Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was easy to fine, but the hours are weird. Most people move on Saturday. Why would you be closed?
Kristen L
Rating:
5.0
Inside the truck was dirty.
Sarah K
Rating:
5.0
Customer did not leave a comment.
Kyle Y
Rating:
5.0
Customer did not leave a comment.
Rodney B
Rating:
5.0
Customer did not leave a comment.
Madison A
Rating:
5.0
He was very helpful and professional.
rhonda f
Rating:
3.0
Customer did not leave a comment.
bryan c
Rating:
5.0
Staff always helpful and friendly. For the 18 months we used storage always accessable and free of pests.
John J
|
Overall Experience
Rating:
5.0
Dan and Peggy were great! They accommodate my needs on short notice, they will definitely be my first choice for storage and moving in the future.
Ronald F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLAYTON A
Rating:
5.0
Customer did not leave a comment.
Quintin H
Rating:
1.0
First time renting the truck, I thought they would be good because they are well known, I was doomed. They over charged me. Be careful if it's your first, you might be taken by surprise like I was. I barely give reviews to anyone, hopefully someone finds this useful
Brian M
Rating:
5.0
Rates were good. Customer service was great.
Cynthia B
Rating:
5.0
Customer did not leave a comment.
Jeremy C
Rating:
5.0
Customer did not leave a comment.
Keith R
Rating:
2.0
Actively disclose and clarify separate charges for every single step of service. Clarify that the destination location may not be able to deliver U boxes to the driveway, may not be able to deliver all at one time and allow you the time you expect to unload. We had to pay for delivery from warehouse, and pay separate mover help because we were going to have a 4-hour window to unload 2 then and another 2, then the vendor just left this trailer blocking my drive for 24 hours. I guess they could have told me that. Mover help contracted through U-Haul showed up 1 hour and 40 minutes late after twice confirming time window. One mover was getting high while there. I moved more than one of the movers.
Shawn M
Rating:
3.0
Hours of operation are too limited. This location closes daily at 12 noon, and is closed Sat-Sun.
Don L
Rating:
5.0
We have made several reservations for U-Haul products and services. They have exceeded our expectations. Couldn’t and wouldn’t go anywhere else. If you havent tried them you need to. You want be disappointed unless you think you are self entitled and deserve more. 2 thumbs from us. Keep up the great work. See you soon.
John V
Rating:
5.0
Customer did not leave a comment.
Tatiana H
Rating:
4.0
15 ft truck that was reserved was not available so we had to take a 10ft. The smaller truck did not have a ramp which made things very difficult. We should have been notified that it didn't have a ramp or at least been able to request one. Otherwise everything was great.
Tim C
Rating:
5.0
Customer did not leave a comment.
Rafael R
Rating:
4.0
Customer did not leave a comment.
Phyllis R
Rating:
3.0
Customer did not leave a comment.
Chase L
Rating:
5.0
Customer did not leave a comment.
Carla W
Rating:
5.0
Customer did not leave a comment.
Alfonso G
Rating:
1.0
Customer did not leave a comment.
michael t
Rating:
3.0
Customer did not leave a comment.
Melinda H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald D
|
Overall Experience
Rating:
1.0
The worst experience, it took me one and half hours to schedule reservation through u haul apps! Would NOT recommend.
Mansour E
Rating:
1.0
I left an item in the cab. They would not respond to my multiple inquiries
Roberta G
Rating:
5.0
Friendly staff
Ken H
Rating:
3.0
Customer did not leave a comment.
VICKY C
Rating:
5.0
Customer did not leave a comment.
Scott F
Rating:
3.0
I would recomend the location but not using the self pick up!!! It was alot of work to just rent a uhaul, picking up and returning! having to take pictures and all the questions they ask once you get there before you can even get your key out of the lock box!!! WILL NOT DO THIS AGAIN
TAMMY Z
Rating:
3.0
I had trouble returning the uhaul. It really became frustrating and took too long. The wait time for calls and texts were too long.
Steve C
Rating:
3.0
Customer did not leave a comment.
Annette C
Rating:
5.0
Customer did not leave a comment.
BRYCE J
Rating:
4.0
Get nicer people to work there
Dusan M
Rating:
5.0
Thanks for all your help Danny!
