Customer Reviews for 1st Avenue Storage
(U-Haul Neighborhood Dealer)

38 reviews

480 1st Av   Delano, CA 93215

(661) 725-6286

Office Hours

  • Mon-Sun: 9 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(661) 725-6286

480 1st Av
Delano, CA 93215

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jessica Pimentel 
Rating:
5.0

Customer did not leave a comment.

Anavel Aguirre 
Rating:
5.0

Amazing customer service, very knowledgeable

Jessica Pimentel 
Rating:
5.0

Customer did not leave a comment.

Emilio Vasquez 
Rating:
5.0

Price was firm and correctly, and staff are friendly.

ali perez 
Rating:
1.0

Customer service, explain the charges clearly. Was not aware of all the extra charges I would pay at drop off

Cindy Patlan 
Rating:
5.0

Customer did not leave a comment.

JOSE NAVARROGAMEZ 
Rating:
5.0

Excellent experience the lady was so sweet helping us out. Definitely recommend 👌

Michaelgabriel Walterman 
Rating:
5.0

Customer did not leave a comment.

Anthony Barbozaarenas 
Rating:
5.0

Customer did not leave a comment.

Adriana Duenas 
Rating:
5.0

Great service

SANTIAGO BUENTELLO 
Rating:
1.0

Better customer service. Alondra was rude!!!

Cristin Irrebaria 
Rating:
4.0

Customer did not leave a comment.

Bryant Reynasanchez 
Rating:
4.0

Customer did not leave a comment.

Reynold Terre 
Rating:
5.0

Excellent experience

Flossie Hopkins 
Rating:
1.0

Your representatives need to be more friendly and not pushy. Also they have a lot of attitude w/customers.

Anna Lisa 
Rating:
5.0

Staff were helpful and friendly. I would not change a thing.

Mary Yanez 
Rating:
5.0

Customer did not leave a comment.

Anna Lisa 
Rating:
4.0

Customer did not leave a comment.

Jeffrelyn Ochinang 
Rating:
1.0

Bad service here in Delano.

Jeffrelyn Ochinang 
Rating:
1.0

Extremely rude. No concept of customer service whatsoever. The man would start to attend me then he would take a call and proceed to quote that customer and ignore me. Then another customer entered and he began to answer that person's inquiries instead of finishing my transaction. Totally ridiculous. The truck was filthy.

Julianne Sepulveda 
Rating:
5.0

Great service, friendly staff!

Douglas Mayhle 
Rating:
5.0

The clerk was very nice and efficient!!

Robert Lindsey 
Rating:
4.0

Customer did not leave a comment.

Nora Elia De La Cruz 
Rating:
5.0

A very friendly and well-maintained facility

Dwight Clem 
Rating:
5.0

Customer did not leave a comment.

Annette Martinez 
Rating:
5.0

Easy and simple pick up

Servando Navarro jr 
Rating:
5.0

Customer did not leave a comment.

VICTOR CARINO 
Rating:
2.0

Is at very spencive.....se me hizo muy caro

Catalina Solis 
Rating:
5.0

Customer did not leave a comment.

DANIEL GONZALEZ 
Rating:
1.0

Tow dolly was not working properly when I picked it up at the location. Wires were hanging out & blinkers & brakes were not working at all. I was told to "play dumb blonde on the way home if you get pulled over by a cop", I asked for a dolly that was working properly or if they could repair the one I was given, but was told "this is a pick up drop off location only, we're not responsible for repairing them or checking if they're working properly prior to pick up." Not only did I have to drive a tow dolly home illegally I had to wait hours for a two different techs to come out and and repair the tow dolly & then come to find out when U Haul installed the tow hitch on my jeep the previous month, they didn't install it correctly! The tech informed me that the wiring on the dolly may have shorted out my wiring on my tow hitch due to old damaged wires on the dolly & also the writing on my Jeep tow hitch was not done correctly & did not send power out causing the brake and blinker lights not to function. Overall, we were suppose to leave California August 6th and suppose to be in Missouri Aug 8th to close on our new home purchase, however due to the HUGE inconvenience of U Haul & we did not get to leave until the 7th and we were a whole day late closing on the house and had to pay extra fees! The location that installed my hitch was in Bakersfield, Ca. on Chester. I doubt I will ever be referring any family or friends to U haul and I know for a fact I will not be using Uhaul as my priority truck/dolly rental place anymore... I've never been disappointed w/ a rental co in all my life and the last rep I spoke to while trying to get a service tech out was one of the rudest reps I've ever spoke to.... also, I did not ask for $66 insurance and it was not on the original order so please take that charge off & I'd like to know where a location is near me in Clinton Missouri so they can repair my tow hitch they installed improperly. Thank you!

Jessica Vowels 
Rating:
5.0

Only draw back i didn't get to get a 26 footer as requested

ERNESTO DIAZ 
Rating:
5.0

Very nice and friendly.

john forquera 
Rating:
5.0

Great staff. Very helpful.

JOHN FORQUERA 
Rating:
2.0

Tell the sales person to go faster. When a customer comes to pick up there truck they are in a very big hurry! They are probably traveling a good distance away. It took the sales person an hour to get us on the road.

stacy morgan 
Rating:
5.0

It was great to have a uhaul in a storage place. Service was great so was the lady who helped me out.

CORNELIO ARRELLANES 
Rating:
3.0

Customer did not leave a comment.

james rogers 
Rating:
5.0

Customer did not leave a comment.

Jorge Valdez 
No reviews have been submitted for this location.

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