Customer Reviews for A Storage Depot
(U-Haul Neighborhood Dealer)

1,152 reviews

5 Coachman Dr   Elkton, MD 21921
(Pulaski Hwy/Rt 40)

(410) 398-3151

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–2 pm

Services at this Location:

Contact Us

(410) 398-3151

5 Coachman Dr
Elkton, MD 21921
(Pulaski Hwy/Rt 40)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

The movers we hired through u haul were really bad. Our furniture got damaged, dirty and broken. They did not wrap the furniture after we asked them repeatedly to do so. So our furniture gor damaged and dirty!!

Jayne R. 
Rating:
5.0

Quick easy pickup and drop off.

Chad C. 
Rating:
5.0

Customer did not leave a comment.

Cullen M. 
Rating:
5.0

Customer did not leave a comment.

Milton J. 
Rating:
5.0

Best Location in the area!

david S. 
Rating:
5.0

Good business

MIRABEL K. 
Rating:
5.0

Customer did not leave a comment.

Hamzat A. 
Rating:
5.0

Very friendly

Brad H W. 
Rating:
5.0

Nothing. Dave was helpful and I really like your new mobile experience.

Marc K. 
Rating:
5.0

Customer did not leave a comment.

Robin N. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

Keep up the good work .Perfect service.

Steven A. 
Rating:
3.0

The man working the counter is extremely rude. I rented a truck 2 months in a row and he was late getting there both times and he didn't even speak to me until he needed my drivers license.

Shelly R. 
Rating:
5.0

Customer did not leave a comment.

george H. 
Rating:
5.0

David is great! Excellent customer service! I would recommend this location to friends, family, and anyone wanting an excellent customer service experience. Thank you! David Stevens

david S. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
4.0

The man at the desk was very tone rude. I have honestly never rented a U-Haul b4 but needed one to get new furniture from the store to my home. He seemed like he did not like his job at all and was very “arrogant”. He told me that I would have to use the truck that just came from the shop and it has lights on on the dash that he said “don't worry about”. Then when he asked me about whether or not I wanted the insurance for $15 I said what is it for (bc again I have never rented a u haul b4) he told me that it was for something happened to the truck and I didn't have it I would b responsible but the sentence before was telling me there was already something wrong w the truck w lights on on the dash! So I just paid for the insurance so I didn't get stuck w something I didn't do! If I ever have a need for a u haul in the future, I certainly won't go back to this location!

Crystal M. 
Rating:
3.0

Have the equipment ordered. Have the equipment clean and ready

Frank R. 
Rating:
5.0

Very Professional staff

DAVID L. 
Rating:
4.0

Still waiting for email with final bill amount

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

kelly J. 
Rating:
5.0

I don't know because you were very kind and considerate when we rented. Thank you.

Elaine S. 
Rating:
5.0

Convenient location. Made moving go alot smoother then anticipated. Thank you.

Evelyn G. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Raymond T. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
4.0

Customer did not leave a comment.

Tony H. 
Rating:
5.0

Everything was great. The gentleman who helped was professional and courteous. Enjoyed working with him. He needs a raise.

Arlene E. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
1.0

The first person I dealt with was very kind and generous. When I advised him, the truck fuel was not what the paper reflected, he changed it on the paper but must have forgotten to add it to the system. When I returned the rich a day early, I refueled it to even more than what was expected, I was still charged $7.88 for gas. I called in and whilst trying to explain to the top, David, he yelled at me and HUNG UP ON ME. I was not rude nor argumentative but he was both of those things and very unprofessional for hanging up the phone. He yelled so lucky, I don't even know what he said. He did reimburse the money but the point of it was, it was not the way a Uhaul rep should represent your business. I called him back to let him know this, but he refused to answer the phone, I left him a voice message saying I'm reporting him and him telling and handing up the phone on me was not the way a customer should be treated. I will NEVER use them again. they are bad for Uhaul business.

Catherine R. 
Rating:
5.0

Customer did not leave a comment.

Dusty W. 
Rating:
5.0

Truck was beat needs replaced or alot of work. The people who we rented from were GREAT! Very nice and accommodating willing to help out and go out of there way to help you out. Unfortunately the truck that I got was the only one left so sometimes you have to take what you can get I rent a uhaul every week so I'm very confident in saying that the company is great. Do you guys offer coupons for people who rent as often as me? If so please send us them via email scottcooper889@gmail.com. thanks you

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Hayward M. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
3.0

Customer did not leave a comment.

Tony H. 
Rating:
5.0

Excellent customer service. Lance is such a nice person.

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

Bessiemae P. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Great staff

DAVID L. 
Rating:
3.0

the gentlemen was verry rude when pick up the guy I returned to was great

Steve L. 
Rating:
5.0

Great guys!

John D. 
Rating:
5.0

I was very pleased with the whole experience

Lisa M. 
Rating:
5.0

This location provides excellent customer service and the staff are great! I utilize a lot of rentals, and this location is definitely the best in the Delaware / Maryland area. Thank you A Storage Depot, you guys are the BEST! I will be back.

david S. 
Rating:
3.0

Manger on duty was very nice and polite. Inside of the truck cab needed to be cleaned. Someone spilled something on floor and seat... But would highly recommend this location. Great customer service.

Sandy D. 
Rating:
3.0

Customer did not leave a comment.

