Customer Reviews for A1 Secure Storage
(U-Haul Neighborhood Dealer)

453 reviews

5565 Hwy 431 S   Brownsboro, AL 35741

(256) 417-6982

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed

Services at this Location:

Contact Us

(256) 417-6982

5565 Hwy 431 S
Brownsboro, AL 35741

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The gentleman whom helped us at this location was excellent!

Rick Lopez 
Rating:
5.0

Awesome. Super helpful and helped me get my move back on track. Highly recommend.

Noel Perkins 
Rating:
5.0

Excellent service, knowledgeable staff, and had exactly what I needed at an affordable price!

Daniel Carbone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Gann 
Rating:
5.0

The online rental process is very complicated

Robert Frazier 
Rating:
5.0

Equipment was cleaned and ready for me at the reserved time and fees were as agreed online. U-Haul hooked trailer up and unhooked when returned. 5 stars!

Kenneth Ealy 
Rating:
5.0

great service

Steven Connelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDITH/BOB CROOK  |  Overall Experience 
Rating:
5.0

Will come back if I need storage again. Reasonably priced, clean place, very helpful manager and someone always answered the phone when I called!

Kathy Powers  |  Overall Experience 
Rating:
5.0

The manager was helpful and very kind. It was always very clean when i went there.

Jennifer Bosworth  |  Overall Experience 
Rating:
5.0

Great Manager. He was always helpful and courteous.

Greg Watson  |  Overall Experience 
Rating:
5.0

The owner/operator. It’s very efficient reservations and returns simple and easy

Bradley Kelley 
Rating:
4.0

Great customer service

joseph rehage 
Rating:
5.0

Customer did not leave a comment.

Robin Pepper 
Rating:
5.0

Customer did not leave a comment.

paula Thomas 
Rating:
5.0

Overall an excellent experience. We have always recommended this location to family and friends. On-site manager has always been helpful and congenial, even came and killed some unwanted tenants (wasps!). If we need storage again in the future you will definitely be our first choice.

Richard Gulyas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaun Lott 
Rating:
5.0

Customer did not leave a comment.

YOUNG WEST  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam Clark 
Rating:
5.0

Nothing. Everything was so easy.

Tracy Barnett 
Rating:
5.0

Had multiple units - great service and clean.

Maureen Brown  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Kenneth Bruzek 
Rating:
5.0

Customer did not leave a comment.

Louise Kanouse 
Rating:
5.0

Very friendly and efficient

charles roderick 
Rating:
5.0

Customer did not leave a comment.

Moath Abdulkarym Al-Refaei 
Rating:
5.0

Great Staff and reasonable price. The Manager was very helpful and made the process more relaxed on a frustrating day.

Maureen Brown  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Rodney Brooks  |  Overall Experience 
Rating:
5.0

The Staff was amazing and helpful. Easy to get to and easy to get to my unit. I felt good with true fence and security gate. Super nice manager and brought me some water on such a hot day.

Maureen Brown  |  Overall Experience 
Rating:
5.0

Excellent service by the manager. Made it safe and easy for me.

John Defourneaux 
Rating:
5.0

In my experience, this is a clean, secure and well run facility that I would use again as needed or recommend to others.

Edward C Gartrell  |  Overall Experience 
Rating:
5.0

A1 has a great selection of units for a smaller facility, and fair prices. We were customers for 2 1/2 years after moving from out of state. The only thing that makes us sad is no longer needing a unit anymore. Greg the manager was always kind and professional, with great communication. I think Greg really makes the difference here compared to other potential locations...well, certainly enough for me to leave a review! We would highly recommend this location!

Erin Wurfel  |  Overall Experience 
Rating:
5.0

Office help was very professional.

Chuck Myers 
Rating:
5.0

great vehicle, easy to pick up and drop off, excellent experience overall!

JULIE STEWART 
Rating:
5.0

Greg was so nice and helpful during a frustrating time. He assisted us a unit, tips to make things easier and allowed us to take a break in his office with a bottle of water.

