Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great. Quick, convenient, efficient and trailer unit did the job.
GREGG S
Rating:
3.0
The equipment was fine. Cody gave us excellent friendly service. But...when we reserved the trailer, the website did not tell us what size ball hitch was necessary, so we had to purchase one from them. When I called to keep the trailer for another day, Sheridan tried to charge me for 2 more days. If you deal with her, watch out! Would only recommend this place as it's the only U-Haul rental in town.
James J
Rating:
4.0
Customer did not leave a comment.
Jeffery V
Rating:
5.0
Although pickup and drop off sites were fine, the app experience was not. Unable to track reservation number before pickup, then the app constantly logging me out and having to restart when I did after-hours drop off (wasted about 20 minutes)
Bottom line: dealing with U-haul in person was great; using the app was a poor experience.
Dean M
Rating:
5.0
I'm very happy with my experience.
Rudy E
Rating:
5.0
Customer did not leave a comment.
RAY B
Rating:
5.0
Customer did not leave a comment.
Kevin B
Rating:
4.0
Customer did not leave a comment.
Mike m
Rating:
5.0
Wonderful safe storage facilities and very helpful and friendly employees!
Sarah T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
glen K
Rating:
5.0
Customer did not leave a comment.
James J
Rating:
3.0
The trailer I rented was filthy and there was another right next to it that was clean
MICHAEL P
Rating:
5.0
great people great place
bob k
Rating:
5.0
Customer did not leave a comment.
Jenna W
Rating:
5.0
Customer did not leave a comment.
Douglas B
Rating:
5.0
Customer did not leave a comment.
Janet H
Rating:
5.0
Customer did not leave a comment.
micheal h
Rating:
4.0
Customer did not leave a comment.
Benjamin G
Rating:
5.0
Customer did not leave a comment.
stacey f
Rating:
5.0
Customer did not leave a comment.
Don F
Rating:
5.0
Customer did not leave a comment.
chris T
Rating:
5.0
Customer did not leave a comment.
ANDREW H
Rating:
5.0
Keep on keeping on with your program.
Larry L
Rating:
5.0
Customer did not leave a comment.
mike m
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
Rating:
5.0
Customer did not leave a comment.
Chris R
Rating:
5.0
Great job
Belinda C
Rating:
5.0
I had my storage here for 2 or 3 years and never had any problems. Tamra is awesome! When I go back to Pagosa I know I will be using them again.
Kim m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lynda f
Rating:
5.0
Not much, Tim was great! Very helpful and all smiles.
ANDREW M
Rating:
5.0
the girls at the office are great and friendly
John S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CALVIN B
Rating:
5.0
great service easy rental
David H
Rating:
5.0
This location said nothing about additional charges for mileage. We left a day after a major snow storm and had to detour due to closed roads. We were charged additional hidden fees for taking the detour.
Chris B
Rating:
5.0
Customer did not leave a comment.
Rachel S
Rating:
4.0
Customer did not leave a comment.
Stephen A
Rating:
5.0
Great facility and staff. Always accommodating, friendly, and informative.
Should I need a storage unit in the future, A Affordable will be my first choice.
SHARON C
|
Overall Experience
Rating:
4.0
It takes way too long to do the mobile check in
Seth G
Rating:
5.0
Convenient and professional
JEFF H
Rating:
5.0
Tamra did a great job getting me set up with the truck and taking care of all my needs.
Shaun A
Rating:
5.0
Customer did not leave a comment.
jack W
Rating:
5.0
Excellent service. No complaints.
Margaret S
Rating:
5.0
Customer did not leave a comment.
Jeff S
Rating:
5.0
BEST experience with Uhauls and storage!
Local staff is A+++!
Tresa W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Graham D
Rating:
5.0
Love this location! They are always friendly, helpful, and extremely organized. Keep up the great work.
Bryan S
Rating:
5.0
Prices were high, but competitive with the other places in the area. Convenient, easy, friendly and secure. What more can you ask for!?
