Next time I would make sure truck is clean There was something on the floor they got on my couch. I had to have it professionally cleaned.
Jonathan J
Customer Reviews for 411 Storage South
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I returned the truck on Saturday 4/13/24 at 3pm during normal business hours and they were still out to lunch, so I parked and locked the truck, and left the key on the manager's desk. I later received a receipt via email and was charged a "Missing/Damage Fee" of $96.00 + $12.24 tax = $108.24 which I don't understand. Truck was returned 1 day early, with no additional damage, clean, and had more gas in it than when I picked it up. This needs to be resolved. This was my 3rd rental with U-Haul this year and was not happy overall. I expect a phone call/VM to resolve the additional charge and discuss ways for you to improve your service to customers. Seems some additional training, ownership, and accountability, is warranted here.
Michael NRick the owner is such a pleasure to work with and is extremely customer focused. I will definitely use them again very soon!
Martin Severything was good and in working order.
carl lI love that they are so friendly and nice.
Cathy PEverything was as promised and ready when I needed it. These guys are great to work with.
pat sKeep up the maintenance side This is a safety issue The brakes are extremely noisy I am a 30 year plus mechanic that has knowledge and experience in this area
DOUG SIt was closed when it was supposed to open according to it’s website
Mike DThey need a raise too but not as mych as the man that helped me at pu location
Jennifer RNothing is was perfect and just what we needed and could afford drop off was also very easy
John ELet the future coustmers know that there isn’t a Dolly in the back, and let them know the full cost instead of calling them a day later and telling them that you owe more money then what was told!
Maesyn BI love dealing with Richard, he is always so friendly and the trucks are very clean and ready when I get there
cathy pAll was good
Kevin MUhaul is still the best!
Deanne Sdrop off was easy and i will definitely use this location again for all my uhaul needs.
tom mGreat comfy ride, great friendly staff, excellent overall experience! Thanks U-Haul teams!!
Stefanie EThe moving truck that I rented had a problem with it's exhaust. The cabin area filled with exhaust to the point that it gave the driver and passenger a headache and burned their eyes. I fear this could cause carbon monoxide poisoning.
Regina BService was top notch. Friendly and engaging. Helpful and knowledgeable. Good overall experience.
Fermin VNothing. Delivered a great customer experience. Staff was friendly and accommodating. Location is convenient. I will definitely use them again.
Karen MRented from this location several times, always a pleasant and smooth experience with friendly service from Rick.
MARK DAlways a great experience at this location.
Carolyn FGreat,friendly service
Julius RVery nice staff, quick in and out.
Mark HFrustrated because they don't have room for another one way truck; however, was appropriate while dealing with us.
Robin RLove renting from them so friendly and polite
cathy pHave someone there 24/7 no one was there had to drop off trailer electronically
CODY HManagement is great, very friendly and always helpful.
jeremy sWay to expensive next till I'll buy me a trailer
Adam BEasy drop off.
Neel KRick and his son do a great job. I’ve rented from them a few times. Always good service.
James CRick was very helpful when I reserved the truck.
Karen VOh I had to do was walk in present my order number to them and they processed very quickly I was out and only a few minutes very pleased with the way they handled me
Henry SThe trailer was fine. Typical “I don’t care” customer service attitude that I expected from a u haul dealer.
wendell hI would never recommend that anyone use this place for a U-Haul rental/pickup. I went thru the regional office to do my rental because Rick could not seem to find the 26’ truck that I needed. When we got there the back of the truck had a bunch of blankets in it that we had to wait for him to clean out. After we got home he called me and accused us of taking his dolly. I told him I had not ordered a dolly, didn’t need one and we didn’t have it. He called a 2nd time and accused me again and implied that I was lying. This went on with threatening texts the whole weekend. After we took the truck back on Monday night he sent a text the next day to “thank us” for bringing the truck back and told us to never set foot on his property again. How does this person stay in business????
Timothy WFantastic service and a consistently professional attitude of helpfulness. Owner was able to problem-solve a small issue that was out of his control.
Prentiss SN/a
Cherie CProfessional and friendly
jeremy sLove the friendly service
cathy pGreat experience, smooth as glass transaction, from U-Haul's representative Deborah finding me a closer dealer to meeting Rick, owner of 411 Storage South. I could not be happier. Everyone connected with U-Haul was fantastic, thank you all.
ROBERT MExcellent service!! Friendly and efficient!
Dana BResponsive and good customer service. I love the convenience for my area
Jesse MIt would be best to have someone there during working hours (the website stated it was open from 9am - 6pm). The door was locked with a handwritten sign in the window that they would be back from lunch at 2:00 pm. It was 12:48 pm and not possible for me to comeback to that location after 2:00, so I left the trailer in accordance with the app instructions. I left the moving blankets in the trailer, but I would expect there would be a process counting and returning those also.
Joseph IGreat people to work with.
Darrell PVery friendly and easy to deal with
John W