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Sakina D
Customer Reviews for A Storage Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just need more vehicles.
Miguel RReservations location was changed without my knowledge making it a further distance I had to travel to pick up a truck, when I called and spoke with U-Haul rep they apologize for the inconvenience, put cost per mileage lower than quote however it wasn’t never honor. When I called back to U-Haul about this the rep stated that it wasn’t in the notes however it was a recorded line, they can go back to it and I informed her please do because you will hear her stated it. Haven’t heard back regarding the case that was created regarding this.
Frederick LNothing! Keep up the good work? Everything was efficient and made a move a 100 times easier!
Constance CJust need to see my total at end of trip.
Frank TRyan was the best!
Lavona Tsad excuse for a business fill gas back to where was supposed to be even had receipt for gas but loser too busy to look over truck tells me get to it when he gets to it he will email me copy receipt than they try charge me $60 for fuel. Talks all shit on phone threatening me but when I go up there in person he scared calls cops. will see these losers in court. Uhual locations dime a dozen I would go elsewhere
James MHe charged me for extra day but I was allowed to have the vehicle for two days. I was there at 9 am to drop vehicle off. On my receipt he put a different time.
Carleen RTruck smelled like last customer had cats. Truck did not smell good at all.
Shaitan BGreat friendly service! Keep up the good work and the guy at the counter needs a raise and a big Christmas bonus!
DANIEL KMobile check out App did not work! Thank goodness the location was open and after waiting around for a half an hour, I was able to pick up the truck that had 134k miles on it and drove like it!
Brian SVery friendly service. Knowledgeable and fast. Will definitely use again.
Frank IEasy pick up and drop off. Very professional. Equipment was ready, clean, and well maintained.
Holly KEverything was great
Deborah MNothing at all ,friendly service and a convenient location with safe secure parking for your vehicle during your rental,all good stuff
daniel sNil
Earl WEnsure gas tanks are full! I picked up truck with 1/4 of a tank and overfilled on return because it’s hard to engage how much you are going to use on a long trip so I had to make a stop for gas prior to leaving causing additional time and costing me $50 extra in gas with no incentive back from Uhual! All trucks should be picked up FULL! very disappointed in this.
ANGEL HThey were great on time very well spoken and everything was complete.
Rickey JN/a
Joseph CThe gentleman that helped us, sorry can’t remember his name, was very helpful and polite. The only suggestion I would make is to make the return process a little clearer, my husband dropped the keys before I knew we were supposed to take a picture of the odometer, and to explain all the taxes that are going to be tacked on at the end. Other than that thanks for the use of the truck.
Arthur LWe rent a van each time we have to take/pick up our daughter from college in Philly. The workers at this location are always super nice and courteous and the rental process is always seamless.
Michelle JThis was the first experience for me with uhaul. It was a very good experience. Easier than expected and it Went better than I expected. The service was immaculate. I can’t think of anyone doing any better.
Dorothy SWe always rent a truck on this location whenever we need one. Overall, we are always satisfied with the services. We highly recommend this location to anyone who wants to rent a truck for moving.
Beverly RThe U-Haul worked out beautiful. I had used the link offered to hire movers to help load the truck. They showed up an hour and a half late. I had my neighbors help me. Thank goodness.
Cheryl SThe drop off location was close to my destination and it's personnel were helpfullly flexible.
John FThe young man was professional and experienced. Keep up the great work you have been doing. I will definitely recommend this to my friends and coworkers! Thank you for making my journey so easy. I greatly appreciate it!
Adinew SI was over charged and had an issue while picking up they didn't give me a code to pick up the keys spent almost an hr of my 4hr time trying to pick up. The van also had a half a tank of gas in it to which I couldn't check without the key. I was over charged by at least $40-50
Patricia BGuys at location are glad to help, they listen what you need. Everything clean and organized. 🏆🏆🏆🏆🏆 Joaquin
Joaquin BStaff very helpful and courteous! We definitely will use them, again.
Richard PThe truck I rented broke down.
William RThe U Haul rep Ryan was extremely professional polite and helpful.
ALAN GGreat service, and best of all they explained the meaning of the numbers underneath the fuel gage so I could top off the exact amount 👍
SIMON MHad an excellent experience with no issues! Will always use this place in the future!
Heather MThere is nothing else you can do to improve. Renting from this uhaul was a wonderful experience. Everything was perfect. The main reason for it was Justin. He is a true professional. Thorough and courteous. And the truck was new and clean. Couldn’t ask for better.
Charles WYou need to improve the mobile pickup - I will not use UHAUL ever again. It was a horrible experience trying to pick up the van. Absolutely horrible. Your customer service reps were very nice but the experience is awful.
Margaret PI arrived after hours and had problems on my phone to drop off the truck so I left the keys in the drop box and call that morning and they said no problem they will take care of everything
John MJustin was very polite, knowledgeable, and most importantly professional. He offered items he thought I might need for my move. He was pure perfection and I would definitely direct my friends and family to this U-Haul location. Thank you, Jacqueline Clark
Jacquelyn CGreat
Ruby ANothing, Justin was Attentive and Knowledgeable of the products for my needs. A very Pleasant Experience . Thank You.. Jerry..
Jerry CRyan was phenomenal!!! He explained everything throughly and was efficient.
Audrey OFriendly and pleasant customer service.
Carolyn BDropped off truck after hours, so no real interaction with location building or personnel.
Christopher S