Maureen Brown  |  Overall Experience 
Rating:
5.0

I would honestly like to say I rent trucks almost every day from many different locations and this manager or owner of A1 secure storage was the most hands on uhaul dealer I have ever seen besides uhaul on 1294 old Monrovia rd. Very pleased with my experience. Very respectful and helpful. I will be back to rent from them once I am back in the area again.Thank you so much you all are honestly great.

AARON DAVIS 
Rating:
1.0

The fact that I had to drive the truck about 20 miles to drop it off to the original pick up location is absolutely ridiculous. There was a Uhaul location RIGHT NEXT to my destination. That cost me more than $25 in miles and gas. Plus 20 minutes of driving time. This is unacceptable and it’s probably the worst experience I’ve had with U-Haul.

Martin Richards 
Rating:
5.0

Customer did not leave a comment.

Roy Culpepper  |  Overall Experience 
Rating:
5.0

Have used this facility several times over the last 15 years and have always been pleased with their service and facilities.

Susan Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Adams  |  Overall Experience 
Rating:
5.0

I would recommend this location and owner to all, very polite and efficient. Thanks ! ! ! !

William Healy 
Rating:
5.0

Customer did not leave a comment.

Carter Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meghan Harwood 
Rating:
5.0

Customer did not leave a comment.

David Fesler 
Rating:
5.0

Great service! Equipment was clean and trailer had new easy connect latch. Will definitely rent from A1 Secure Storage again.

Richard Cochran 
Rating:
5.0

Customer did not leave a comment.

David Fesler 
Rating:
4.0

My recommendation would be to find a closer drop off location to the customer. Had several drop off locations closer in proximity than A1.

jason moss 
Rating:
5.0

Great customer service.

Norman Coleman 
Rating:
5.0

No complaints. Greg was a great help and a true professional.

CLARK UPP 
Rating:
5.0

Customer did not leave a comment.

Roger Shannon 
Rating:
5.0

Customer did not leave a comment.

Kevin Woodard 
Rating:
5.0

Very friendly gentleman. Good customer service. Thank

Amarjit Singh 
Rating:
5.0

Customer did not leave a comment.

Daniel Beasley 
Rating:
5.0

Customer did not leave a comment.

Russell Dunford  |  Overall Experience 
Rating:
5.0

Very fast and knowledgeable agent. He hooked it up for me and checked the lights

Lynn Dickinson 
Rating:
5.0

Excellent service. Highly recommended.

Richard Richardson 
Rating:
5.0

Great customer service and assistance! Greatly appreciated!

Theodore Green 
Rating:
5.0

Customer did not leave a comment.

James Graves 
Rating:
5.0

Excellent customer service.

Abbie Howard 
Rating:
5.0

Greg was always very helpful- excellent customer service. Unit stayed dry and did not smell for the time I used it

Tim Sargeant  |  Overall Experience 
Rating:
5.0

Greg was extremely helpful and thoughtful in helping us rent this trailer!! He took time to explain details and suggestions about handling, towing and parking this trailer!!

Molly or Rob Holaway 
Rating:
5.0

Very friendly and helpful

PAUL HYDE 
Rating:
5.0

Excellent and professional customer service!! Very friendly and thorough on instructions!! Definitely will use again and highly recommend to others!

Mona Mosser 
Rating:
5.0

Excellent experience. U-Haul associate was very responsive to our needs. Hookup and turn-in went quite smoothly. Will recommend this location to friends and relatives. Tandem axle trailer towed well both empty and loaded. Expect to rent from this location again in the future.

DAVE GUICE 
Rating:
4.0

Customer did not leave a comment.

Darren Pike 
Rating:
5.0

Greg at A1 Secure Storage was extremely helpful. I will definitely use his location for my next UHAUL rental.

Robin Graham 
Rating:
5.0

Customer did not leave a comment.

JOE VITAL 
Rating:
5.0

Customer did not leave a comment.

