Wheel chocks for the trailers
Darrell F
Customer Reviews for Grubstake Food Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Online booking process was a disaster. No truck in town where I needed it. Was flying into Kelowna and booked one way rental. Options were to drive from Calgary to Kelowna (only one way charge), or drive to another town to pick up but not tell which town until late afternoon of day before. Had booked tickets (2) already so changing would cost $400 so not an option. Call day before said town for pick up was in Washington state. What!?!? They said pick up in another town but not in another country. Had no passport to go to US so not an option. Argued with agent that this was not acceptable nor reasonable. Agent said that our conversation was not productive and that Manager would have to call me. Hour later, after some panic about what to do, did get a call. Low and behold, a truck was found in BC, 3 hours away. Had to rent a car to drive there to pick up. Son drove truck back, I drove back rental car. Got extra mileage added for trip no charge. Still out of pocket for rental car, gas for 2 vehicles and 6 hours of driving. People at site where picked up the vehicle were great (no blankets though). Overall a shit show.
Douglas G