Customer Reviews for AAA Self Storage
(U-Haul Neighborhood Dealer)

497 reviews

3204 14th St   Plano, TX 75074
(Between Jupiter & Shiloh)

(972) 422-7458

Office Hours

  • Monday - Saturday:
    8:30 am - 12 pm / 12:30 pm - 5:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(972) 422-7458

3204 14th St
Plano, TX 75074
(Between Jupiter & Shiloh)

Services at this Location:

Office Hours

  • Monday - Saturday:
    8:30 am - 12 pm / 12:30 pm - 5:30 pm
  • Sunday:
    Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The computer system is horrendous. I hate having to use apps for a once in a great while event. There was an issue with the truck issued not being available and when the agent would try to swap truck numbers, all info had to be reloaded. This had to be done 4 different times before my truck rental was complete in excess of the info being loaded when reserved. The agent was fabulous with the customer service, but the computer system sucked. I then missed a text asking for a picture of the license plate. I had assumed after re-entering information 4 times, there should be no additional steps. This was a local move and I literally spent 45 minutes to get the keys and drive off. My move was loaded, unloaded and truck returned in a little over 2 hours. Seems like an issue.

Thomas M. 
Rating:
5.0

This location is very well managed by professional people with top level service in mind! Recommendation is to remain consistent in your high standard of performance.

John T. 
Rating:
3.0

I was overcharged!

Abdulkadiri I. 
Rating:
5.0

Thank for doing things perfectly

Ali N. 
Rating:
5.0

Customer did not leave a comment.

misikir T. 
Rating:
5.0

Great and Easy. Moving is stressful enough and everyone made this an easy process. I have never towed a trailer before and the workers gave me confidence. Made the whole move much easier.

Geoffrey E. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Thanks again you guys are awesome

Cindy L. 
Rating:
5.0

Customer did not leave a comment.

Weldon M. 
Rating:
5.0

Customer did not leave a comment.

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

Very helpful and professional staff.

JOE S. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
3.0

The truck would not start up once I took it home. I had to find someone to jump it for me. When I got to my destination the oil light came on and another light to “stop engine”… had to return it a day late to have someone to check the truck. It was a 4hr drive. They should make sure the trucks are well maintained for long drives like that. I have three kids and It woulda been a huge inconvenience if the truck broke down on me.

Lysette M. 
Rating:
5.0

Customer did not leave a comment.

Ricardo P. 
Rating:
5.0

Dustin was very helpful

Elbe A. 
Rating:
5.0

Customer did not leave a comment.

Constantine X. 
Rating:
5.0

Very friendly service!

Gina K. 
Rating:
4.0

Staff very friendly and helpful.

Daniel Z. 
Rating:
4.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

The whole thing was smooth from start to finish.

oscar R. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
4.0

Have the gas tank filled up to at least half. not 1/4 tank

Lori H. 
Rating:
5.0

Customer did not leave a comment.

ZACH B. 
Rating:
5.0

Very easy pick-up and return at this location. Staff was professional and very knowledgeable regarding use return of equipment.

John T. 
Rating:
5.0

Customer did not leave a comment.

LORI M. 
Rating:
5.0

Customer did not leave a comment.

CONSTANTINE X. 
Rating:
5.0

Customer did not leave a comment.

Andy T. 
Rating:
5.0

The manager was a middle aged gentleman who was an absolute rockstar! He made the process simple and easy.

LAITH A. 
Rating:
5.0

Customer did not leave a comment.

Teressa V. 
Rating:
5.0

Customer did not leave a comment.

CONSTANTINE X. 
Rating:
5.0

Customer did not leave a comment.

Janet B. 
Rating:
5.0

Everything was great!!!

Ceasar A. 
Rating:
4.0

Customer did not leave a comment.

Randy F. 
Rating:
4.0

The man at this location was able to take the truck we had as well it saved us time because we didn't have to drive to the other uhaul location to drop off the truck

Michael C. 
Rating:
5.0

Customer did not leave a comment.

CONSTANTINE X. 
Rating:
5.0

Location was 20/10. Perfect service

Jesus R. 
Rating:
5.0

Excellent customer experience.

Teresa T. 
Rating:
5.0

Very nice staff. Pleasure to deal with.

Eva M. 
Rating:
5.0

Customer did not leave a comment.

Ben G. 
Rating:
3.0

Took forever to get checked in - mobile pick up didn't work and attendant wasn't super helpful.

CONSTANTINE X. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Dolly required in all your vehicles

Gopinath S. 
Rating:
5.0

The best!

Samuel P. 
Rating:
5.0

Been here before....great experience

David R. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Constantine X. 
Rating:
3.0

Customer did not leave a comment.

Martha H. 
Rating:
5.0

Customer did not leave a comment.

MARY G. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Rudy, who is the manager of AAA Storage in Plano is fantastic. He made it very easy to rent the truck and facilitated my move with a smile. Best place in Plano, TX to store things and rent a UHaul truck! Five stars! *****

Fran B. 
Rating:
5.0

Fast, efficient, professional

George M. 
Rating:
4.0

Customer did not leave a comment.

Vincent S. 
Rating:
5.0

Customer did not leave a comment.

wesam M. 
Rating:
5.0

Excellent customer service, clean fueled van that was perfect for what I needed to accomplish. I'll be a repeat customer! Thank you!