Timothy Kirkpatrick 
Rating:
5.0

Customer did not leave a comment.

chad luke 
Rating:
5.0

The manager did a great job. Very competent!

Marguerite Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Anderson 
Rating:
5.0

After hours pickup is a bit of a slow process, but I did complete everything, and my move was successful!

John Earle 
Rating:
5.0

Greg is such a nice person. This facility was very secure and clean.

Bonnie Woolard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Marty 
Rating:
5.0

Customer did not leave a comment.

STEVE WILLOUGHBY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANNON MIKE DOHERTY  |  Overall Experience 
Rating:
5.0

Greg is generally a wonderful human being, and very helpful / thoughtful of his customer's needs, often before they have though of those needs themselves.

JASON FAUTH 
Rating:
5.0

Great customer service.

Jim McClelland 
Rating:
5.0

Customer did not leave a comment.

Jessica Pugh  |  Overall Experience 
Rating:
5.0

Great service. Very friendly

Craig Roe 
Rating:
5.0

The man who works the counter made those enter so easy! He had everything ready for us and he thoroughly explained what to do to my son! He was amazing and thorough!

Landon Butler 
Rating:
5.0

Manager - I think his name is Greg - is very knowledgeable and extremely helpful. I always receive excellent customer service here. He has made this location and U-Haul my #1 choice in trailer rentals.

David Little 
Rating:
5.0

Customer did not leave a comment.

rebecca smith 
Rating:
5.0

Went above and beyond to assist with my move and accommodate my ever changing schedule. Scheduling, pickup, return all very easy. Thank you!

Leslie Moody 
Rating:
5.0

Customer did not leave a comment.

Francisco Delgado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Ferraro 
Rating:
5.0

Great drop off location

DANNY HAZLEWOOD 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EDWARDS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy Franks  |  Overall Experience 
Rating:
5.0

Glenn and Maureen were so helpful and attentive to my needs and made my move in and out seamless. Thank you both!!!

Barbara Price  |  Overall Experience 
Rating:
5.0

Greg is very nice and helpful

CHRISTOPHER CHAPMAN 
Rating:
5.0

Customer did not leave a comment.

pamela mosley 
Rating:
5.0

Very friendly staff, convenient location, excellent service.

KAJETAN GROICHER  |  Overall Experience 
Rating:
5.0

excellent all around experience, highly recommend this location

Tabatha Lehman 
Rating:
5.0

Customer did not leave a comment.

Jody Summers 
Rating:
5.0

Gary was very helpful in helping us with items such as boxes with our move and accommodating our needs for storage space. I wish there were more businesses that had employees like Gary.

James Howell  |  Overall Experience 
Rating:
5.0

I was charged for something I never even used and denied a refund.

Mark Tabor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Pugh 
Rating:
5.0

Excellent customer service!

ASHLEY BREEDEN 
Rating:
5.0

No suggestions,

Diane Tabb 
Rating:
5.0

Working with Greg has been one of the best customer experiences I can recall in many years, both in leasing a unit and leasing from UHaul. Hats off to Greg.

David Plasterer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH BRIDGES 
Rating:
5.0

Customer did not leave a comment.

Daniel Russell 
Rating:
5.0

Customer did not leave a comment.

SUSAN FREDRICKSON 
Rating:
5.0

This was the easiest most pleasant storage experience we have had. Will definitely use them again!

Molly McCrory  |  Overall Experience 
Rating:
5.0

on-site manager is always helpful and friendly. we have recommended to our family and friends.

Richard Gulyas 
Rating:
5.0

Excellent Customer Service.

Stuart Bogue 
Rating:
5.0

Renting the space at A1 was a very pleasant experience. It was clean, secure, and the staff was very friendly. I highly recommend it!

Mary Diaz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES AUDIE 
Rating:
5.0

Great customer service

WILLIAM MASON 
Rating:
4.0

Customer did not leave a comment.

