Customer Reviews for 3D Storage
(U-Haul Neighborhood Dealer)

169 reviews

35451 Hwy 60   Vernon, AZ 85940

(928) 251-4309

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8:30 am–2 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(928) 251-4309

35451 Hwy 60
Vernon, AZ 85940

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8:30 am–2 pm
  • Sun: 9 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

When I told the female employee about the issue with my truck and the advance trac she stated it was because the truck was in " tow/haul mode". I told her it was a service issue the truck required and she blew me off.

curtis follett 
Rating:
5.0

Customer did not leave a comment.

Shelley Hunter 
Rating:
5.0

Customer did not leave a comment.

Tauna Osborne 
Rating:
3.0

Customer did not leave a comment.

Christian lease 
Rating:
5.0

Customer did not leave a comment.

tim disney 
Rating:
5.0

Customer did not leave a comment.

Shanna Kraus 
Rating:
5.0

Nothing, everything was great thank you!

Ted Johns 
Rating:
5.0

Mindy was so awesome and kind. Very great place to rent from. Everything was super clean.

JOSEPH WESTBROOK 
Rating:
5.0

Great service, and even open on a Sunday!!

VERONICA HANNAH 
Rating:
5.0

Customer did not leave a comment.

Roy Brock 
Rating:
1.0

The woman that works in 3 D is extremely rude not helpful.

Robbin Raeber 
Rating:
4.0

Double axle trailer with inertia brakes worked very well for my task...excellently designed trailer !!!

Matthew Shugart 
Rating:
5.0

Customer did not leave a comment.

david grimes 
Rating:
5.0

Everything went as planned. It was nice being able to keep the truck for an extended period as the storage facility was not ready immediately as needed. Things worked out well.

Terry Major 
Rating:
5.0

James and Mandy were great! Had the truck ready and were very helpful. Will recommend this uhaul dealer to everyone I know. A big thanks for helping my love to go successfully other than being worn out. Thank you

Robert Henry 
Rating:
5.0

Customer did not leave a comment.

Marcia Grenier 
Rating:
5.0

Customer did not leave a comment.

Patrick Reilly 
Rating:
5.0

Near impossible to do the self return process online as the cell service is horrible. It took an extremely long time to accomplish while the necessary pages would not load

Richard Clark 
Rating:
3.0

Give a receipt after equipment is turned in

David Moynahan 
Rating:
5.0

Customer did not leave a comment.

Tauna Osborne 
Rating:
5.0

Customer did not leave a comment.

Lori Orlos 
Rating:
5.0

Customer did not leave a comment.

Joseph Norris 
Rating:
5.0

Very friendly and helped me find the best options for my needs. She made making the reservation and the drop off extremely easy.

RODNEY vandeKrol 
Rating:
5.0

Customer did not leave a comment.

Lou Dickens 
Rating:
5.0

Very convenient and friendly staff. Definitely will use again n highly recommend

Monty McMahill 
Rating:
4.0

Customer did not leave a comment.

Terry Johnson 
Rating:
5.0

Customer did not leave a comment.

gray Murphy 
Rating:
5.0

Love the 24 hour drop off option

Mathew Redman 
Rating:
5.0

Customer did not leave a comment.

Ron Langley 
Rating:
5.0

Open earlier

ROBERT AVILA 
Rating:
5.0

Very convenient location. Friendly staff!

ROBERT GILLESPIE 
Rating:
5.0

Customer did not leave a comment.

paul grover 
Rating:
5.0

Thank you for your GREAT service.

Louie Dickens 
Rating:
5.0

Customer did not leave a comment.

Brett Miller 
Rating:
5.0

Customer did not leave a comment.

Bob Mitchell 
Rating:
4.0

Customer did not leave a comment.

Paul Grover 
Rating:
5.0

Customer did not leave a comment.

Charles Goldsberry 
Rating:
5.0

Great experience at this location. This was my first time renting from this place and I'll be back again when I need something else. Great people. Very friendly and helpful. Thanks so much.

Brian Greenlee 
Rating:
4.0

Customer did not leave a comment.

caandance howard 
Rating:
5.0

Customer did not leave a comment.

