Customer Reviews for 280 Space Self Storage
(U-Haul Neighborhood Dealer)

415 reviews

12399 Old Hwy 280   Chelsea, AL 35043

(205) 618-8137

Office Hours

  • Mon-Tue: 9:30 am–2:30 pm
  • Wed: Closed
  • Thur-Fri: 9:30 am–2:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(205) 618-8137

12399 Old Hwy 280
Chelsea, AL 35043

Services at this Location:

Office Hours

  • Mon-Tue: 9:30 am–2:30 pm
  • Wed: Closed
  • Thur-Fri: 9:30 am–2:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Cell service was so poor checking in and checking out was a painful endeavor. Tried to connect to the guest wifi if it can be called that. It was about as fast as dial up so that wasn't a help. Enhance wifi and put sign up for customers to make checking in far more pleasurable.

Jeremy Miller 
Rating:
1.0

We called the number given to us on the paperwork, when we turned in the truck to a destination that was closed both times. The lady told me everything was taken care of. We put the keys in the designated box, the next day I got a call asking if I had turned the truck in and where I turned it in. Your system sucks! I’m done!

Synobia Hamner 
Rating:
5.0

Location was clean and easy to find. This is a mobile pickup location, however the location has wifi and the process was easy

Hannah Walters 
Rating:
4.0

Customer did not leave a comment.

Thomas Burris 
Rating:
3.0

Customer did not leave a comment.

James Hall 
Rating:
3.0

The reason I wouldn’t recommend this location is that it took over 30-40 minutes to complete the drop off. The office was closed so I had to use the U-Haul app to complete the drop off, and it took over 10 minutes to upload wack set of photos. The location offers a guest WiFi to help, but the range doesn’t extent past the front door of the office.

James Hall 
Rating:
2.0

The Wi-Fi is horrible which makes the app impossible and there’s no voicemail set-up at the location to contact someone.

Michelle Dodd 
Rating:
5.0

Customer did not leave a comment.

Sean English 
Rating:
1.0

Wrong name on location, no one present despite posted hours, when you call the posted number they tell you have to call another number and they cant help, when you call that number...multiple days and times no one answers and finally, no one tells you that it's some kind of auto drop off. To top it off, i was told to download the app to check it out myself and I could be charged an "after hours fee" because they choose not to be there during posted hours...are you kidding? I would love to hear from some outside of customer service such as the Area Ops rep over the liscesed location from corporate.

Robert Derieux 
Rating:
1.0

No cell or personal service here. Dropping off trailer was very difficult. Would never do it again.

Jon Kelton 
Rating:
4.0

Customer did not leave a comment.

Charles Shepherd 
Rating:
1.0

This location avoided us and would not come out to unhook the trailer. After getting someone else to unhook, 2 men came out of the facility and jumped in vehicles and took off. This was at 10:30am.

BETH SIGLER 
Rating:
4.0

Customer did not leave a comment.

IAN TARICA 
Rating:
2.0

No one there when i dropped off the trailer and i called their number and it was not set up to leave a voice mail.

steve maune 
Rating:
1.0

The posted store hours were that they were open until noon. We arrived at about 10:30 and it was closed. We tried to perform an online return but had issues due to very poor cellular service at the location. Once we had driven back to where there was service we could not compete the return because we were not in the correct geographic location. In the future I will make sure to return at an open facility. I do NOT recommend this location to anyone under any circumstances.

Stephanie King 
Rating:
1.0

Office was closed at noon on a monday when the posted hours that day were 9-4. No cell phone coverage to do the online checkout..... Terrible.

Stephen Thompson 
Rating:
3.0

Customer did not leave a comment.

Arlen Outland 
Rating:
2.0

When we rented the trailer, there was a representative who had a jack and hooked up our trailer. We were not told that that location was changing to self service only over the weekend. We made 2 trips back to return the trailer, as no one was there to check us in, or to provide a jack to unhood the trailer. The second trip we brought our own jack and there was still no one there, so we left it. I made several calls to make sure it got checked in. The phone on the order was never answered (several attempts). The message directed me to another number. I tried it and voice mail was not set up for it. I made several calls to national and finally was directed to regional office. Made 3 calls to Regional office before I was finally assured the trailer had been checked in and I was not charged for any extra days. During the trip we had a blow out on the tire. I am not sure the tires were inspected before we left. As we left the dealer at the start of our trip, the trailer was bumping up and down when we went between 20-30 mph. We figured it was just the tires had been sitting and needed to warm up. Apparently we were wrong as we had a blow out on Sunday evening, putting us 3 hours behind schedule.

Vicky McKay 
Rating:
1.0

I arrived at the facility at 8:00 to drop off and it didn’t open until 9:00. I waited in the lot until after 9:00 and still no one showed. I finally figured out that I could return the trailer online but I’m my wait time for someone to arrive at the office I was assessed a late charge. So, I definitely would not recommend this site.