Rory Reed 
Rating:
5.0

our original pickup location was Governors Dr in Huntsville,AL. we reserved a 20' truck and an appliance dolly. i was advised by a former customer to double check that a dolly was available on my pick up day. they were told there was not one for them. so , i went to the location 18 hours before my scheduled pick up, to ask face to face about my dolly reservation. i was told i did not even have a truck reservation at that location. they didn't even look at my email confirmation. my pick up had been changed, although i was not informed. i went to Brownsboro to confirm yet again. Greg, facility manager there, told me there was not even a guarantee that the truck i was supposed to pick up would even be there the next morning. and in fact it was never returned. in the meantime we made a separate reservation over the phone for another truck and dolly, with assurance it would be at said location the next morning. low and behold, no reservation was found for us at that location , we were sent to University Place to pick it up ,and yet again there was not truck for us. in the meantime again, Greg at Brownsboro was holding a 15' truck that we were finally able to secure, 6 hours late. Don't think UHaul will by first choice again

russ martin 
Rating:
5.0

Greg made us feel like we were his only customers. He went above and beyond on more than one occasion, from checking to ensure we secured our unit properly, to providing us with every discount we were eligible to receive. A great experience, all around.

Patrick Dowd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kari Cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stuart BURMAN 
Rating:
5.0

I truly hated having to give up our unit at this storage facility, was only because we ended up needing a larger unit that they did not have. "Greg", who manages this facility went above and beyond supporting us during our short time using this facility.

Ernest Godsey  |  Overall Experience 
Rating:
5.0

While the location I ended up using was excellent, my overall U-haul experience was among the worst of any I've had in many years. Supposedly because of an equipment issue (as per U-haul scheduler) my pickup location was changed the night before my move adding miles and effort. When I arrived at the new pickup location, the office was locked and the assigned truck had a keyed lock. I called a scheduler who was helpful and ended up sending me to my originally requested pickup location.

Ernest Godsey 
Rating:
5.0

Customer did not leave a comment.

ELLIOTT MOYER 
Rating:
4.0

The dolly I reserved was unavailable once I got there.

LINDA WYKE 
Rating:
4.0

Had problems with the after hours return

David Hamilton 
Rating:
5.0

Customer did not leave a comment.

diane cunningham 
Rating:
5.0

Outstanding service. The staff went out of their way to insure I was taken care of.

Robert Davis 
Rating:
5.0

Rep was very impressive. Super quick, helpful, professional. Took time to hook everything up for me and give tips/answer questions. I have a large family and the trailer was necessary to haul all our stuff for a week at the beach. His help removed what could have been a stressor item and made the trip more enjoyable. Grateful and encouraged by outstanding customer service. I'll make it a point to return to this location!

JOSHUA SCHREIBER 
Rating:
5.0

Customer did not leave a comment.

MATTHEW GILBERT 
Rating:
5.0

Greg is a wonderfully friendly and helpful manager. He made our whole experience flawless with his attentiveness and responsiveness to our needs, sometimes before we even communicate with him! Well managed facility.

JASON FAUTH  |  Overall Experience 
Rating:
5.0

Excellent service at this location!

Robert Cook 
Rating:
5.0

The person I worked with was very cheerful, helpful and professional.

WILLIAM VICKERS 
Rating:
5.0

Customer did not leave a comment.

Edwin Juleus  |  Overall Experience 
Rating:
5.0

I did not receive receipt. Please email

THOMAS LOCKE 
Rating:
5.0

Customer did not leave a comment.

Andrew Faro 
Rating:
5.0

Great service and they knew I was expected from Florida.

Mark Didier 
Rating:
5.0

High marks to Greg. Courteous, cheerful and helpful.

David Zimmerman 
Rating:
5.0

Best UHaul experience we’ve had in over 30 years of occasional rentals. This is the first time we’ve used this location and will definitely return.

JOHN DAVIS 
Rating:
5.0

Greg and the whole staff are awesome!

JASON FAUTH 
Rating:
5.0

Customer did not leave a comment.

derrick bursler 
Rating:
5.0

“Awesome” customer service. The gentleman was “super” helpful & pleasant. Thank You Sir

Breedlinn Breedlove 
Rating:
5.0

Greg made it so easy for us to understand the self check in process, and the equipment was well taken care of.

