Customer Reviews for A1 Mini Storage
(U-Haul Neighborhood Dealer)

237 reviews

414 Hwy 16 N   Taylorsville, NC 28681

(828) 635-7244

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: 9 am–12 pm
  • Thur-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 7/9/2024: Closed
  • 7/10/2024: Closed

Services at this Location:

Contact Us

(828) 635-7244

414 Hwy 16 N
Taylorsville, NC 28681

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: 9 am–12 pm
  • Thur-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 7/9/2024: Closed
  • 7/10/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Carlos Mata 
Rating:
5.0

Thanks so much. Best customer service ever. Larry

Larry Tester 
Rating:
5.0

Customer did not leave a comment.

tasha sweet 
Rating:
5.0

Friendly and knowledgeable staff

Vincent Salvator 
Rating:
5.0

Location was well organized and all aspects of rental was fantastic!

Jason Newhouse 
Rating:
5.0

Customer did not leave a comment.

Paula Price 
Rating:
5.0

Customer did not leave a comment.

Robert Bragg 
Rating:
4.0

Customer did not leave a comment.

DAVID LINKOUS 
Rating:
5.0

We were very satisfied with the experience. No complaints

Hall Roberts 
Rating:
5.0

Everything went well.

Billy Harris 
Rating:
5.0

Lady worked with us to find best price for us! It was cheaper to bring it back.

john hutchinson 
Rating:
5.0

Customer did not leave a comment.

DeChanne Grinton 
Rating:
5.0

Customer did not leave a comment.

Roger Miller 
Rating:
3.0

Customer did not leave a comment.

Robert Bowen 
Rating:
5.0

Very helpful. Quick in and out.

Gregory Griffin 
Rating:
5.0

Debbie very friendly. We left shoes in the truck and she called to tell us. Would definitely rent from her again.

Freddie Jackson 
Rating:
3.0

Debbie was very friendly and helpfull. I have rented from her before and will rent from her again the next time I need Uhaul.

Mark Treadway 
Rating:
5.0

Customer did not leave a comment.

Sandra Satterfaeld 
Rating:
3.0

At this location, the driveway is sketchy, the truck had an add oil light, which I reported to the nice lady at the office.

Tonna Porter 
Rating:
5.0

Staff very knowledgeable and helpful.

LARRY BUMGARNER 
Rating:
4.0

Lady went out to check truck and was very nice. She said the truck was clean and fuel was correct. She went over our receipt and explained it all to us.

rita mitchell 
Rating:
5.0

Customer did not leave a comment.

RANDY BOST 
Rating:
5.0

Friendly staff, great location.

Rebecca Widener 
Rating:
5.0

Customer did not leave a comment.

Joshua Mitchell 
Rating:
5.0

Very kind and professional! Answered all my questions. Very convenient location.

Ted Clayton 
Rating:
1.0

No lighting in the lot very dark .

norman Findley 
Rating:
5.0

Nice truck. Location kept in contact with me til I returned. Great.

Lorie Wright 
Rating:
4.0

I asked for a dolly and was charged the $7 but they were not in the truck.

Logan White 
Rating:
5.0

They were closed, but the facility was well maintained.

keith davis 
Rating:
5.0

The people here are wonderful. Location is straight down a hill so getting in with a trailer and a truck is difficult. They might be able to do some grading or black top to help the situation. So close to my house very convenient

Frank Smeeks 
Rating:
5.0

Customer did not leave a comment.

Barry Allen 
Rating:
5.0

Very polite.

Veronica Sherrill 
Rating:
5.0

Customer did not leave a comment.

Stone Smith 
Rating:
5.0

Staff person there was quick to help us and finish the paperwork. she was very friendly.

JOANNE WHITEHOUSE 
Rating:
5.0

Good equipment. Fast in and out.

robert schurr 
Rating:
1.0

No assistance from employee, we had to install the equipment ourselves (me being 65). The only thing she did was take a photo of how the chains were hooked up. Very poor!!!!

RICHARD FREEDMAN 
Rating:
5.0

Customer did not leave a comment.

james wessollek 
Rating:
5.0

Able to turn in any time . Always pleasant staff

Frank Smeeks 
Rating:
5.0

Took good care of me when I had an emergency. Thanks.