Juanita D. 
Rating:
5.0

Customer did not leave a comment.

Marianne B. 
Rating:
5.0

Excellent

Ranjay S. 
Rating:
5.0

Everything as smooth as far as the transaction. I enjoyed speaking with the gentleman who assisted me with the rental. He was very polite and funny. The equipment was very good and clean. I cannot recommend anything that needs improvement. I'd recommend this location to anyone looking for a rental

Ronald W. 
Rating:
2.0

Guy behind the counter had no customer service skills and acted like he hated his job.

CHRIS C. 
Rating:
3.0

Vehicle dated needed some refurbishing or replacement. However was more than adequete for the task intended. Very reasonable pricing.

James Z. 
Rating:
5.0

The uhaul app struggles with finding location. Made the pickup and dropoff very difficult. Not a good experience.

James T. 
Rating:
5.0

Have gps in trucks

Wanda G. 
Rating:
2.0

nothing

ROBERT L. 
Rating:
5.0

Everything went perfect!

Joseph V. 
Rating:
3.0

The locks at this location are VERY hard to open. Might be from the outside elements but I had to send a picture via email to a uhaul representative because it was just so hard to open. Also, Natasha, your representative was AMAZINGLY helpful. Very top notch!

Karla A. 
Rating:
4.0

Everything worked as expected. I had a good experience.

Brett A. 
Rating:
5.0

Customer did not leave a comment.

Felix R. 
Rating:
5.0

David is the best

DAVID L. 
Rating:
5.0

Great service and experience!

Destiny W. 
Rating:
5.0

Customer did not leave a comment.

ISTVAN M. 
Rating:
5.0

The U-Haul app is completely broken, I tried multiple times to use it to pick up and later return the truck, it failed over and over. I will NEVER choose the "Use the app" method again. Luckly for me, this location was staffed and able to help me.

Russell P. 
Rating:
4.0

Would be a first choice if I needed service again in the furture!

SHAWNTAI T. 
Rating:
4.0

Don't expect to get there at 9:00 am and have a quick exit. I had to wait for the representative to open up the gate, office lights, computer to warm up etc. He should start a half hour earlier or have customers come a half hour later. Other than that he was courteous and efficient. He was clear with instructions for departure and return.

BRUCE S. 
Rating:
4.0

Customer did not leave a comment.

Britney W. 
Rating:
4.0

Clean the driver cabin, it was dirty and sticky more than normal. Steering/alignment wasn't good.

Andreas K. 
Rating:
4.0

Cruise control. Especially for people who drive cars, a moving van is very different from what they are used to. A USB adapter. No one has cigarette lighter adapters anymore, so there is no way to charge the phone (aka the thing we use for directions).

James D. 
Rating:
2.0

Rude

Jared K. 
Rating:
4.0

I ordered a furniture dolly and there was not one in the truck. Unfortunately, I did virtual check in and there was no way to get one. Additionally, there was dog hair everywhere inside the cab.

John S. 
Rating:
5.0

Customer did not leave a comment.

Gernot J. 
Rating:
5.0

Customer did not leave a comment.

Morris D. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

v Good

Ranjay S. 
Rating:
5.0

Website for after hours pickup and return is a nightmare

Jerry R. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Teresa L. 
Rating:
5.0

It was a great help, thank you.

Kevin R. 
Rating:
5.0

Facility was not open, so if you go when they aren' t open make sure you have your contract with you as you have to check out virtually and leave a copy of it.

Heather M. 
Rating:
5.0

Do the service contract upon RETURN! Let us know how much when we return vechicle during operational hours

Robert R. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
3.0

You changed locations on me 19 hours before pick up Huge inconvenience. I ‘lost' 1 hour and 10 minutes due to you falling down. Very disappointing

chris C. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

Easy Process

John S. 
Rating:
5.0

We always get Great customer service at this location.

Nancy C. 
Rating:
3.0

Employee was very rude! Pick up for a 10 ft truck was at 9 a.m. we arrived on time but the employee apparently was just opening. My son greeted him with a pleasant “good morning!” The employee was immediately rude, threw his hand up and stated not now! Seriously??? My son was so taken aback that he was apologizing! This employee didn't acknowledge me (the customer) at all just walked past me mumbling. We were outside standing in the parking lot at the time. I proceeded to ask this employee if we should follow him into the office, his response was “if you want to”. I will never rent from this location again.

renee J. 
Rating:
3.0

Used mobile return. Facility was closed.

Yvette R. 
Rating:
4.0

Location was easy and accessible and front desk was nice. The only issue I had was the inside of the truck. Literally smelled liked an ash tray .

Corey R. 
Rating:
3.0

Easy drop off.

Kayla H. 
Rating:
5.0

New truck, right place at right time. Checkout smooth

Lee B. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
3.0

Customer did not leave a comment.

Curtis Y. 
Rating:
5.0

Customer did not leave a comment.

Janet Y. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
4.0

When you ask about cleanest the the mats and the inside was not clean it was ok The bed of the truck someone used Sawdust, Other than that the truck ran fine. Great on gas.

SHEILA B. 
Rating:
5.0

Every aspect of the rental process went smoothly. Staff was very helpful and courteous

Marcella H. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

daneil D. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
No reviews have been submitted for this location.

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