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Natalie D
Customer Reviews for A Ship N Box Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
N/A Small business but friendly people and service.
Danny RImprove signage
FRANK SThe woman that helped me was very friendly and helped me get a van last minute. Thank you
Christopher DThis place is a small business located in a small strip center,, so it’s not an actual U-Haul store. I first parked the rental truck in the lot, but when I went in to drop off the key, the lady kindly asked if I can move the truck and park it on the side street. It was no biggie, since there was plenty of street parking.
Marc DThe gas was on empty. I was scared to drive without immediately finding a gas station. Otherwise it was great.
ROSS FThe van was pretty dirty and looks like it hasn’t been washed in a long time. Phone service was bad and Uhaul app took forever to load, would be nice if the location shared their wifi password sp people can use the app. Pickup of the uhaul van required additional verification without warning and asked me for a lease agreement and a bunch of other documents i didnt have. I was stuck waiting outside in the hot sun after already being dropped off and I had to call the regional manager of uhaul to get it sorted it. It took me nearly 45 minutes.
Robert SMake it easier to check out. It has to all be done on your phone and it took almost an hour with a couple of phone calls with the person at the counter and the manager. If I didn’t have my daughter who is very tech savvy, I would most likely still be there
Adyn WThe application for rental was so difficult and had nothing but issues restarting over and over.
Salman JThe U-Haul app is horrible. It put me through pieces and pieces and pieces over and over again and wouldn’t get it right the location was great but U-Haul sucks.
David VKeep up the great work. Easy in and out. Truck served its purpose. Great customer service and PERFECT location.
Carol GGreat service
Theresa CGreat staff!
CLARKS Cgreat staff, very helpful, professional, courteous and most importantly: consistent. We wouldn't go anywhere else.
CLARK CCame in for a 20.00 1 day rental and with all the confusion and back and fourth with with cell phone applications would up paying 80.00 for 1 day and all the added nonsense attached to this rental.
Minerva RGreat staff!!!!!!
CLARKS CVery little U-Haul signage. Small store in small mall. Didn’t have requested moving pads or hand truck - but it worked out. Store employee was helpful and well-informed.
Richard GThe gentleman that help me was very nice, helpful and friendly. He made sure I was taken care of in a timely manner and let me know what my options were when returning the uhaul. I would absolutely go again and refer friends and family. It was a pleasure.
Amina MEasy and fast
Grant GEasy pickup. But returning a large truck in a tiny parking lot was very difficult. It would be impossible if the lot was full. The directions were also confusing for anyone who doesn’t do this often.
Joey MGreat truck, and really great rental guy. Fast and super friendly.
Al DEverything is good
Esteban CBird shit covering the side-view mirror. No Bluetooth in the car or interior lights which made it difficult to see at night.
Oriel SBest of the best when it comes to customer service. Will be back again to this location in the future.
RENE Mgreat staff
CLARKS CThanks for the most Amazing and Professional Service.
Elaine CThe staffs were not willing to help. There were trashes in the car. The car was smell and the smell stay on my furniture and clothes for couple of days
Kung YExtremely accommodating and professional!
Martin SStaff was very rude and not friendly nor helpful with the rental process. Made entire process for difficult and complicated. The truck was not up to cleaning standards. The truck was filthy. There were cigarettes left in the truck from a previous family. The truck smelled like smoke and there were cigarette ashes everywhere.
Javonte RNothing
ross tfor mobil drop off this location have only 3 parking spot , on one spot your u haul truck parked very wrong , on 2nd spot there was parked someone s personal car , there was only one ☝️ parking spot in the middle of those , there was no street parking so i parked very hard in the middle . make sure no one else park in your spot ( personal car). only this parking issue everything else was superb . thank you so much!!
navneet mEasy to pick up and easy drop off after hours
Rosaura OGet a gas cap on the truck
Mitchell KInspect the equipment with your customer and have the gas tank full, also have it cleaned. Everything else cool.
FELIPE Ralways very helpful.
JOHN PThe people at this location are really helpful and very efficient. I highly recommend taking your business here
Rio RGreat service, great UHaul vendor!
CLARKS CNone
edward bWas charged and accused of damaging vehicle when the damage was not caused by me.
Lance GGreat customer service at this location.
ELIZABETH FGreat service. Great staff.
CLARKS CThe best location for all services offered! Great staff!!!!
CLARKS CThe uhaul had empty cigarette carton in it, half eaten food, ashes from the cigarettes all over . Smelled like cigarettes. It was left so dirty . The location takes you a mile away on gps. We tried Apple Maps google maps and Waze. All of them sent us to a location a mile away. The service for T-Mobile is terrible there so it was hard to do the mobile checkin. It reset twice plus there were dents and scratches larger than 6 inches that weren’t marked. To get the key from the lockbox the lock stuck and you had to pull really hard. I’ve had some amazing uhaul experiences. And most of the time it’s great. But this was by far the worst,
Erin GShip N Box Depot is superb. They remember us, try their best to help and get what we need when we need it. Just great guys!
CLARKS CMike was great. He answered all of my questions and was patient with my inexperience. Thank you for the great customer service.
TaniaLomeli LExcellent service.
William CVery helpful and good service.
WILLIAM CVery helpful at this location.
William CThe fellow working there has helped me pick up my rental a few times. He is always pleasant, competent, efficient, clear, reliable. Very pleasant to deal with. Thank you.
EDWARD LThe problem was not with the location, but with U-Haul. My rental pickup was 9am, however the location is listed as not opening until 10am. (That’s a problem) second online check in assumed to save time? Did nothing but waste time getting me approved? After several minutes I was told I was not approved? My driving record is spotless and my credit is good!!! This was a major inconvenience!!!! The gentleman at the location completed the rental process with no issues!!! When returning the van the location was closed , not a problem per say…After scrolling through the menu on the dash for several minutes I could not locate the tachometer for the mileage nor complete my return online- So I locked up the van and left…. And lastly. Is it to much to expect a vehicle upon renting to have a full tank of gas? Topping off to 3 1/4 or anything besides full is a complete pain!! It also is a major inconvenience when immediately after picking up a rental the need to put gas in it and then again upon returning fueling again! I think the tanks should be full when picking up and full when returned!
MICHAEL BLong lines / waiting time to Pickup. Cannot drop-off at Sunday or off hours
ALEXANDER Rgreat location, great customer service
CLARKS CGreat staff, great service.
CLARKS CBest customer service I’ve received at a Uhaul location
VERONICA GThe lock box is too high for short people. There wasn’t any equipment in the van and no one at the location to help. Major thumbs down.
Jocelyn CShip N Box Depot are just the best!!!!
CLARKS CWhen I returned the vehicle, the mobile app did not work. I tried to contact U-Haul for support, but gave up after waiting on hold for more than an hour.
Michael BMike was good
CHRISTINE CThe self check back in was one of the worst times I ever had in my life. Yes its true that when it comes to tech stuff I have the IQ of a radish. Keeping that in mind to return a truck it shouldn't take 47min and such back pain and frustration.
RICHARD F