Chris Snyder 
Rating:
3.0

Customer did not leave a comment.

James Anastastion 
Rating:
5.0

It was great! Thank you!

Kevin Jackowiak 
Rating:
5.0

Customer did not leave a comment.

Angelique Picard 
Rating:
5.0

Customer did not leave a comment.

Lionel Bilisari 
Rating:
5.0

Mandy took very good care of us with our rental

Marshall Young 
Rating:
1.0

I will never recommend this location nor will I use it, I will drive out of my way to use another location. Mandy is the worst customer service person I have ever encountered. She is rude and unprofessional and is a terrible representation of your company!

Kristen Burrow 
Rating:
5.0

Quit sending customers to pick up equipment many miles from where they wanted to pick them up!!!! This is BS!!

Tim Kortsen 
Rating:
5.0

Truck was exceptionally clean inside and while the windshield appeared to be clean, it had some strange coating that when I got caught in the rain it was nearly impossible to see until I cleaned it properly. Everything on the truck performed flawlessly. It was surprisingly comfortable as well. The mirrors were great! I could see everything quite well without extra effort which added to the safety. Best part, check-out was less than five easy minutes and checking back in was a matter of handing over the keys. The staff at this location is very competent & efficient! Nothing against U-Haul, but far better than most dealers. I've been there several times and it's been great every time. I highly recommend it.

Jeffrey Parker 
Rating:
5.0

The windshield wipers were crap for a vehicle with only 25k miles on it but other than that, the truck was perfect for our needs and ran awesome.

Steven McDonald 
Rating:
5.0

They were curteous Equipment on good condition Issue and return of equipment was efficent.

robert Gray 
Rating:
3.0

Customer did not leave a comment.

Dustin Ducher 
Rating:
3.0

When arriving, there was a note on the door stating they had to run into town, with a number to contact them in an emergency. When we called the number just to find out when they would be back we were rudely asked to hold then hung up on. When we called back and were able to speak with someone, the told us they were stuck in traffic and to just park the truck and leave the keys. Not sure we will be using Uhaul again.

Theodore Fish 
Rating:
2.0

Location did not do a walk around with me. And did not check the odometer and I trusted also and got charged extra 289.80 for over mileage. Not happy

Jason Carroll 
Rating:
5.0

Very efficient operation. Truck & trailer were ready to go when we got there

Gary Hart 
Rating:
5.0

Nothing. Representative professional. Clearly identified required ball and electrical connector. Tie downs in excellent condition Tires excellent shape.

robert Gray 
Rating:
5.0

Customer did not leave a comment.

Ronald Richards 
Rating:
5.0

Customer did not leave a comment.

PATRICK PETTIGREW 
Rating:
5.0

These guys are extremely clean and proficient at their job and Mandy was excellent in handling the paperwork and helping me get on my way would definitely recommend to anyone who needs a truck or trailer or even a mobile mechanic

Kurt Lofgreen 
Rating:
5.0

Customer did not leave a comment.

Ralph Hall 
Rating:
4.0

Location is not real convenient unless in the area is only thing People were very helpful

James West 
Rating:
3.0

Customer did not leave a comment.

David Moynahan 
Rating:
5.0

Very friendly and efficient; great people.

Elmer Whitten 
Rating:
4.0

Water leak in back of trailer..

Gilda Cobretti 
Rating:
3.0

Cell service very poor at this location, unable to return equipment online

Richard Lucero 
Rating:
5.0

What a joy to work with, excellent customer service, very friendly. Will rent here again!

Mark Suever 
Rating:
5.0

Customer did not leave a comment.

Chaunteal Rogers 
Rating:
4.0

I rented the tow dolly. I appreciate it the instruction pamphlet available in the office. The dolly itself did not have a come-along so I had to buy my own. Other than that, the people were kind, experienced, and the facility is extremely clean and well-maintained.

Kat Kromminga 
Rating:
5.0

Very friendly and helpful

DAVID HAWS 
Rating:
5.0

Mandy was kind and helpful makes Uhaul a better company! 5 stars for sure!!