Devin E
|
Overall Experience
Rating:
5.0
keep up the good job!
bruce H
|
Overall Experience
Rating:
5.0
Excellent know-how
Claire C
Rating:
5.0
After hour drop off. No problems dropping off the truck. Drop box easy to find. Received an email next day acknowledging truck was received.
Paul M
Rating:
5.0
Customer did not leave a comment.
TERRY M
|
Overall Experience
Rating:
4.0
Super nice guy at drop off
Michael h
Rating:
2.0
The drop off location was closed when I arrived to return the trailer so I had to lift the heavy trailer off my hitch alone. It is very heavy. I hurt my back. The trailer was great except for the lack of a jack or tongue support
Mike R
Rating:
5.0
Staff knowledgeable, and cared about my move. Manager outstanding
Randy M
Rating:
5.0
Keep up the good work. You guys are doing great
Christopher E
Rating:
5.0
Customer did not leave a comment.
Rob B
Rating:
5.0
Customer did not leave a comment.
Guy G
Rating:
5.0
Tamra is very good. You are lucky to have her on your team.
Revocadle T
|
Overall Experience
Rating:
5.0
The trailer was ready to go, and the agent hooked it up for me. No complaints!
William B
Rating:
5.0
Customer did not leave a comment.
Donna G
Rating:
5.0
Customer did not leave a comment.
royce m
Rating:
5.0
Charity was extremely helpful with my return. She went out of her way to help me find some keys I had dropped and kindly called me to let me know. Great customer service!
Robert C
Rating:
5.0
Would Highly recommend your facility your Facility is very secure and enjoyed using it Thank you very much will definitely use your facility in the future.
Cindy/ R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Norman N
Rating:
5.0
Customer did not leave a comment.
Diana F
Rating:
4.0
Customer did not leave a comment.
Christopher D
Rating:
5.0
👍👍🎉
micheal h
Rating:
5.0
Tamra was great to work with
KATHERINE J
Rating:
5.0
Sunday dropoff, the app worked flawlessly.
JOSEPH M
Rating:
5.0
The online piece sent out to evaluate the condition of the equipment - I didn't see it until after I left the Uhaul dealer with the trailer. Trailer was in great condition, so no problem.
John H
Rating:
4.0
It would have been nice if there were signs up to designate where the drop off location was. Had to stop and ask.
Thomas M
Rating:
5.0
Customer did not leave a comment.
Scott Y
Rating:
5.0
Customer did not leave a comment.
Greg B
Rating:
3.0
Customer did not leave a comment.
JOHN R
Rating:
4.0
I don’t know if free wifi service is available after hours at this location. I was unable to complete the return process via the U-Haul app, which hung while attempting to process the photos I entered. The app then reset and I took another set of photos with my phone in case they were needed later. Please confirm that my return is complete.
Thank you
Lise N
Rating:
5.0
Great rates and service
James W
Rating:
1.0
Customer did not leave a comment.
Aaron S
Rating:
5.0
Customer did not leave a comment.
Richter A
|
Overall Experience
Rating:
4.0
Used the automated checkin, since this site closed on Saturday at noon. Really difficult navigation on the app, and the location finder just continued to spin and not find location, despite enabling location while using the app. Had to reload pictures every time we reentered the app...frustrating. Would have been nice to have real-human service on a Saturday afternoon, as opposed to being forced to deal with the app.
ANDREW H
Rating:
5.0
Very convenient. The staff was helpful and efficient. Equipment worked well for me. This is a good Uhaul shop.
JOHN L
Rating:
4.0
Customer did not leave a comment.
Guy G
Rating:
5.0
Thank you!
Wayne S
Rating:
5.0
Customer did not leave a comment.
John S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steave r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael D
Rating:
4.0
Customer did not leave a comment.
Loudine W
Rating:
5.0
Customer did not leave a comment.
John B
Rating:
4.0
Called to reserve trailer but wasn't available to me when I got there so had to pay more for bigger one. Wasn't happy about that.
tim h
Rating:
5.0
Customer did not leave a comment.
Bryan D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carol B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert R
Rating:
5.0
Customer did not leave a comment.
