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Edward L
Customer Reviews for A 1 Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
5 miles from my location! Simple delivery and check out! Highly recommend!
Karen RGreat experience
Paul MI received a call at 4:42 pm, the day before my reservation pick up saying that the owner was out of state and could I go by the facility to check the availability of the appliance dolly. The individual walked me through obtaining what I needed over the phone and was really pleasant, even offered to add a day and additional miles for the inconvenience. I only wished they could’ve called at an earlier time so I could’ve packed the Uhaul earlier.
Miriam SLight stop working.
John HPut a hydraulic jack on trailer. I was unable to lift it off truck and had to use truck jack to lift it. That left trailer unstationary when lifted off trailer and if it feels on my foot that would be law suit. No one was their to unload
Ray GStop adding the insurance to the bill even thought the customer declines it.
Chayton LNo paper work in hand
Mike GJust what u need, when u need it.
Terry WPolite and good people. Easy to access and near good hiway
Don hThe key was not In The location we were told took us 45 mins to get a hold of someone to find location of key! Very aggravating .
Les DThe truck was clean but very old and the steering was not good. Multiple lights on the dash saying there are mechanical problems. I also called Uhaul because I didn’t have a contract showing where the gas was when I picked it up. I left it just under a half tank. I believe it was at a quarter when I picked up. Uhaul told me that they don’t show where the gas was and to just drop it off and they will note the system. The pickup location was good and they were prompt and nice. This is more of a complaint about the mechanical issues with the truck once on the road.
Chris MGreat experience
Donald FGreat experience
Donald FI called Henry's Cabinet/A1 Mini storage and was informed that they would be closed the day I was to return the vehicle. He said no biggie, sent me his cell phone number and asked me to take a photo of the truck and text it to him when I returned it...Excellent service!
WANDA WThe online reservation and pick up was a disaster. I was not able to speak to a person it all had to be done online. I prefer calling to make my reservation and someone being there to walk me through the pick up.
Renee WListen to the customer. Don't make them feel rushed. Stay around to make sure equipment works. Be more flexible with timing and coordinating.
Fae SGreater variety of equipment available.
Richard WThis rental was more complicated than any other rental I’ve done. First, the guy at the site I wanted to pick up said he had a truck coming back that day. I reserved pick up there. It’s 1 mile from my location. Then a lady called saying I couldn’t pick up there, changed my reservation to a much farther place. I had to call back and fix it. I was advised to to the 24/7 pick up/drop off. If it’s 24/7….I shouldn’t be bound by time…at least that’s the logical conclusion drawn by the term…24/7. Guy at the pick up place was short and abrupt. Area manager called me and helped me greatly. He was great! Then on drop off, I had to choose a place. WHY COULDNT I just drop it at the nearest place?? I passed more than one place to get to the designated place. Silly and a huge waste of time.
Taylor JThis was an easy drop off. All I had to do was park it in the designated spot and drop the keys in a drop box. If there were questions they called me to ask. So nice and easy and only 6 miles from my new home.
DONNA GThis location is not really manned. It's just a bunch of trucks parked. No accessories for available no dollies no blankets nothing.
Charles KThe truck was dirty including broke glass and mud dried on the floor I had to clean it before I loaded my furniture into it I left it with way more gas in it than when I rented it and the dollar a mile really even government rates aren’t that bad
Randall HKevin was very helpful.
JOHN BThis location was super and the owner went out of his way to help with the entire process; from checking out all lights and double checking the unit was properly hitched to the truck. He also made sure I was on the road before he went back to the office. I will highly recommend this location to all.
mr rInside the trailer a tie down ring was missing in front left corner. I needed it to help secure load.
david bLocation for pick up changed 2 times. Caused problems for me and my movers.
Marsha WNothing. The salesperson was friendly and courteous.
Sidney MI wouldn't change a thing, all went very well, and we're pleased.
Clinton WDefinitely would recommend. He worked with our available time frame to pick up rental.
Michael HThe facility was closed, so did key drop box. Receipt was sent out to me within and hour.
Michelle CThe gentleman who serviced our need for a trailer was so friendly, knowledgeable and professional. Everything from start to finish went smooth. We'll us this dealer again next time we need a rental.
Clinton WDropped off free hours. Followed up the next day.
Michelle CWe have two u-haul locations here. This A-1 is far better than the other. I will always use this location. Service was great and helpful.
charles aTruck needs air ride sit low in the back.Once truck was full.
Mark HThe truck was damaged and patched on the left side, causing the truck to drive out of alignment. It also leaked and a couple of our boxes were wet when we unloaded them.
Jordan EKevin was great and, despite his very demanding schedule, he was accommodating and affable. A true professional and I will recommend him gladly.
Bill sAdd a running board to the cab. I had to use a step ladder to get in and out of the cab.
Rebecca VPickup location owner wanted truck picked up 3 hrs. Sooner than scheduled pickup. I was given a specific quote, yet was charged over $200 more than quote. I was told to go online to schedule pickup and that my phone number would pull up the quote. It did not. I will never use uhaul again and will tell all friends and aquaintences not to use your service.
Barry PGreat experience.
Arland HA1 Mini Storage made dropping off the equipment simple. They were fast, efficient and very welcoming to the area. I would do business with them again.
Arland HNice and friendly
Deborah H1) Clean the windshield inside and out 2) sweep the back of the truck out 3) have all the equipment available at time of rental (no furniture pads) 4) locate furniture pads for me versus telling me to call Uhaul, nothing they can do
Tim MFirst time ever to use Uhaul. Awesome experience from start to finish! Kevin was great to work with and very professional and accommodating! Have already reserved another truck for September move! ??
Gwen H