MOSES FEAGIN 
Rating:
3.0

Just average. Fold up the blankets when I pick up if you expect them folded upon return.

Michael Krysa 
Rating:
1.0

Truck was double booked. Took over an hour to get another truck which onlyj occurred after talking to 3 people. App was difficult to navigate. Made me start over 3 times on return process. Every time I use U-Haul app to reserve a truck bad things happen. Will not do it again.

Eric Cole 
Rating:
5.0

Great experience. No improvement needed!

Michael Bowles 
Rating:
5.0

so friendly and quick, hooked up the equipment for me and made it super easy

JULIE BARKS 
Rating:
4.0

Great experience.

JAMES LUCAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Prater 
Rating:
3.0

Kind of further out than expected.

Corbin Atkinson 
Rating:
3.0

I returned the truck at 9:30 pm and it was very dark. They need more lights out there on the lot.

Aundrea Welch 
Rating:
5.0

Customer did not leave a comment.

Bryan Smith 
Rating:
5.0

Customer did not leave a comment.

ron elders 
Rating:
1.0

First the person that works ahouod be there on time and not 45 min late then when I tried to do self checkin it took person over 30 minutes on hold when I called in because no one wve called me then the lady could not help me do self check in. Her nane was marie

PAULA BOLINGER 
Rating:
4.0

Customer did not leave a comment.

William Gable 
Rating:
1.0

The keys to the truck were not left, nor were the extras requested. After two days on the phone with uhaul, received $170 of the cost of the truck rental which was $270. Pretty sorry service

BRETT KNIGHT 
Rating:
5.0

26 foot truck was available at the location I needed. Very nice person in the office assisting us.

Susan Updegraff 
Rating:
3.0

Helpful and efficient. Small office so there was no waiting. Staff was very nice.

Julia Gunter 
Rating:
1.0

The self check in is a joke. It took us an hour to complete the process and get the truck. Our original drop-off location was Lenoir City. I just received a wrong check in fee of $50. Please have someone call me 501-908-9448

James Schwarz 
Rating:
1.0

Location was unmanned with very poor Wi-Fi which made the necessary online check in and drop off very difficult with the gpa locator portion. Also, reserved moving blankets and there were none, truck had 80k miles on it and road like it had 300k. Very disappointed with online process it made a stressful situation of moving way more stressful

KIMBERLY ANDREWS 
Rating:
5.0

Davonte was fabulous and very helpful. The physical space needs more light for evening pick up

Lee Anderson 
Rating:
1.0

Customer did not leave a comment.

James EHL 
Rating:
3.0

Picking up the truck was not a smooth transition the Wi-Fi wasn’t strong in the pickup area

Joseph Jackson 
Rating:
5.0

Customer did not leave a comment.

Michael DePaolantonio 
Rating:
1.0

The cell reception was HORRIBLE at this location. It took forever to pick up and drop off. After each picture we had to drive up the road to upload. Location is amazing, cell signal horrible and bad enough to not rent here again. Recommend public wifi.

Charles Mathe 
Rating:
2.0

Customer did not leave a comment.

nathan sprik 
Rating:
5.0

Customer did not leave a comment.

Suzanne Russell 
Rating:
2.0

My reservation was for 8:30, I was not able to depart until almost 10. This is not a good way to start your move. After calling 800 number, the representative said this location was not a 24/7 Self Serve location when it has been for years. Thankfully the area manager showed up to help.

Marvin Fore 
Rating:
2.0

Location was 40 total miles from quote pickup/drop-off location. Lock Box was not used, key was in back of truck. Cell service was spotty took multiple tries to check-in/drop-off and still wasn't sure it was completed. But the Truck looked and performed very good.

David Spivey 
Rating:
3.0

The ATT cell service at this location is one bar. Keep this in mind if you have to complete an online return.

Donna Farmer 
Rating:
5.0

Customer did not leave a comment.

Clay Giles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carter Capps 
Rating:
5.0

Customer did not leave a comment.

Chad Montgomery 
Rating:
2.0

The cell phone service at this location was terrible. It took way too long to login to my uhaul account. I will not be using this location again. When I finally got through the online pick up process the equipment wars great.

Morgan McDaniel 
Rating:
5.0

Customer did not leave a comment.

John Jones 
Rating:
2.0

My self check in experience at this location was horrible.

Brandy McCainey 
Rating:
5.0

Customer did not leave a comment.

Maite Stephens 
Rating:
5.0

Ultimate nitpick, but the drop box for returned keys is quite small and takes some work to get the keys in there. Although I’m sure the narrow slots are for security reasons. Overall a fantastic experience thank you.

Brenton Ludwig 
Rating:
3.0

Have someone at the office and make sure the equipment that I paid for is in the truck.

Paris Jackson 
Rating:
4.0

Customer did not leave a comment.