Randy D
Rating:
4.0
Customer did not leave a comment.
Greg B
Rating:
5.0
Perfect!!
John M
Rating:
3.0
Customer did not leave a comment.
Lee B
Rating:
5.0
Customer did not leave a comment.
Cory R
Rating:
5.0
Friendly and very helpful staff. Excellent operation.
Victor B
Rating:
5.0
Very pleasant and super easy to deal with.
Jeff G
Rating:
5.0
I explained the check engine light to this Uhaul agent and she did not charge me for the extra time, which I appreciated. I was still charged $25 in extra miles, which was because of the check engine light coming on twice and diverting to have it checked. I should not have been charged the extra mileage for malfunctioning equipment when I needed to have it checked out.
Greg D
Rating:
4.0
Customer did not leave a comment.
Greg D
Rating:
5.0
Tamra & crew have been great to work with over the past several years it took us to get completely moved out:)
HERMAN W
|
Overall Experience
Rating:
5.0
The trailer we rented pulled great. You never knew it was behind the truck. Customer service was top notch. Would use them again anytime I needed rental hauling equipment.
mary b
Rating:
5.0
Best UHAUL I’ve ever been to.
Jeff H
Rating:
4.0
Customer did not leave a comment.
William B
Rating:
4.0
Used the app to drop off while the store was closed.
MIRICK C
Rating:
5.0
Nothing. You guys are great. Personable, fun, human. Love it
Christopher C
Rating:
5.0
Drop off went very easy. Much better than pick up
TAMMY T
Rating:
4.0
My experience is divided between two cities.
Phoenix. Phoenix scheduling was outstanding. Helpful, asking questions that I would not think to ask, adding insight from there experience. The service centers were great as well. Kristen was Incredible.
Pagosa Springs: Not very happy with them. Tamra was great, however, the owner jacked their unloading rates 50% when I told them I could not help. We color coded 85% of the boxes to be unloaded to specific locations. They ignored the coding. When they unloaded heavy furniture to the wrong area, we asked them to move it to the correct area, and the owner complained saying, they are unloaders not movers. His helpers were friendly, but again, didnt pay attention to where things went. Phoenix overall gets Excellent. Pagosa overall gets Below Average
tim c
Rating:
5.0
Very professional and helpful.
KEN R
Rating:
5.0
Great location
Joel H
Rating:
3.0
The people who helped me was very nice and my experience was very good.
Thank you
Bob H
Rating:
5.0
Customer did not leave a comment.
Judy T
|
Overall Experience
Rating:
4.0
The locking mechanism on the roll up door on 188 needs adjusting.
JUDSON G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregg B
Rating:
4.0
Customer did not leave a comment.
Leo B
Rating:
5.0
The gal working there always has a great attitude. It’s always a joy to do business with you folks. Thanks!
Mark G
Rating:
5.0
We did an after hour drop off. Directions were clear, space to park was well marked, and the app worked perfect to finish our contract.
Sara Y
Rating:
5.0
Great facility, but mostly excellent and friendly people!
Mark T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL V
|
Overall Experience
Rating:
4.0
Staff was awesome! Friendly and knowledgeable.
Lloyd/Bonnie w
|
Overall Experience
Rating:
5.0
A great facility with security gate to get into storage units.
Always well kept.
Staff is fabulous…always helpful!!
We used them several times over the last 6 years and most recently for a storage unit for one year!
Beth R
|
Overall Experience
Rating:
5.0
Tamara is my go to for all my storage and Uhaul need!
Tamara exceeds anyone’s highest expectations of phenomenal customer service.!
This location is probably the best storage facilities I’ve ever dealt with. I wish every business was run like this business. Superior customer service. Consistently.. consistently safe and clean. Leader ship starts at the top and it’s obvious that these people care about other people. Tamarra thank you for always exceeding expectations.!!!
Terri P
|
Overall Experience
Rating:
5.0
I forget her name but the woman there was always amazing.
Nicol E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BARBARA W
|
Overall Experience
Rating:
5.0
I would highly recommend this storage facility. No issues from move in to move out.