Kevin C. 
Rating:
5.0

The interior needed sweeping out in the bed and a wipe down of the front area.

CONSTANTINE X. 
Rating:
4.0

I reserved a moving dolly on line with my truck reservation. When I got to location for pick-up they didn't have a dolly. Rudy, manager, said Uhaul site has dollies listed on line for reservation but they seldom actually have the moving dollies available. Very frustrating.

Peggy K. 
Rating:
5.0

Customer did not leave a comment.

Adam K. 
Rating:
5.0

Customer did not leave a comment.

Edic S. 
Rating:
5.0

First time I have used this location and it is great. Smaller than some but quick and efficient

Colin M. 
Rating:
5.0

The person I talked to was very helpful and answered all my questions and concerns. It was a quick and easy pick up and drop off.

Chun Hsien S. 
Rating:
5.0

Customer did not leave a comment.

jing C. 
Rating:
5.0

Coordinate early with pick up location to ensure you know the location hours and paring availability in the area.

Larry S. 
Rating:
5.0

All as expected

Daniel S. 
Rating:
5.0

I had to make some changes to my original rental plans. The local agent was very helpful in assisting me make the changes without adding charges. I was very impressed, as immovable corporate policy blocks to actual customer service seem to be the rule these days. Well done, UHaul team!

kirsten M. 
Rating:
5.0

The staff at this location is the best I've encountered in the 5 trucks I've rented in the last 3 months. They were attentive to my concerns and made me aware of some I might have not noticed. When I need a truck, I will use this location!

Matthew M. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

The back of the van was dirty and the return experience was HORRIBLE! The link provided would not load. The UHAUL app would not allow me to log in. You call center wait was 45 minutes. Very bad

CONSTANTINE X. 
Rating:
5.0

Customer did not leave a comment.

DENIS S. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Nothing , you already have the best customer service.

Dimitrios D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

This was one of the BEST experiences I've had with any U-Haul location in North Texas area. I'll go out of my way to use them again when/if the time arises. Extremely polite and helpful owner.

Neil S. 
Rating:
5.0

No improvements needed. Very friendly and efficient service.

Jon A. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
5.0

Customer did not leave a comment.

Angela W. 
Rating:
5.0

Great customer service

Walter M. 
Rating:
5.0

Service was great, vehicle was in good working order. Fast and efficient service, overall great experience

John G. 
Rating:
5.0

Rapid service at pickup & return. Very professional & extremely efficient!

John T. 
Rating:
4.0

Customer did not leave a comment.

Teneal S. 
Rating:
5.0

Let us know to check in before getting to rental wasted 30 minutes. But over all it was a great experience easy process.

Gesseyna G. 
Rating:
4.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

You do not make it clear that the equipment must be picked up within an hour of the scheduled pick up time. At the West Plano location our equipment was given to someone else. When we tried to call that location we got uhaul customer service instead, who were not helpful and gave us the run around.

Tom K. 
Rating:
5.0

Customer did not leave a comment.

Martha S. 
Rating:
4.0

Great service, great equipment and excellent ease of equipment rental

Geoffrey C. 
Rating:
5.0

Nothing of note.

austin S. 
Rating:
5.0

Customer did not leave a comment.

Manoj K. 
Rating:
5.0

Rudy was absolutely amazing very helpful

Joseph E. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Farrah S. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

More variety of truck sizes.

Perry M. 
Rating:
5.0

The manager is very professional and courteous. It was a great experience.

ISRAR H. 
Rating:
2.0

Customer did not leave a comment.

Rojelio D. 
Rating:
5.0

Customer did not leave a comment.

brandon E. 
Rating:
5.0

MR: RUDDY IS EXCELENT PERSON.

Blanca R. B. 
Rating:
5.0

Excellent customer service !

calvin C. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G. 
Rating:
5.0

Rudy was amazing! The system was moving extremely slow but he remained patient and helped us to get our truck. The other guy was helpful as well! (just can't remember his name, sorry)

Alex J. 
Rating:
5.0

Everyone I worked with here were extremely helpful and courteous. I would recommend Aaa Storage to anyone!!!

PAM K.  |  Overall Experience 
Rating:
5.0

Rudy was great. He was courteous and answered every question I had promptly.

Daniel C.  |  Overall Experience 
Rating:
5.0

Excellent location. Excellent customer service

ISRAR H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENE ANTONIO R.  |  Overall Experience 
Rating:
4.0

Rudy was always professional and friendly! He is great

JENNIFER ANN M.  |  Overall Experience 
Rating:
5.0

Muy buen lugar ‘’el señor muy atento siempre

JORGE OSCOBEDO S.  |  Overall Experience 
Rating:
5.0

Absolutely pleased with the storage facility, but even better was working with Rudy Gonzales. He was always pleasant, very helpful, and just an overall pleasure to work with.

LISA KAY D.  |  Overall Experience 
Rating:
5.0

Facility manager was great, he was very helpful and informative. Over all great experience with the rental process.

Privacy R.  |  First Impressions 
Rating:
5.0

They were really nice helpful! Thank you!!

Privacy R.  |  First Impressions 
Rating:
5.0

The facility manager was wonderful! The facility is practically brand new and is really nice. We're quite happy with our choice!

ALICE S.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top