JEFFREY SLADE 
Rating:
5.0

I reserved at a location that was 5 minutes drive from my house,they told me that they would have plenty of trailer on my pickup date, I then received a call that I would have to go to get the trailer 20 minutes away. NOT COOL

Lionel Bilisari 
Rating:
5.0

The people running this location are absolutely wonderful at their job! They are professional and helpful and so courteous. They are an absolute positive experience to deal with!!

Mike Ulibarri 
Rating:
4.0

Customer did not leave a comment.

ROBERT WALL 
Rating:
5.0

Thank you. I will rent from you again.

Todd Naktewa 
Rating:
5.0

Customer did not leave a comment.

DEREK POST 
Rating:
5.0

This place is the by far the best Uhaul I have ever been to from customer service to there beyond clean equipment can’t go wrong with this place.

JEFFREY GUTTERUD 
Rating:
5.0

Customer did not leave a comment.

Marcia Grenier 
Rating:
5.0

Above and beyond in helping me with a tire issue on my truck so I could get underway with minimal delay.

SCOT HUNTER 
Rating:
5.0

Customer did not leave a comment.

RUSSELL VANDERPOOL 
Rating:
3.0

Customer did not leave a comment.

Thomas Trojan 
Rating:
4.0

Customer did not leave a comment.

ROBERT GAUNT 
Rating:
5.0

Everything was fine and Mandy the manager was a huge help and very polite. I would definitely recommend friends and family here.

DAVID PADILLA 
Rating:
5.0

Family run and very friendly service. Thank You

GABRIEL GABILONDO 
Rating:
5.0

Mandy was great! She was able to help me in a pinch in locating a 26’ truck and it was much appreciated!

Nancy Dotto 
Rating:
4.0

Customer did not leave a comment.

Jerry Brown 
Rating:
5.0

Really like the team that is running the service really friendly and professional. The lady is good with that computer and explains everything no surprises. I’m so glad you are in Vernon and I don’t have to go to Show Low for a vehicle. I catch myself trying to look in the rear view mirror..a backup camera would be helpful other than that everything is very good and I thank you for being close by

ANNE GRIFFIN 
Rating:
3.0

This was not original drop off. Then I got charged for 21 extra miles because uhaul changed the dropoff

ROBERT SHAFE 
Rating:
5.0

Customer did not leave a comment.

Chris Perikly 
Rating:
5.0

The internet connection was terrible for your attendant. She actually had to go outside to download the picture of my driver's license

JANE MILLER 
Rating:
5.0

Dealer compromised my personal information, my credit card number exp date and security code, and all information on my drivers licence to someone without my permission without asking or informing over an unsecured voice line. I am livid. I was then double charged. When I tried to set the dealer to correct this charge I was told" I busy, I'll look into it". I would very much like someone at U-Haul to contact me to rectify this!

Bill Downen 
Rating:
5.0

Customer did not leave a comment.

JAMES COLLIER 
Rating:
5.0

Fast friendly service you should have someone cover for them and give them a free Vacation of their choice.

DANIEL BARRIAULT 
Rating:
5.0

Customer did not leave a comment.

VICKY VAUGHN 
Rating:
4.0

It was a gr8, fast pick up location.

VICKI PRIVETTE 
Rating:
3.0

Customer did not leave a comment.

THOMAS BOHELSKI 
Rating:
5.0

Very convent and accessible . Very nice people I love working with Mandy she has always been so understand an helpful.

JAMIE SPILLER 
Rating:
5.0

Great staff

Kathleen Young 
Rating:
5.0

Great service. Good people, truck was clean and ready when I got there at 8:30, kept it 2 days, brought back with more fuel than left with, ran like a top, I use to be a UHaul dealer years ago, This place does it right Wes Hamrick

ARNOLD HAMRICK 
Rating:
5.0

Everything went smooth on the return of the truck

Charles Soward 
Rating:
5.0

Fantastic couple to work with. Friendly and knowledgeable

SCOTT WILSON 
Rating:
4.0

Rented a car dolly, first time In a long time! Not sure why the prices are so high now. Used to be under 20$ now almost 60

BRANDON PRICE 
No reviews have been submitted for this location.

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