Customer Reviews for 20th Street Grocery and Grill
(U-Haul Neighborhood Dealer)

Rating:

5.0

The gentleman met me in the parking lot as I parked the truck. He told me that he would take care of checking the vehicle in, which he did, and we received the finalized paperwork.

Rating:

5.0

These guys are friendly and very knowledgable.

Rating:

5.0

I was pleased with the overall experience and the cooperation of the business owner(s) involved. I would surely use them again myself. Thank you!

Rating:

1.0

The gentleman Raymond that runs this UHaul business out of 20th St. storage is a joke. The man changed the time on my reservation and argued with me saying that he would make it later so I had more time even though I insisted multiple times I wanted a 7 AM pick up. When I went to pick up the truck at 7 AM I was not able to because he had changed the time to 8 AM even though I told him not to when I called UHaul representative, I was told he didn’t even enter in the rental reservation correctly so that it could be an after hours pick up via the mobile app. As a result of his negligence and incompetence, I was not able to pick up a truck until 10 AM three hours past my scheduled time that I had wanted and reserved it for originally. I will never rent from this location ever again.

Rating:

5.0

Great service!

Rating:

5.0

The U-Haul site for point of sale processing is in need of improvement. I waited with the agent for a hour to gain access to the U-Haul processing system.

Rating:

5.0

Great experience all around. All details of the rental were explained clearly and the trailer was hooked up by the pick up location U-Haul representative.

Rating:

1.0

The doors barely shut, the steering was so loose it was almost scary to drive, the manger, Raymond talked way too much and got quite offensive in front of my Wife and he charged me the $15 for insurance when I turned it down multiple times.

Rating:

3.0

I reserved at a different location then was switched at the last minute.

Rating:

1.0

The two men working at this location were rude, condescending, and unprofessional. When we were shown the Uhaul we rented, my friend could not get the truck to start because she did not know you had to really put some muscle into cranking the ignition. We asked the employees if the truck engine was even running, and they dismissed us and said "Yeah, yeah, the engines are just very quiet." Then when we could not move the truck, since the engine was not actually running, one of them jumped into the truck to start it for us and asked my friend patronizingly "Have you ever driven a car before?" (She had already presented her driver's license to them). He continued to rev the engine over her while she was talking, burning up gas and interrupting her. The check engine light was on and they also dismissed that, telling us that "all the trucks' check engine lights were on and all of the trucks are inspected before renting them to customers." Worrying about our safety on the road, I asked to see an inspection sticker on the truck, which I could not find and they did not show us. The check engine light did go away once the vehicle had started, so that wasn't an issue, but the employees did not take our concerns seriously and rushed through the process.

Rating:

5.0

Excellent Service and friendly staff. Thanks You!!

Rating:

5.0

Your website is the poorest I have ever tried to use. Absolutely not user friendly. Took 1 hr to pick up and 45 min today before I gave up

Rating:

5.0

Truck we rented had an issue with the A/Cnot working.

Rating:

5.0

The local UHaul dealer was fantastic! The 24/7 UHaul service and app are terrible though. U-Haul online customer service and the 1-800 number service were also completely unhelpful when we couldn’t check in at our scheduled time.

Rating:

1.0

I called this location to rent a trailer. The individual told me he had a trailer available and made the reservation for me over the phone. He then gave me a number to call to find out where I can pick up my trailer. Uhaul sent me to a business that’s closed. After calling them back they sent me back to the the first guy who had just gotten the trailer in. When I arrived I found multiple trailers on the lot, including some that looked my Size. As I pull in, the operator tells me to back up to my trailer, to which I asked which one, and he replied… there is only one…… his helper directed me to the correct trailer as the operator told me that he would be back in 10 minutes. I was left with his assistant who was elderly and seemed to be very confused. He did a lot of grunting and pointing and spoke in very brief, hard to understand bursts of English. He could barely stand and seemed to be about to fall over. In his attempt to talk to me he was trying to tell me to come inside and wait. I was trying to talk to my wife when he came up to the passenger window and just stood there staring at my family. He would not walk away until I agreed to go inside. It was very creepy and invasive. I waited inside for over half an hour for the operator to come back. It was in the 90°s outside and my vehicle recently lost its AC. My whole family had to come inside. After the operator came in he started his computer and started the contract process. He stopped every other minute and talked to us about all manner of random stuff. He was polite, but he spent more time talking than working. He asked the older gentleman if he had gotten the number off the trailer, at which point I got the number for him. The older gentleman seemed confused and was trying to find paper and pencil and the operator looked at him and complained that hhs old man has been with him for 30 years and still did know sh$t about what to do. He then exclaimed that he couldn’t find a trailer number but if dropped the old guy off at a certain trailer park that the old man could find a blunt (marijuana). He the. Went on to brag about the man being able to get into some drugs. While we were waiting, a second customer had arrived wanting to rent the same size trailer. The operator sent the customer to the first place I was sent to that was closed and told him to hook up to a trailer and bring it there and he would transfer the trailer to his store. Why could he have done that to begin with? The entire experience was a trip down vr

Rating:

1.0

I purchased extra days in advance and I was then charged an additional $183 again upon return for items I had already paid for. I am very disappointed that I needed to stay on the phone with uhaul for over an hour to remove the double charge. Not good.