DAVID LAWHON 
Rating:
4.0

Customer did not leave a comment.

cdouglas vibert 
Rating:
5.0

Customer did not leave a comment.

John Lauten 
Rating:
4.0

Customer did not leave a comment.

PHILIP BOULDRY 
Rating:
5.0

Great Customer Service

Donnie McDaniel 
Rating:
5.0

Customer did not leave a comment.

Randy Kilts 
Rating:
4.0

Customer did not leave a comment.

Pat Cheatwood 
Rating:
5.0

Excellent service

JORGE ZAYAS 
Rating:
5.0

Customer did not leave a comment.

TRACY ROCKHOLD 
Rating:
5.0

Customer did not leave a comment.

MICHELLE LARGEN 
Rating:
4.0

Customer did not leave a comment.

James Scott 
Rating:
5.0

Customer did not leave a comment.

GREG PITTMAN 
Rating:
5.0

Customer did not leave a comment.

KAREN CARDEN 
Rating:
5.0

Customer did not leave a comment.

ROBERT DOD 
Rating:
4.0

Customer did not leave a comment.

Trev Brown 
Rating:
3.0

Customer Service was wonderful and I felt secure in the rental

Heidi Saul 
Rating:
5.0

Customer did not leave a comment.

Russell VanSandt 
Rating:
4.0

Customer did not leave a comment.

DEBORAH DAVIS 
Rating:
5.0

Customer did not leave a comment.

TERRELL CARMICHAEL 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER BROWN 
Rating:
5.0

Customer did not leave a comment.

DAVID CHUNN 
Rating:
5.0

Chelsea Texas attendant very helpful and courteous. It was a pleasure interacting with him.

CARLOS BLACKWOOD 
Rating:
5.0

Kind of hard to get live person on phone. Have a texting option....

JEANELLE DAY 
Rating:
3.0

Passenger side Mirror was missing. Broken plastic pieces were on the floor of the storage area of truck. I reported the mirror issue to the manager and was told it was legal to operate with only 1 outside mirrow and that he had reported the issue to U Haul and was waiting on someone to come out and make repairs.

ROBIN HURST 
Rating:
4.0

Customer did not leave a comment.

MICHAEL HARTSOCK 
Rating:
5.0

Customer did not leave a comment.

WILLIAM YARBROUGH 
Rating:
5.0

Customer did not leave a comment.

BRIAN HARDENBERGH 
Rating:
5.0

Great experience and glad we found the place!!

MICHAEL KIZZIRE 
Rating:
5.0

Customer did not leave a comment.

GARRETT DAVIS 
Rating:
3.0

Cargo van was very dirty inside and out. Service was very good as was pick up and delivery. Van worked fine.

DAVID URECH 
Rating:
5.0

Excellent customer service. Will definitely use again in the future.

BENJAMIN NUNN 
Rating:
4.0

Customer did not leave a comment.

Patrick Lee 
Rating:
4.0

Customer did not leave a comment.

George Melton 
Rating:
5.0

I'm not sure on drop off , no one was there for the drop off .

Dinah Moore 
Rating:
5.0

Customer did not leave a comment.

JAMES HALL 
Rating:
4.0

Very easy, efficiant to book a truck.

edwin thompson 
Rating:
5.0

Excellent experience. Thank you!

ROBERT BROWNING 
Rating:
1.0

Arrived to pickup truck and no equipment was there despite having been reserved. Truck cab was dirty, interior trailer light didn’t work. Phone number for facility was non-responsive. Felt like I got bare minimum service for my UHAUL order, which delayed our move by hours and made the work much harder.

Albert Shepherd 
Rating:
5.0

Customer did not leave a comment.

REBECCA NOLAND 
Rating:
5.0

Customer did not leave a comment.

KENNETH BOULDREY 
Rating:
3.0

The only bad thing is being a female alone, you CANNOT unhook a 12 ft trailer without a dolly or a Jack. I think there should be someone or something so it’s not an issue. I got lucky and another guy stopped to help me!

SHERRY BASS 
Rating:
4.0

Customer did not leave a comment.

CHARLES LICHTMAN 
Rating:
5.0

Customer did not leave a comment.

JOEL TREMAINE 
Rating:
4.0

Customer did not leave a comment.

James Mccoy 
Rating:
4.0

It could really use more lighting. Only the area around the building was lit, and without any additional light in the lot where the trucks are kept, it was kind of creepy and hard to see. Otherwise it was just fine.

JAMES MCCOY 
Rating:
4.0

Dropped off at this location when closed, so can’t comment on cleanliness or personnel.

Ann Harter 
Rating:
4.0

Customer did not leave a comment.

JONATHAN STEWART 
Rating:
5.0

Everything was great.

Privacy Request  |  First Impressions 
Rating:
3.0

Had to move in day after we reserved due to repairs. Cliff was accommodating when we were able to move in

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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