Teiara F
Rating:
5.0
everything was nice
Kenneth P
Rating:
5.0
When I place the order I was looking for just a standard van. But when I got there it was an oversized cargo van. Unfortunately I just had to make 120 mi round trip and it cost me $50 in gas. I'm not happy about having to pay that much extra when I didn't need that size of a vehicle. I don't understand why I was required to take this one. I'd appreciate a refund of some of the fees.
Barbara B
Rating:
5.0
Customer did not leave a comment.
Joseph A
Rating:
4.0
Nothing everything worked out well, staff was friendly, helpful & professional. Would definitely use their service again
Darlene M
Rating:
5.0
Everything was very smooth
Jacob G
Rating:
3.0
Customer did not leave a comment.
Courtney C
Rating:
4.0
Customer did not leave a comment.
Carol K
Rating:
5.0
Customer did not leave a comment.
Daniel W
Rating:
3.0
place was closed dropped off the key.
tracy t
Rating:
1.0
Customer did not leave a comment.
Gary H
Rating:
4.0
Customer did not leave a comment.
Jose L
Rating:
3.0
Their hours are slim, but that's up to them I guess. It would be nice to get a notification if ordering a pick up after hours.
Picking up the uhaul was a MESS! I was LITERALLY at the location and the people on the phone wouldn't give me the code because they said my phone said I was somewhere else. I sent a picture to the person I was chatting with to show them I was at the right location and they still wouldn't give me the code. I finally got to someone that understood the situation and got me the code.... 30 mins later.
Trevor P
Rating:
5.0
Customer did not leave a comment.
Sharrie S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rodney B
Rating:
5.0
Customer did not leave a comment.
Joseph A
Rating:
5.0
Customer did not leave a comment.
Jill R
Rating:
1.0
I attempted to drop off the truck which by the way was clean with the same amount of gas as when i picked it up. The sugn on the doot stated office hours 9 to 12 noon,Monday thru Sunday! Therecwas a truck driver therecalso to deliver uhaul small trailors and he couldnt deliver. I called the two #s on the door which got no where. Then this location had the audacity to charge me an extra 105. For what?! I have disputed this with my bank. I turned all of equipment in a day early on top of that!! I do expect a call back! Also, the truck was clean just as I found it. Inwill expect a refund of the 105. and a call! Carol Worley.
Carolle W
Rating:
1.0
The Uhaul locations in Sedalia MO are ALWAYS closed. They should not be Uhaul Dealers!! Why can’t they hire staff to keep it open on Saturday and when they are on vacation????? It’s a waste of time and money. I will rent from Ryder Trucks next time!! I will NOT recommend to friends and family!!
Charlotte R
Rating:
3.0
Only complaint was that the blankets I put on my order were no where to be found on move day. Had to go without them, which is very difficult.
Brian W
Rating:
5.0
Customer did not leave a comment.
Crystal D
Rating:
5.0
Customer did not leave a comment.
Andrew H
Rating:
5.0
Get the manager a new computer.
Linda W
Rating:
5.0
Customer did not leave a comment.
Cicley M
Rating:
3.0
I had problems with the self serve app regarding uploading the required photos and dropping previously answered data. This happened on both the pickup and return. It was a most frustrating experience.
Charles B
Rating:
5.0
Customer did not leave a comment.
AMy E
Rating:
5.0
Customer did not leave a comment.
DALE P
Rating:
5.0
Customer did not leave a comment.
MIGUEL C
Rating:
5.0
For some reason, I had done the check in for the rental the day before but none of the photos of my driver's license were in their system. It took longer than necessary to get checked in.
Joseph J
Rating:
5.0
Customer did not leave a comment.
Tricia M
Rating:
5.0
Customer did not leave a comment.
ROBERT C
Rating:
5.0
Very pleased w/ ABC Rentals
John E
Rating:
5.0
Customer did not leave a comment.
JODEE B
Rating:
5.0
Brenden and ? (forgot) were great!
Michael C
Rating:
5.0
Customer did not leave a comment.
Cheri R
Rating:
5.0
So many bells and whistles on a new pickup!
It cried for a bit of air in a tire , No problem!
And it wanted a new Air filter soon..
And the backup cam screen was real bright at night..
I can adjust to these things.. Haha
Will do it again for sure..