Palmer Clanton 
Rating:
5.0

Quick and friendly service...great job.

Darrell Adkins 
Rating:
3.0

Customer did not leave a comment.

Kristina Spainhour 
Rating:
5.0

Got us in and out quickly.

WInston Dodson 
Rating:
4.0

Customer did not leave a comment.

John White 
Rating:
2.0

The customer service has been amazing with everyone we have spoken to on the phone. The Lenoir, Boone and Taylorsville staff have been great on the phone. Considering we called well in advance for a truck to be in Boone NC, we hoped it would be there. It worked out but inconvenient considering we had help around the state helping us and going out of the way through the mountains was a little frustrating. However, it all worked out. Your staff are fantastic and professional.

Anna Wall 
Rating:
5.0

Customer did not leave a comment.

Barry Pybas 
Rating:
5.0

The customer service was excellent. Very nice and friendly. Was very knowledgeable about the equipment and was very helpful.

David Gourley 
Rating:
5.0

I dropped at the same location as I picked up.

David Gourley 
Rating:
5.0

Customer did not leave a comment.

Paige McCall 
Rating:
5.0

I had scheduled a car hauling trailer, for Wednesday morning, on the 23rd, of March 2022. We were to have severe storms that day and went in a day earlier and asked to see if we could use it on Tuesday instead. She was very understanding and said that would fine. The computers were acting up that day and she was very apologetic, for taking so long when the reality was my son and I would have waited as long as needed, for allowing us to get trailer earlier. I would highly recommend to anyone.

Paul Bucknum 
Rating:
5.0

friendly and helpful staff.

Theodore Clippinger 
Rating:
5.0

Customer did not leave a comment.

PAT DANIELS 
Rating:
4.0

Customer did not leave a comment.

Jeff Howell 
Rating:
5.0

Customer did not leave a comment.

Daniel Cobb 
Rating:
5.0

Marker lights need fixing

Kim Hullfish 
Rating:
5.0

Easy to find and leave equipment.

DAVID ROOT 
Rating:
3.0

My reserved truck was not at the reservation location. I had to drive well over and hour to get the truck which caused scheduling issues with extra help reservation. Non of this was the fault of the location I picked up at. Person was great.

Karen Ruzycky 
Rating:
5.0

Customer did not leave a comment.

KEVIN PAYNE 
Rating:
5.0

In and out in 10 minutes.

JAMES BAKER 
Rating:
5.0

Customer did not leave a comment.

ALLAN HODGES 
Rating:
5.0

Customer did not leave a comment.

Daniel Dechellis 
Rating:
3.0

Limited supply of trailers and trucks for rent, but at least they had what I needed.

JEREMY BROWN 
Rating:
2.0

This has been one of the worse moving experiences in my life I will never we use Uhaul again. After purchasing all the boxes and moving supplies I regret sending a dime with this company. You all sent me way out in the middle of nowhere to pick up a truck I had to call about the mileage cause my mileage to get the truck was all I was allotted. Then had me paying for movers who don’t come to my area. Then I returned the truck and was harassed about not returning the truck!

CARREE MADDOX 
Rating:
3.0

Customer did not leave a comment.

BRENDA AMMERMAN 
Rating:
3.0

Customer did not leave a comment.

michael Beaupre 
Rating:
5.0

Teach other locations to be as courtis as this store

Robert Hampton 
Rating:
5.0

The owner made for the most pleasant experience. Very helpful after finding myself in a stressful last minute situation. Excellent customer service.

DEDRIC ROBINSON 
Rating:
5.0

Customer did not leave a comment.

Michael Miller 
Rating:
5.0

When using the phone app it’s not user friendly. I work in IT. It could be user friendly.

Rikki Terrell 
Rating:
3.0

The truck I rented took 2 people to lift the roll up to be able to get access to the inside to load it. Each time this happened. Tried to switch trucks at a local store but they didn’t have a replacement. I am 62 yrs old and am feeling the pain from having to force the rear door open at each stop.

Judy Jordan 
Rating:
5.0

Great to deal with. Quick in and out.

Brittany Watson 
Rating:
5.0

Truck was clean and ready to go. Checked out quickly by friendly office person.

KAREN HUBBARD 
Rating:
3.0

I had a to do a self check-in Wich I was not familiar with. They said on their recording they would be open during certain hours, that was not true. The entrance to the facility was bad, deep holes very hard on equipment and my my vehicle.