Rating:

1.0

Was called out of my name by employee

Rating:

3.0

I had to return the trailer in Morehead City instead of the facility in my home town of Beaufort, NC. Seems like the local locations could co-ordinate to allow more convenient return of equipment.

Rating:

5.0

Outstanding and very helpful people at this location! Everyone in this area needs to go here. They treat you like family.

Rating:

5.0

Excellent customer service

Rating:

5.0

They working with me with excellent customer service.

Rating:

5.0

The owner was super nice and personable! It was easy to get the truck and was given a lot of helpful information! Dropping off the truck was quick and painless, with overall a great experience.

Rating:

5.0

Very friendly and fast service. No fuss turn-in.

Rating:

3.0

Truck was all dinged up and rode horrible. It shook so bad I’m glad I didn’t have a very long distance to travel

Rating:

1.0

I’m concerned to post my thoughts.

Rating:

5.0

No improvements to suggest. Staff was friendly and helpful.

Rating:

2.0

This location is poorly situated. My truck was parked along a muddy sidewalk down the road because there was no room at the site. Whoever parked the truck left muddy boot prints in the cab. The data signal to my phone was so poor, I spent an hour trying to complete the self-checkout. (Even with U-haul's customer service help.) When the owner arrived at 8am, he didn't open the store. When I asked for his help, he said, "You have to self-checkout," pointed me to the box of keys, then walked into his store and locked the door.

Rating:

5.0

Best U-Haul experience I have ever had. Friendly and helpful.

Rating:

5.0

Raymond was very friendly

Rating:

5.0

Helped me out during off hours, really appreciated it.

Rating:

5.0

I am not happy with the communication from the equipment distribution department. They told me my refund for driving there trailer back from North Carolina would be instantaneous and it was not. I ended up using 122 dollars over my budget just to get home because of the trailer made the truck even more of a gas hog very unhappy with my experience and will never go through U-Haul again. Both places I went to in person were very helpful and good at there jobs.

Rating:

2.0

the attendanant needs to focus on the rental and fix the mistake insread of the customer having to straighted it out wjth customer service

Rating:

5.0

Very helpful and personalized assistance. Helped me depart by stopping traffic for me, and also helped load dolly for me. Extended reservation a day without a problem too.

Rating:

5.0

Raymond was fantastic. Highly recommend.

Rating:

5.0

Raymond was great!

Rating:

3.0

They were very helpful and a joy to work with.

Rating:

5.0

This was the best rental truck place I have used. The equipment was very cleaned and well maintained. Great home town service. I would recommend this place and will use it again.

Rating:

5.0

Close to new home location. Yard is small but staff was there to help. I couldn't back the trailer in so, the manager and an associate unhooked me and used a dolly to park the trailer. Service after the sale. Then the drop -off paperwork, we'll, it was non-existent which was great because I had places to go, people to see, things to do!

Rating:

5.0

Raymond was extremely friendly and helpful. He went out of his way to assist me as I had many concerns about hauling a trailer, and treated me with the utmost courtesy and respect. U-Haul will definitely receive my business in the future thanks to Raymond!

Rating:

5.0

Very friendly staff. Checked me in quickly and even hooked up trailer for me. When I returned, they met me in parking lot, guided me in to drop off spot and unhooked trailer for me. Excellent customer service.

Rating:

5.0

Owner was very friendly and informative! Helped us save some money and made our move very smooth!

Rating:

5.0

Mr Lawrence in Morehead city was very helpful

Rating:

1.0

I’ve give a formal complaint on the gentleman that was at this location for sexual harassment, racial slurs and remarks, remarks of slaves etc. uhaul sent me to this location due to my first request (havelock nc) they stated had no availability. I only continued with getting truck due to havelock having none. IT was an uncomfortable uneasy very disrespectful situation. Contract notes reflect his exact words. I was told an area field supervisor would contact me but thus far no one has. Maybe if I go to the news about it something would happen. Disappointed no one followed up at all.

Rating:

5.0

Friendly and helpful staff

Rating:

4.0

The parking lot was really full, but it was a Sunday and they were closed. Otherwise they were great!

Rating:

5.0

The app failed us! We had a very difficult experience getting our truck. We had to cancel the first truck on 1/11/23 and rebook another one for 1/12/23. The call center staff was able to do a work around and got us in a truck after an hour of trying on the 12th. Needless to say it put us way behind. This was our 5+ rental this year and was frustrating and inconvenient.

Rating:

5.0

Truly the nicest people. Very professional and a pleasure to deal with. They made everything seem less and easy to work with. 5 stars and will use them again.

Rating:

5.0

excellant service,,, thank you!!!

Rating:

5.0

Good experience

Rating:

4.0

The latch for the pull down door on the back of the trailer was bent and did not want to stay closed while pulling. Other than that it was perfect