Am I a Uhaul Ambassador for recommending it to Everyone?
ROBERT C
Rating:
5.0
This was a great way for us to move from AZ to MO.
Robert R
Rating:
5.0
Customer did not leave a comment.
STEPHANIE H
Rating:
3.0
We have rented U hauls here several times and it's fine they are just so incredibly slow incredibly slow with the process.
LESLIE S
Rating:
5.0
As always this location is great.
Rance K
Rating:
5.0
Customer did not leave a comment.
JONATHAN J
Rating:
5.0
Customer did not leave a comment.
Mark E
Rating:
5.0
Danny is a pillar to this community and the way he represents U-Haul is very well done and I will recommend that location to everyone I see in need.
SEAN F
Rating:
5.0
Customer did not leave a comment.
Robert C
Rating:
5.0
Danny was excellent and so helpful and knowledgeable. He is by far the best rep I’ve worked with among several U-Haul locations here and in California.
Dixon S
Rating:
4.0
Customer did not leave a comment.
DEANA M
Rating:
5.0
Customer did not leave a comment.
STEVEN H
Rating:
5.0
Nothing! Everything was great!
MARI B
Rating:
4.0
Customer did not leave a comment.
Gabriel L
Rating:
5.0
Customer did not leave a comment.
Tracy C
Rating:
5.0
Customer did not leave a comment.
Dixon S
Rating:
5.0
Excellent service
Martha G
Rating:
4.0
The gentleman at the counter was great and very helpful. The other man was great and helped with the checkout of the truck
JASON U
Rating:
5.0
Absolutely perfect. Great personel
LARRY R
Rating:
5.0
We would have loved to have more than one key card but otherwise all was great :)
Liked the month to month option as well.
Thanks so much!
Melissa E
|
Overall Experience
Rating:
5.0
The folks at ABC rental were very helpful when I went to move my trailer from their facility.
DAN G
|
Overall Experience
Rating:
2.0
They were extremely busy on that Saturday morning. They only have 1 computer to do U-haul rentals as well as there storage units. I felt like thing moved way too slow for this modern age of technology
JEFFREY M
|
Reservation
Rating:
3.0
I did not move out. I was unfortunate in having to be informed (after a surgery resulting my being out of work for three weeks) that the few remaining items of myself&toddler grandsons being AUCTIONED
JESSICA K
|
Overall Experience
Rating:
5.0
Dry, well-maintained, open and well-laid out; secure and felt 'safe' (for women) - thanks!
DORATHY A
|
Overall Experience
Rating:
1.0
Worst experience in my life, had to block four lanes of traffic to get entrance to the facility, then could not even get access to my unit, then he had to jump the fence to get out of the facility
Paul V
|
Overall Experience
Rating:
5.0
I recommend ABC Mini Storage to everyone.
SONYA J
|
Overall Experience
Rating:
5.0
Excellent friendly service! I will definitely use this facility again.
Jimmy C
|
Reservation
Rating:
5.0
Very satisfied with the staff and facilities. I would recommend to anyone.
Stephen D
|
Overall Experience
Rating:
5.0
Friendly service
Gary R
|
Reservation
Rating:
1.0
Storage facility was closed for 5 days starting the day I requested the unit. When I called back to the service they said I was still going to be charged.
Privacy R
|
First Impressions
Rating:
4.0
I love that it is gated, clean and dry.
Privacy R
|
First Impressions
Rating:
5.0
so clean and efficient! Customer service wonderful! will highly recommend this place!
Great customer service too!
Privacy R
|
First Impressions
Rating:
4.0
They were nice and very helpful.
Privacy R
|
First Impressions
Rating:
4.0
Customer service was pleasant. Location was somewhat difficult to find because the GPS directs you to the actual storage site instead of the main store. Not the Companies fault.
Privacy R
|
First Impressions
Rating:
4.0
I had called and asked about sizing and the representative for ABC was very helpful and the unit was nice and clean and the perfect size.
Privacy R
|
First Impressions
Rating:
5.0
Very nice facility with nice people running it,no complaints! :
Privacy R
|
First Impressions
Rating:
5.0
The woman there was very helpful and went down with us to the storage unit and showed it to us to make sure it was the correct size and what we wanted.