Dawn B
|
Overall Experience
Rating:
5.0
After losing my father last year we needed a quick and Hassel free facility to store some of his things. This storage company in Pagosa made it easy for me to rent a unit over the phone. Timing was important because we were not had so much time before our friend who helped out had to return home. The ease of access through the gates entrance via the keypad made it easy to come and go on our time schedule. The unit was clean and we'll maintained even in the middle of record snow storms. Thank you so much.
Darcy D
|
Overall Experience
Rating:
4.0
Very friendly and helpful staff.
KINDRA M
|
Overall Experience
Rating:
5.0
Super Clean. Staff was very friendly.
Brian M
|
Overall Experience
Rating:
5.0
Not getting an email note for an upcoming rent due was VERY unfair. I was quite pleased with you guys until you popped me with a $20.00 late charge.
Mark P
|
Overall Experience
Rating:
5.0
Very cordial, hardworking staff. I'll be back!
Gary R
|
Overall Experience
Rating:
5.0
Great Staff
TONY K
|
Overall Experience
Rating:
5.0
Thank you to everyone who helped us secure various UHaul trucks & help to load & unload. The storage facility was so convenient and had easy access. Will be happy to recommend your company to anyone wanting excellent service.
Anna G
|
Overall Experience
Rating:
5.0
Secure gate and fencing, fair pricing, attentive staffing. Would recommend
Trever L
|
Overall Experience
Rating:
5.0
Really liked our spot, nice and wide and easy to get in and out of. Hopefully will be using your facility in the spring. Thanks!
MITCH H
|
Overall Experience
Rating:
5.0
Many thanks to Tamra and her staff for being courteous, professional and giving us a little extra help coordinating with movers since we live in another state.
LISA/ B
|
Overall Experience
Rating:
5.0
This was my 3rd different U-Haul location to rent or return a truck in the last 6 weeks. They are by far the cleanest, nicest, most competent and organized of all these recent and past experiences. I highly recommend them for storage or truck rental needs.
chris s
|
Overall Experience
Rating:
5.0
Staff is friendly knowledgeable with customer service a priority! Five stars
Dallas W
|
Overall Experience
Rating:
5.0
This was a great experience and the staff were very helpful both moving in and out. Thank you!!!
jean h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLAYTON E
|
Overall Experience
Rating:
5.0
Always a pleasure to deal with Tamara and the staff at A Affordable. They accommodate me every season. Thank you.
miles m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judy T
|
Overall Experience
Rating:
5.0
You folks are awesome but too expensive. Affordable in your name is misleading. I believe you are the most expensive in town. I found a bigger unit for less money. Thanks for your services.
MARLENE V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GEOFFREY &
|
Overall Experience
Rating:
5.0
all good will be back THANKS
ANTHONY T
|
Overall Experience
Rating:
5.0
Tamara ESPECIALLY helpful and professional.
LINDA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy H
|
Overall Experience
Rating:
5.0
Tamara and crew are awesome! They are so helpful, kind and knowledgeable.
LORI N
|
Overall Experience
Rating:
5.0
Tamra at A-Affordable storage is amazing! She is kind, friendly, and helpful. She provided superior customer service and also went above and beyond to help us and accommodate our needs, not only for storage but also for truck and trailer rental. We highly recommend A-Affordable Storage
ZAIRA G
|
Overall Experience
Rating:
5.0
Kery was extremely nice. She helped my with determining the size that I needed and they t Art the locks.
Highly recommend this Company to anyone who needs Storage.
If I ever need one again, this is where I will go!
Vickie S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
George D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
renee d
|
Overall Experience
Rating:
5.0
Affordable storage is the best place I’ve ever found.
The owners really care. And your stuff is safe.
I’ve had five storage units in the last year. And every transaction was perfect.!
Tamra is my go to for everything. She is the finest at what she does. And Rick and Cindy know that and take great care of her!
You don’t have to worry about your things being damaged or stolen. They have great security!
Tamra has gone above and beyond to help me get a storage container several times in an emergency situation.
