Great customer service
Kimberly S
Customer Reviews for Elite Moving & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No dolly and no pads... too late just had to load and move
Laura PCustomer service was great!
Steven VA nightmare throughout. Original location vehicle was booked had no truck. We were then sent across town to another location, again with no truck. The added bonus was the rude, dismissive unhelpful staff who were insulting and told us to “just go somewhere else”. The final location, in a very bad neighborhood in an abandoned, dilapidated rusted out warehouse district with no other businesses in sight, had only our truck and one individual who drove by without stoppping yelling “ keys in the lockbox”be safe and get out of here asap. The worst customer service and communication between branches I have ever seen. I am expecting a rep to reach out and remedy the absurd failure I endured.
Samuel C