Ralph Sothoron 
Rating:
5.0

You really need a way to help customers mount the trailers. Maybe a robotic jack that the staff can use to move the trailers ........ This isn't a problem with this location it's with every uhaul place.

Bryant Mumpower 
Rating:
5.0

Alto I will never rent from U-Haul again after the experience I've had with my 1st time. My son rented a truck just 2 months ago a size bigger from Taylorsville A1 Mini Storage & moved to Shelby from the location we loaded & moved back to Taylorsville NC & the rental wasnt but like $125.00, less than what I paid for what I got, a small truck. Make it easier for customers to rent & after hour locations better to serve custmors.

BRENDA CARPENTER 
Rating:
5.0

Thanks.

jacob fink 
Rating:
5.0

Customer did not leave a comment.

Steven Peebles 
Rating:
4.0

No comment

Thomas Neuens 
Rating:
4.0

My issue is not with the location rather with UHaul. I needed a truck in Wilkesboro but the only INE available was in Taylorsville, 20 miles away. So I was charged an additional $40.00 because you did not have a truck in town. Will seriously rethink renting from you again.

Steven Hooge 
Rating:
5.0

Rental went smoothly. Professional manager.

Barbata Sherrill 
Rating:
5.0

Customer did not leave a comment.

STANLEY EWART 
Rating:
1.0

See above note. Absolutely will never go back there. Terrible drop off spot. Took an hour, should've taken 10 minutes. Wife of owner had no clue and said " women unhitch ( pick up this 6x12 trailer) all the time. I want to see it!!! Horrible. No business renting uhauls.

Sarah Rouse 
Rating:
3.0

Customer did not leave a comment.

PATRICK PFLEDERER 
Rating:
5.0

Very good and was very pleased with the pickup it was fast and very affordable

Timmy Roberts 
Rating:
5.0

Great service!

Sharon Adkins 
Rating:
5.0

Customer did not leave a comment.

SEAN vARDELL 
Rating:
5.0

Customer did not leave a comment.

AMY HELTON 
Rating:
5.0

They had sanitized the equipment before I rented it. Felt much safer.

Kevin Goodall 
Rating:
5.0

Customer did not leave a comment.

ED LAPRELL 
Rating:
5.0

All good.

DAVID WELSH 
Rating:
5.0

Great truck and checkout.

dave livingston 
Rating:
5.0

So happy! Cab was sanitized before we rented it. Great service!!!!

JAMES KNOKUE 
Rating:
5.0

Tow dolly worked well for our needs. Location helped with hookup.

COOPER DUVALL 
Rating:
5.0

Equipment was great.

Bill Russell 
Rating:
5.0

They made sure my equipment was at this location as promised.

Joshua Mitchell 
Rating:
1.0

I have used U-Haul a lot. I will have to say this was the worse move I have scheduled yet. I made the reservation 2 weeks in advance. The day before the move, I was contacted and told that the truck I had scheduled was not available for the pick up location I chose. I had to pick up the truck from a location 30 miles from where I had scheduled it. And since the truck size I scheduled wasn't available, I was put in the next size up truck which was a 20' truck which was way too much for what I needed. Then, the appliance dolly and hand truck wasn't available at the location I picked up the truck and I had to get that scheduled myself with the location I had originally wanted to pick up the truck. I ended up having to go to the other location anyway to pick up the hand trucks and boxes I had ordered on line. This caused a huge delay in the process. And also, I had scheduled it online to help speed up the pick up process but it took longer than any other pick up I have done. It was almost 45 minutes just to pick up the truck. And in addition, the size of the truck almost doubled my fuel costs for the trip. Overall, this was a horrible experience with U-Haul.

John Cope 
Rating:
4.0

Huge drop off driveway and should be lit up at turn in

ted adams 
Rating:
3.0

Review all contracts before signing, the person renting the trucks out should review the condition of said vehicle every time, and make sure gas levels match in the vehicle & on paperwork.

david thompson 
Rating:
5.0

Great to deal with.

ben weathers 
Rating:
5.0

Customer did not leave a comment.

stephanie high 
Rating:
5.0

Customer did not leave a comment.

Zach Hefner 
No reviews have been submitted for this location.

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