Customer Reviews for AAA Loans LLC
(U-Haul Neighborhood Dealer)

567 reviews

1212 Fleming St   Garden City, KS 67846

(620) 275-2754

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(620) 275-2754

1212 Fleming St
Garden City, KS 67846

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jamie M. 
Rating:
5.0

Customer did not leave a comment.

JAMES OR RHONDA M. 
Rating:
5.0

Customer did not leave a comment.

Rut Mercedes A. 
Rating:
3.0

My card was overcharged over 200$ and i am not happy about it. If that charge isnt reimbursed i will be calling to see to it that it gets reimbursed immediately. I paid 213 on the day upon taking the truck. The total came out to be 426. My card should have only been charged the remainder due to the prepayment. Any suggestions or advice on how ro recover that money would be greatly appreciated. Thank you for your time, other than that my rental experience was satisfactory.

Jarred M. 
Rating:
5.0

Customer did not leave a comment.

RON R. 
Rating:
4.0

The truck was dirty and old. Steering was loose and lights did not work

Nathaniel H. 
Rating:
3.0

Customer did not leave a comment.

abe P. 
Rating:
4.0

I did return the trailer late, it was 9:42 friday night when it was returned. I guess by returning it 5 hours late i get double charged even when there are extra trailers the same size for other customers in the lot. It's not like it's lost revenue for u-haul for someone who drops it off after hours. I was charged $27.18 two times on my credit card. Please help me make sense of it. Thanks from Randy Snodgrass

Randy S. 
Rating:
1.0

Absolutely terrible. First trailer had one tire that was wore well past the wear mark and had a shake to it. After arguing with the owner he changed trailer to a different one that had 3 inches of mud on it and refused to clean it. I have pictures of trailer when I picked it up. I do not recommend this place to anyone that has to haul a trailer out side of 10 miles.

Shawn D. 
Rating:
5.0

I just dropped the trailer off on a Sunday when it was not open. The lot to drop off was big and easy to park the trailer. The online drop off procedure was easy, however when I tried to upload the pictures it kicked me out and left me hoping that the checkin was done ok. It was so I guess all went ok.

Gary B. 
Rating:
4.0

Customer did not leave a comment.

Billie L. 
Rating:
3.0

The associate I worked with wasn't too friendly

Logan A. 
Rating:
5.0

The gentleman at this location is always courteous and gets you through the check-in process quickly and helps with hooking up the equipment.

Travis D. 
Rating:
1.0

The owner was rude, and disrespectful. I asked him for a U-Haul and he stated he didn't have any available, made a reservation on the app, and got a U-Haul. He acted as if it was an inconvenience to him

Alyssa H. 
Rating:
5.0

I cannot think of anything to improve on my experience.

Mark M. 
Rating:
4.0

I dropped of the key and got a thank you. That was the whole transaction.

GARY N. 
Rating:
5.0

Customer did not leave a comment.

Monte M. 
Rating:
3.0

Inspect the equipment before lessor arrives..

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Gabriel C. 
Rating:
2.0

The man at Garden City location when returning the car dolly was rude. Threatened to charge extra because of putting the dolly "2" parking spaces off from where we had picked it up! Fell on the uncleared ice trying to repark it with no assistance.

Eddie B. 
Rating:
5.0

Customer service was excellent. Very helpful and polite

Antonio P. 
Rating:
5.0

Customer did not leave a comment.

Nicasio R. 
Rating:
5.0

Customer did not leave a comment.

Christian A. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

HERB S. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
3.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin V. 
Rating:
5.0

you ol

resuigo C. 
Rating:
5.0

Help with improved equipment such as (hitch).

Ernestine W. 
Rating:
4.0

Customer did not leave a comment.

walter K. 
Rating:
5.0

Customer did not leave a comment.

Mauricio S. 
Rating:
3.0

Customer did not leave a comment.

Sarah F. 
Rating:
3.0

Customer did not leave a comment.

ALAN P. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

They are always so friendly and they help any way they can.

Linda D. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel H. 
Rating:
4.0

Customer did not leave a comment.

Rachel H. 
Rating:
5.0

Customer did not leave a comment.

Brent F. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

Nothing I think you are lucky to have that gentleman working for you

DONALD D. 
Rating:
3.0

The man who runs the store was rude, hateful to me because I had some difficulty seeing out of my mirrors while backing up to drop off the trailer. Then he complained about having to give me my deposit back. Does not work well with the public.

Traci B. 
Rating:
5.0

Customer did not leave a comment.

Brent F. 
Rating:
5.0

Customer did not leave a comment.

Liliana V. 
Rating:
1.0

Get rid of the old man. He was rude and a liar. Acted like he didn't want my business.

DANIEL RAYMOND K. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

Nothing

Wayne G. 
Rating:
5.0

Customer did not leave a comment.