Brandon Alderton 
Rating:
5.0

Greg is a great manager and very helpful and friendly.

CHRISTOPHER CHAPMAN 
Rating:
5.0

Great facility. Clean and well maintained. Also, the access road layout is great. The manager, Greg Smith, was extremely easy to work with. As informative and helpful as I believe is physically possible. Will rent again in the future and will recommend this facility to everyone I know that is in the market.

will smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toney Heathington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wagner Souza Ribeiro 
Rating:
5.0

Customer did not leave a comment.

Patrick Lawler  |  Overall Experience 
Rating:
5.0

A-1 Secure Storage is the best storage facility I have ever used. Professional and friendly staff, secure, and super clean. Highly recommend.

Samuel Winkler  |  Overall Experience 
Rating:
5.0

Great service! The sales rep is very nice and helpful. He always helps me very much.

CHRISTOPHER CHAPMAN 
Rating:
5.0

Very friendly and helpful.

Sarah Shirley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitney Dennis  |  Overall Experience 
Rating:
5.0

Greg, the manager is always thorough and professional.

Kenneth Fernandez 
Rating:
5.0

Don't change a thing. Not broken. Nothing to fix.

Robert Bowling 
Rating:
5.0

Great customer service! Should the need ever arise again, I will be using A-1!

Shaun Murie  |  Overall Experience 
Rating:
5.0

Met my needs office super helpful.

Peter Anderson  |  Overall Experience 
Rating:
5.0

The BEST customer service!!!! Very helpful and knowledgeable. I highly recommend this facility.

DEE THOMAS  |  Reservation 
Rating:
5.0

Great service

Samantha Sharp  |  Reservation 
Rating:
5.0

Best storage I have EVER used and I have moved at least 20 times in my life. The staff there were terrific.. They were professional, courteous, friendly, and very knowledgeable .

Michael Brown  |  Overall Experience 
Rating:
5.0

Due to unforeseeable circumstances, I had to cancel the reservation. I spoke with the facility and they were nice and understanding.

sandra thomas  |  Reservation 
Rating:
3.0

This wasn`t the location we expected.

Privacy Request  |  First Impressions 
Rating:
4.0

Good service, thorough explanation of facilitiea

Privacy Request  |  First Impressions 
Rating:
4.0

The storage unit was clean and ready to use as expected. The driveway outside the unit was narrow and it made it difficult to angle the ramp from our Uhaul truck into the unit.

Privacy Request  |  First Impressions 
Rating:
5.0

Pleasant staff, clean facility. Perfect transaction in every way.

Privacy Request  |  First Impressions 
Rating:
4.0

Attendant was very helpful. Storage unit is about as expected and relatively clean. Access is easy.

Privacy Request  |  First Impressions 
Rating:
4.0

Service was good.

Privacy Request  |  First Impressions 
Rating:
4.0

Good location, and good availability

Privacy Request  |  First Impressions 
Rating:
4.0

My experience with your company has been a great one so far. Especially the gentleman who helped us at the location, named Shorty. He was very helpful and very polite.

Privacy Request  |  First Impressions 
Rating:
3.0

Easy to come in and set up a unit. Easy access to unit.

Privacy Request  |  First Impressions 
Rating:
1.0

After making the reservation I was called the next day by the facility and told there was no space available.. Went to advantage self storage and was taken care of.

Privacy Request  |  First Impressions 
Rating:
5.0

Everything went fine. Great service. thanks

Privacy Request  |  First Impressions 
Rating:
5.0

The gentlemen who run this facility are very polite, pleasant, and enjoyable to work with. They are the only facility out of 5 or more near my house that I will do business with.

Privacy Request  |  First Impressions 
Rating:
5.0

Friendly and quick service. No waiting very easy transaction.

Privacy Request  |  First Impressions 
Rating:
3.0

I simply went with a different storage place that was closer to my location.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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