U-Haul tried taking unauthorized thousands out of my account after I had to dispute bill and got no reply or update. I had roadside ticket at that time all fees were taken for my move, as contract stated. Because truck had electric problem and truck would not start when I went to return it, U-Haul left truck in my drive way and after numerous tries calling them for several weeks and being promised it was being taken care of by the auto repair place U-Haul hired to look at truck, they finally came and got it and then blamed me and charged thousands when I called one last time. This is a crooked company. Because they tried making a unauthorized debit of thousands, my card was blocked for fraud and now I have no access to funds since my bank is still two hours away after move. This is the most disorganized and crooked company and I will never recommend and will tell everyone everywhere the same. Needless to say I had gotten several calls in that time frame asking if I even got the truck because they don't have a working computer system and to even make a dispute or roadside ticket they say they can't help you and you have to go through the app. This is redicilous.
Katrina Noel
Little Falls One Stop LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Little Falls, MN 56345
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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there was a lot of bird shit on the ramp and the truck was full of those dead asian beetles, so even a sweep out ahead of time would have been nice. the fellas there were very nice though in helping us through the paperwork.
julie planteIt took over 30 minutes to get the vehicle. The system used by your company to interface from my phone to take my picture and a picture of my license is full of defects. The employee indicated it is overly complex
Thomas KlassenListen to customer suggestion the first time not 20 minutes later. At least have one person in the place who can understand English well
Michael PekarHad to deliver truck an extra 32 miles from original destination. Received absolutely no compensation from u-haul for this delivery.
Frank Wurnig