Customer Reviews for A American Self Storage
(U-Haul Neighborhood Dealer)

1,612 reviews

9951 Royal Ln   Dallas, TX 75231
(@ Audelia Rd)

(214) 348-7450

Office Hours

  • Monday - Friday:
    8:30 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday:
    8:30 am - 12:30 pm / 1:30 pm - 12:30 pm
  • Sunday:
    9 am–12 pm

Services at this Location:

Contact Us

(214) 348-7450

9951 Royal Ln
Dallas, TX 75231
(@ Audelia Rd)

Services at this Location:

Office Hours

  • Monday - Friday:
    8:30 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday:
    8:30 am - 12:30 pm / 1:30 pm - 12:30 pm
  • Sunday:
    9 am–12 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Our service rep, Taj, went above and beyond to get us outfitted. We received excellent service and are going to use this location more often for our needs.

MICHAEL CALABRO 
Rating:
4.0

Customer did not leave a comment.

Alexander Willis 
Rating:
4.0

Customer did not leave a comment.

Todd Cepica 
Rating:
4.0

The u haul sometimes needs enough parking lot for your customers who came for u haul service, that will create a convenience for them to be able to do business with this company(u haul) as this will attract more customers and efficiency.

olujide ojebode 
Rating:
5.0

Customer did not leave a comment.

Ivy Tharp 
Rating:
5.0

Customer did not leave a comment.

JONATHAN PARKER 
Rating:
1.0

I showed up with the truck 20 minutes before the posted closing time on Saturday, and the door was locked. I did the 24-hour online drop-off at the location. Someone at the office called me on Sunday afternoon because the truck was not delivered in their system (left in front of the building in one of two parking spots out front). I did not leave a message; when I called back, they said they saw the truck not checked back in and then found the key afterward (this was a total of 10 minutes after the call and supposedly 2.5 hours after their opening time on Sunday, call at 11:35 am, supposed to open at 9 am).

Nicole Blanche 
Rating:
5.0

Customer did not leave a comment.

maurice fisher 
Rating:
2.0

I was given a vehicle with a faulty rear view mirror that would rotate when I hit bumps and no cruise control for a 3 state move.

johnathan ward 
Rating:
5.0

The guy was good thoroughly explained everything.

Alice Johnson 
Rating:
5.0

NA

Zabeehullah Ishaqzai 
Rating:
5.0

Customer did not leave a comment.

Angela Miller 
Rating:
5.0

Customer did not leave a comment.

jeremy cemons 
Rating:
1.0

Customer did not leave a comment.

john mckenzie 
Rating:
5.0

The lady at this location was cool af. She was understanding and very helpful!

DONISHA Humphrey Williams 
Rating:
5.0

One of the best services i ever got

OMOTAYO ADEYANJU 
Rating:
5.0

Very friendly staff!

cotton mendenhall 
Rating:
5.0

Customer did not leave a comment.

Merridonna Dacres Perez 
Rating:
5.0

Customer did not leave a comment.

mike brown 
Rating:
5.0

Continue as you are

Abraham Tekle 
Rating:
1.0

They over charged me

Jaquella Loyd 
Rating:
5.0

I have always received excellent customer service at American Self-Storage, it's my favorite location and I highly recommend this location. Neil A

Neil Asemokai 
Rating:
5.0

Very attentive. Very helpful. No shady business. Helped me with fixing a fuse for the tail light.

Daniel Rodriguez 
Rating:
4.0

Love the electronic return method for after hours returns, easy as it can be!!

maria Hurd 
Rating:
5.0

Customer did not leave a comment.

LaTisha Hines 
Rating:
5.0

Super friendly and nice!!

Mason Raine 
Rating:
5.0

Customer did not leave a comment.

KARL MAI 
Rating:
5.0

Customer did not leave a comment.

Carl Seago 
Rating:
5.0

Customer did not leave a comment.

Michael Dwyer 
Rating:
5.0

Get parking better so you can leave your car overnight👍🏽👍🏽👍🏽👍🏽

Lolesha Williams 
Rating:
3.0

Entry and exit difficulty due to busy street and narrow entryway

Morgan Brown 
Rating:
5.0

Customer did not leave a comment.

Francielle Ribeiro Bento  
Rating:
5.0

I rent U-haul trucks regularly for my business needs. I have tried different locations but this location is the best! Kind, courteous and customer friendly people. Would refer this location to everyone!!!

Ayeshatahaseen Qaudri 
Rating:
5.0

Customer did not leave a comment.

Luis Garcia 
Rating:
5.0

People friendly. One of the easiest rentals I’ve seen in a long time

Enisha Dixon 
Rating:
5.0

Customer did not leave a comment.

Teisha Thompson 
Rating:
5.0

Customer did not leave a comment.

LLoyd Oxley 
Rating:
5.0

Customer did not leave a comment.

elizabeth beable 
Rating:
5.0

Customer did not leave a comment.

Frank Rivera 
Rating:
4.0

Customer did not leave a comment.

Tannar Smith 
Rating:
5.0

I rent U-Haul from different locations on a regular basis for my business needs and I would say the customer service here is excellent. Very courteous and professional staff. Now I make it a point to rent from this location. They deserve more than 5 stars !