Professional and very personable, ANY business would be thrilled to have Tamra on their team.Thank you Tamra for all your help, kindness and humor!
One night last year I needed to get in my storage and there was ice everywhere..
After working on it for a little bit, this is at night,
A truck pulled up and said do you need help. The owner’s Jeff and Cindy saw me on their cameras,
I think they were just making a check that everything was OK. I told him yes I just need to get in to my storage. That’s when Jeff got out of his truck and helped me clear the ice to get to my container.
I would say this was well above and beyond what I signed up for when I got my storage unit. Thank you guys for running a great business and having the best people❤️
Terri P
|
Overall Experience
Rating:
5.0
My family and I have moved a lot throughout the last eight years. We have placed our valuables in multiple storage facilities. A Affordable of Pagosa is the best and most professionally run storage facility I have ever worked with. Tam is friendly, knowledgeable, and extremely helpful. I had a great experience with A Affordable.
MATHEW W
|
Overall Experience
Rating:
5.0
Good, clean place.
Jerome L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katheryn H
|
Overall Experience
Rating:
5.0
Everything went smoothly both renting and vacating the unit.
SHERMAN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDDIE K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeanne C
|
Overall Experience
Rating:
5.0
The best facility ever! We've used your RV storage twice and they are always improving things and it's been great!
eddy m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ann d
|
Overall Experience
Rating:
5.0
Great staff, super friendly and helpful. Highly recommend!
Matthew M
|
Overall Experience
Rating:
5.0
These are some good people they worked with me more than once.....and that's more than u get anywhere else
Deff recommend affordable storage to anybody!
Jason M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margaret R
|
Overall Experience
Rating:
5.0
From Jeff, his wife and all the staff, outside of the break in before cameras, it was a very smooth ride.
Thanks for all your help Jeff.
Lonny
LONNIE L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judy T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARVIN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELISA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MATT M
|
Overall Experience
Rating:
5.0
Outstanding customer service… very personalized care. They always went out of their way to be of assistance.
TOTALLY EXCELLENT ALL THE WAY AROUND!!!
jackie/ r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cheryl H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dane R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHERRILL H
|
Overall Experience
Rating:
5.0
most friendley and helpfull girls in town
JOHN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARGARET R
|
Overall Experience
Rating:
5.0
Staff was super nice and property was neat and orderly. No issues would recommend to anyone
Jereme W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandy I
|
Overall Experience
Rating:
5.0
They were great at this storage facility. I worked with Tamra mostly and she was so helpful. So friendly. Really great
CANDACE V
|
Overall Experience
Rating:
5.0
Absolutely superb, well-maintained facility! Staff was excellent. One glitch - no way to contact owners or staff with an after hours or weekend emergency. Owner extremely belligerent, rude and discourteous when contact attempted at his home near the facility. Almost terminated yearly rental at thst time.
HAROLD K
|
Overall Experience
Rating:
5.0
The facilities are well maintained and very secure. Additionally, the staff at Affordable Storage were not just courteous and professional. They exceeded all expectations through their prompt responsiveness and make every effort possible to provide us with our storage needs. They are by far the safest, best and most professional storage facility in the Pagosa Springs area. I highly recommend them for your storage needs.
RUSSELL W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LARRY B
|
Overall Experience
Rating:
5.0
I never moved in and price changed as we talked. Did not receive my money back. 35.00 charged to my credit card.
Nancy E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SCOTT H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAURA D
|
Overall Experience
Rating:
5.0
This is a great place to store my stuff. I highly recommend it.
Safe, secure and great staff. Joanne
JOANNE B
|
Overall Experience
Rating:
5.0
You guys are great. T is the BEST!
ROBERT W
|
Overall Experience
Rating:
5.0
I was thoroughly pleased with your storage facility. I alway had good access whenever I needed it. I am having new knees put in so I won’t be able to be in Pagosa this summer, but I will be back next summer and will certainly use your facility again.
BILL G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AMBER H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDREA A
|
Overall Experience
Rating:
5.0
Felt very safe with our rv stored there for 6 months. Would use these facilities again.