Nichole G. 
Rating:
3.0

Customer did not leave a comment.

Jacob H. 
Rating:
5.0

The owner at the facility is very helpful.

Whitney B. 
Rating:
4.0

Customer did not leave a comment.

Jeremy T. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Self drop off

Coby J. 
Rating:
5.0

Customer did not leave a comment.

Isreal G. 
Rating:
3.0

They attempted to charge me for furniture pads that were never given to me to use.

Sunny P. 
Rating:
5.0

Super nice and professional

Eduardo M. 
Rating:
3.0

Truck was dirty, ie cab smelled bad, windshield dirty, interior not clean.

Marvin K. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Not sure I trust this site on 13th in Wichita. I picked up the van with 3/4 fuel and when I turned in the van in Garden City I filled the van between 3/4 and full to be safe and was billed $24 for fuel. I wished I would have taken a picture of the fuel gage before I left Wichita. Honestly, it's not the money it's the principal of good business. I also called twice before pick up to be sure I rented a appliance dolly as well and that wasn't arranged either.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

wyatt C. 
Rating:
5.0

Customer did not leave a comment.

Leroy B. 
Rating:
5.0

perfect location for me to do the drop off. the key almost doesn't fit in the drop box slot. I almost gave up but just pushed it through as hard as I could

Patty T. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
4.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Marc M. 
Rating:
2.0

Really don't like the $20 charge for after hours drop off and then doesn't open until 10 in the morning.

Thomas B. 
Rating:
4.0

Customer did not leave a comment.

Luis A. 
Rating:
5.0

Customer did not leave a comment.

Judy W. 
Rating:
5.0

Customer did not leave a comment.

Penny U. 
Rating:
5.0

Collen was very helpful. Thank you.

erich S. 
Rating:
4.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Every Thing Was Great ! Thanks Chuck

charles D. 
Rating:
2.0

You don't have any choices. I had to take the incorrect equipment or get nothing.

Derek A. 
Rating:
3.0

Very unhappy with the after hours charge. I returned the trailer 2 days early. Uhaul will get a chance to rent the trailer sooner and I still got charged $20. I did the return on line. Very disappointing.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Walter R. 
Rating:
5.0

Customer did not leave a comment.

Jacob K. 
Rating:
5.0

El electric trailer, jack for the car haulers

steve P. 
Rating:
1.0

We showed up at 4:45 to rent a car tow dolly. The guy was outside smoking a cigarette and told us he had already shutoff the computers and to come tomorrow. This location still has posted online and at the store that they close at 6pm. Even if they now close at 5, we showed up before closing with ample time to hook up a trailer. We had to leave town that night and had to rent out of town, we were forced to rent a more expensive type of equipment because they had no smaller tow dollys available in IOWA. Just because the man at the Garden City location didn't want to help us, we had to pay double. It was a very poor experience and this is not the only time we have had trouble with this person. He is very rude and argumentative.

Phoebe K. 
Rating:
4.0

Customer did not leave a comment.

Janice E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA R. 
Rating:
5.0

Customer did not leave a comment.

Maria C H. 
Rating:
4.0

Customer did not leave a comment.

Ross J. 
Rating:
5.0

Customer did not leave a comment.

PATEL V. 
Rating:
2.0

The 15' truck that I was given was VERY muddy on the outside, and dirty in the cab. There was litter in the box (styrofoam)the front windshield was dirty and I had to clean it to drive safely. I was supposed to have a 7:00a pickup time, but when I went to Uhaul's web page, the system couldn't find my reservation. I picked the truck up after AAA Loans and Uhaul opened at 10:00 and was notified that I had to have the truck back by 4:00p that same afternoon.😡 I had a two bedroom apartment to load, move more than 30 miles and unpack BY MYSELF, and Uhaul gives me less than 3:00 hours after drive time to move???? What the hell are you people thinking 😡😡😡😡😡 NEVER DOING BUSINESS WITH YOU AGAIN. I'll recommend that anyone thinking of renting from Uhaul go elsewhere

earl B. 
Rating:
5.0

Great people. They were responsive and made it easy.

Guy T. 
Rating:
4.0

Customer did not leave a comment.

Colby D. 
Rating:
4.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

So easy to work with.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Brett N. 
Rating:
3.0

Na

Amalio V. 
Rating:
4.0

Customer did not leave a comment.

PATEL V. 
Rating:
5.0

Customer did not leave a comment.

Jon W. 
Rating:
5.0

Customer did not leave a comment.

becky K. 
Rating:
3.0

They told me none of their trailers had ramps. Made the job more difficult. It was also never explained that there would be an extra 20.00 fee for off hour drop off.

Chris K. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

I was happy with the service

TINA U. 
No reviews have been submitted for this location.

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