Ayeshatahaseen Quadri 
Rating:
5.0

The young man that helped me with my truck rental couldn't have been more helpful. I would recommend this location to anyone!

kathie grey 
Rating:
5.0

Customer did not leave a comment.

Avis Rubell 
Rating:
5.0

Perfect customer service!!!

Micheal Deininger 
Rating:
5.0

Needs transmission work 😫

Randy Jefferson 
Rating:
5.0

Overall great experience

Paris Brown 
Rating:
5.0

Great customer service

David Hagler 
Rating:
5.0

Owner was great guy!

Robert Bell 
Rating:
2.0

The lady was rude, the truck was damaged, and I’m pretty sure the mileage was different than what was on the paper. However the app froze up when I was trying to dispute it. If you are by yourself, don’t go here. The lady also lied about the parking too.

Joe Hodge 
Rating:
4.0

The people working there are great. The parking lot is small, and it was a little tricky to manage the customer cars and the ingress and egress of the self-storage customers.

Shaun Dalrymple 
Rating:
4.0

Lower prices on the truck rental give out coupons.to keep us coming back Thank you.

Linda Hunter 
Rating:
5.0

The woman who assisted me the day of the rental was polite and very efficient.

David Lory 
Rating:
5.0

Excellent customer service

Nelda Happel 
Rating:
5.0

Nothing! Everything went well and (Denny?) was very personable and professional!

steven whitney 
Rating:
5.0

Customer did not leave a comment.

Shawn Wakefield 
Rating:
5.0

Everything was perfect

DARREYL MAXWELL 
Rating:
5.0

Customer did not leave a comment.

Mitchell Anderson 
Rating:
4.0

Customer did not leave a comment.

Ryan Ragnell 
Rating:
3.0

Customer did not leave a comment.

Corey Cameron 
Rating:
5.0

Customer did not leave a comment.

Sherquria Williams 
Rating:
5.0

Customer did not leave a comment.

Shirley Reed 
Rating:
5.0

Customer did not leave a comment.

LUIS BERMUDEZ 
Rating:
5.0

Customer did not leave a comment.

Mark Daugherty 
Rating:
3.0

Customer did not leave a comment.

Ethan Sullivan 
Rating:
3.0

Customer did not leave a comment.

Michael Stillman 
Rating:
4.0

Customer did not leave a comment.

VALENCYA YARBROUGH 
Rating:
5.0

Customer did not leave a comment.

Rueben Reese 
Rating:
5.0

The gentleman that assisted me with my reservation was very friendly and sweet.

Christina Beltran 
Rating:
5.0

Customer did not leave a comment.

Ayesha Quadri 
Rating:
5.0

The location is staffed by great people. My second experience is even better than the first, which I thought was phenomenal. Despite being on lunch break, the man went above and beyond to provide me the nicest and friendliest experience anyone can get for my rental. Highly recommended.

Bola Olu Jordan 
Rating:
5.0

Customer did not leave a comment.

Patrick Jordan 
Rating:
5.0

Customer did not leave a comment.

Christina Johnson 
Rating:
5.0

Customer did not leave a comment.

Casandra Perino 
Rating:
5.0

Equipment was old and a bit beaten up but all worked.

mike brown 
Rating:
5.0

Customer did not leave a comment.

Jeff Jones 
Rating:
5.0

Warning about no overnight parking should have been shown before I rented

robert ott 
Rating:
4.0

Customer did not leave a comment.

Efrain Najera 
Rating:
5.0

Customer did not leave a comment.

Priscilla Hughes 
Rating:
5.0

Customer did not leave a comment.

steve steglich 
Rating:
4.0

Quick service and affordable

Zakiya Brown 
Rating:
5.0

Customer did not leave a comment.

John Carter 
Rating:
4.0

Customer did not leave a comment.

Robert Phillips 
Rating:
5.0

I did online check in, and when I got to the location, I still had to check in. But the overall experience was excellent!!!

Gary Roberts 
Rating:
5.0

These folks go over the top to take care of you and make sure you have what you need for the job. I shall return.

GARY HILL 
Rating:
5.0

Great experience, super friendly.

Chris Simpson 
Rating:
4.0

Customer did not leave a comment.

patrica Glenn 
Rating:
5.0

Friendly service

Michael McCosker 
Rating:
5.0

Great costumer service

Orlando Garcia 
Rating:
5.0

Customer did not leave a comment.

Cole Bailey 
Rating:
5.0

Not enough parking up front if they are busy

bobby williams 
Rating:
5.0

Customer did not leave a comment.

Bryle Mintz 
Rating:
5.0

Customer did not leave a comment.

Linda Tovar 
Rating:
5.0

Nothing needs to be improved it was an excellent experience

Paul Henington 
Rating:
5.0

Great service and support from all at this location

PAUL OCONNOR 
Rating:
5.0

Customer did not leave a comment.

Paul Finch 
Rating:
3.0

Quick check in, courteous! Location is hard to get into but otherwise good experience!

Lisa Jones 
Rating:
5.0

Customer did not leave a comment.

franisco bracho 
Rating:
5.0

Customer did not leave a comment.

Jeremy Davis 
Rating:
5.0

You''ve pretty much done everything to put a smile on your customers 😊

Adekemi Joseph 
Rating:
4.0

Customer did not leave a comment.

Bryan Bourff 
No reviews have been submitted for this location.

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