Experience 
Rating:
5.0

Class act and great location. I never have a problem here

Chad Beeley 
Rating:
5.0

Customer did not leave a comment.

Jennifer Smith 
Rating:
5.0

Customer did not leave a comment.

Tyler Albert 
Rating:
5.0

The lady who rented me the equipment was super helpful and friendly. Super happy with the experience.

Bobbi Stumbo 
Rating:
5.0

Customer did not leave a comment.

Humberto Ivan Moreno Botello 
Rating:
4.0

Customer did not leave a comment.

Jeff Harper 
Rating:
5.0

Customer did not leave a comment.

Rose Swank 
Rating:
5.0

Customer did not leave a comment.

Guy Mananga 
Rating:
5.0

Customer did not leave a comment.

James Midkiff 
Rating:
5.0

Staff was very accommodating and polite. Monthly rent for the storage unit was very reasonable.

Amanda Caputo  |  Overall Experience 
Rating:
5.0

Very nice and accommodating, but needs more staff.

David Brooker 
Rating:
5.0

Customer did not leave a comment.

HELEN SOMMER  |  Overall Experience 
Rating:
5.0

The office lady was excellent during the whole renting and returning process.

Kent Johnson 
Rating:
5.0

App was a nightmare to do, took at least 30 minutes to do it, and we went over the "due back" time because of it.

Sarah Sutheard 
Rating:
5.0

The staff were great in answering our questions and helping us obtain a unit. We’ll be back next year to rent another one!

Robin Morgan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Merle BEDDINGFILED 
Rating:
4.0

Customer did not leave a comment.

Susan Padgott - Jachino 
Rating:
5.0

Customer did not leave a comment.

WILLIAM NELSON 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Blount 
Rating:
5.0

Service was great, equipment was good. Location was great with attached storage. Parking lot needs work with the potholes.

Donald Rolfe 
Rating:
5.0

Customer did not leave a comment.

Deborah Chambers 
Rating:
5.0

Customer did not leave a comment.

Kelly Wyatt 
Rating:
5.0

Customer did not leave a comment.

David Hayes 
Rating:
5.0

Customer did not leave a comment.

Amy Phelan 
Rating:
5.0

Customer did not leave a comment.

Miles Cable 
Rating:
5.0

Customer did not leave a comment.

Bradley Neal 
Rating:
5.0

The locker was wet idk what leaked but there was mildew in my storage and I went to pick up a tote and it was completely soaked on the side and bottom idk if it was from rain or what but there definitely had a leak some where also it could use a light inside and spiders were everywhere

Tyler Shelton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Woelfel 
Rating:
5.0

I rented the vehicle in Springfield IL I ended up having to go to Jacksonvile IL to pick it up.(32 miles away). While I was given extra driving miles I did have to pay for that gas at almost $5/Gallon on a vehicle that gives 10 miles/gallon. Otherwise everything went perfect.

Victor Veliz 
Rating:
5.0

Customer did not leave a comment.

Rob Cleeton 
Rating:
5.0

Customer did not leave a comment.

korry kleingautner 
Rating:
5.0

Customer did not leave a comment.

Tayla LaHaye 
Rating:
5.0

Customer did not leave a comment.

Melanie Witte  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom Tobin  |  Overall Experience 
Rating:
5.0

Great place and extremely helpful. Would highly recommend.

Todd Stephens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melanie hileman  |  Overall Experience 
Rating:
5.0

The unit had a roof leak. Some of my belongings were ruined. I left photos and the cost of repairs. Will I be reimbursed? Thank you. Christine Littig

christine littig  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debbie bigham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett Smith  |  Overall Experience 
Rating:
5.0

Sherry is a breath of fresh air. Always going out of her way to help us out, and insure everything is perfect. Letting us know of all the benefits available to us. If you need storage for anything. If you go somewhere else you are making a mistake. The facility is alway clean. And Sherry is always there to help out any way she can. Security is paramount and we have never had to worry about out things. I recommend her place to anyone looking to store anything. If you are looking for a clean, well ran, secure place this is the one..

Auction - John Johnson  |  Overall Experience 
Rating:
5.0

The staff was super nice and always helpful. We had a wonderful experience with ABC storage. We had storage there since 2014 until now and David and I want to thank you for being there and having reasonable prices. If we ever need storage again we would come back . Thank you . Klinebough

William Klinebough  |  Overall Experience 
Rating:
4.0

I found my experience with this storage company to be above average. Everything was fine. I had no problems at all.

Nancy Mitchell  |  Overall Experience 
Rating:
5.0

Very well run no problems would recommend to anyone

jason lowe  |  Overall Experience 
No reviews have been submitted for this location.

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