The computer system is horrendous. I hate having to use apps for a once in a great while event. There was an issue with the truck issued not being available and when the agent would try to swap truck numbers, all info had to be reloaded. This had to be done 4 different times before my truck rental was complete in excess of the info being loaded when reserved. The agent was fabulous with the customer service, but the computer system sucked. I then missed a text asking for a picture of the license plate. I had assumed after re-entering information 4 times, there should be no additional steps. This was a local move and I literally spent 45 minutes to get the keys and drive off. My move was loaded, unloaded and truck returned in a little over 2 hours. Seems like an issue.
Thomas M.
Customer Reviews for AAA Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is very well managed by professional people with top level service in mind! Recommendation is to remain consistent in your high standard of performance.
John T.I was overcharged!
Abdulkadiri I.Thank for doing things perfectly
Ali N.Great and Easy. Moving is stressful enough and everyone made this an easy process. I have never towed a trailer before and the workers gave me confidence. Made the whole move much easier.
Geoffrey E.Thanks again you guys are awesome
Cindy L.Very helpful and professional staff.
JOE S.The truck would not start up once I took it home. I had to find someone to jump it for me. When I got to my destination the oil light came on and another light to “stop engineâ€â€¦ had to return it a day late to have someone to check the truck. It was a 4hr drive. They should make sure the trucks are well maintained for long drives like that. I have three kids and It woulda been a huge inconvenience if the truck broke down on me.
Lysette M.Dustin was very helpful
Elbe A.Very friendly service!
Gina K.Staff very friendly and helpful.
Daniel Z.The whole thing was smooth from start to finish.
oscar R.Have the gas tank filled up to at least half. not 1/4 tank
Lori H.Very easy pick-up and return at this location. Staff was professional and very knowledgeable regarding use return of equipment.
John T.The manager was a middle aged gentleman who was an absolute rockstar! He made the process simple and easy.
LAITH A.Everything was great!!!
Ceasar A.The man at this location was able to take the truck we had as well it saved us time because we didn't have to drive to the other uhaul location to drop off the truck
Michael C.Location was 20/10. Perfect service
Jesus R.Excellent customer experience.
Teresa T.Very nice staff. Pleasure to deal with.
Eva M.Took forever to get checked in - mobile pick up didn't work and attendant wasn't super helpful.
CONSTANTINE X.Dolly required in all your vehicles
Gopinath S.The best!
Samuel P.Been here before....great experience
David R.Rudy, who is the manager of AAA Storage in Plano is fantastic. He made it very easy to rent the truck and facilitated my move with a smile. Best place in Plano, TX to store things and rent a UHaul truck! Five stars! *****
Fran B.Fast, efficient, professional
George M.Excellent customer service, clean fueled van that was perfect for what I needed to accomplish. I'll be a repeat customer! Thank you!
Kevin C.The interior needed sweeping out in the bed and a wipe down of the front area.
CONSTANTINE X.I reserved a moving dolly on line with my truck reservation. When I got to location for pick-up they didn't have a dolly. Rudy, manager, said Uhaul site has dollies listed on line for reservation but they seldom actually have the moving dollies available. Very frustrating.
Peggy K.First time I have used this location and it is great. Smaller than some but quick and efficient
Colin M.The person I talked to was very helpful and answered all my questions and concerns. It was a quick and easy pick up and drop off.
Chun Hsien S.Coordinate early with pick up location to ensure you know the location hours and paring availability in the area.
Larry S.All as expected
Daniel S.I had to make some changes to my original rental plans. The local agent was very helpful in assisting me make the changes without adding charges. I was very impressed, as immovable corporate policy blocks to actual customer service seem to be the rule these days. Well done, UHaul team!
kirsten M.The staff at this location is the best I've encountered in the 5 trucks I've rented in the last 3 months. They were attentive to my concerns and made me aware of some I might have not noticed. When I need a truck, I will use this location!
Matthew M.The back of the van was dirty and the return experience was HORRIBLE! The link provided would not load. The UHAUL app would not allow me to log in. You call center wait was 45 minutes. Very bad
CONSTANTINE X.Nothing , you already have the best customer service.
Dimitrios D.This was one of the BEST experiences I've had with any U-Haul location in North Texas area. I'll go out of my way to use them again when/if the time arises. Extremely polite and helpful owner.
Neil S.No improvements needed. Very friendly and efficient service.
Jon A.Great customer service
Walter M.Service was great, vehicle was in good working order. Fast and efficient service, overall great experience
John G.Rapid service at pickup & return. Very professional & extremely efficient!
John T.Let us know to check in before getting to rental wasted 30 minutes. But over all it was a great experience easy process.
Gesseyna G.You do not make it clear that the equipment must be picked up within an hour of the scheduled pick up time. At the West Plano location our equipment was given to someone else. When we tried to call that location we got uhaul customer service instead, who were not helpful and gave us the run around.
Tom K.Great service, great equipment and excellent ease of equipment rental
Geoffrey C.Nothing of note.
austin S.Rudy was absolutely amazing very helpful
Joseph E.More variety of truck sizes.
Perry M.The manager is very professional and courteous. It was a great experience.
ISRAR H.MR: RUDDY IS EXCELENT PERSON.
Blanca R. B.Excellent customer service !
calvin C.Rudy was amazing! The system was moving extremely slow but he remained patient and helped us to get our truck. The other guy was helpful as well! (just can't remember his name, sorry)
Alex J.Everyone I worked with here were extremely helpful and courteous. I would recommend Aaa Storage to anyone!!!
PAM K. | Overall ExperienceRudy was great. He was courteous and answered every question I had promptly.
Daniel C. | Overall ExperienceExcellent location. Excellent customer service
ISRAR H. | Overall ExperienceRudy was always professional and friendly! He is great
JENNIFER ANN M. | Overall ExperienceMuy buen lugar ‘’el señor muy atento siempre
JORGE OSCOBEDO S. | Overall ExperienceAbsolutely pleased with the storage facility, but even better was working with Rudy Gonzales. He was always pleasant, very helpful, and just an overall pleasure to work with.
LISA KAY D. | Overall ExperienceFacility manager was great, he was very helpful and informative. Over all great experience with the rental process.
Privacy R. | First ImpressionsThey were really nice helpful! Thank you!!
Privacy R. | First ImpressionsThe facility manager was wonderful! The facility is practically brand new and is really nice. We're quite happy with our choice!
ALICE S. | First Impressions