Worst customer service experience. The rep wasn’t at the location at the pick up time. When she arrived she never made eye contact or went around the unit with me. All she did was to hand me the keys and left. The back tires needed air which is dangerous and gas tank almost empty. Upon returning the vehicle I experienced the same situation. There was nobody in the location to receive the unit, inspect it and charge me. I had to leave the keys at a convenient store nearby.
Maribel gonzalez
Sunset Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tampa, FL 33613
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The ladies at sunset market were very helpful and went out of their way to make sure the rental went smoothly.
Daniel GerberTruck was reserved for Lutz Flagship location but they switched it to Sunset Market stating they didn’t have a 15ft truck. I show up at the time 9:30am exactly to pick up my truck (5days after the reservation was made) and I was advised we done have a reservation for you we never advised you were switched to this location. I just rented the only 15 ft truck I had. Stated they only had small $19.95 truck …my move and movers were scheduled for 10:30 I had to take the small truck. I get back to the house and I get the truck positioned for the move. I was NEVER told the damn small truck doesn’t have a RAMP!!! So we’re loading boxes bins and furniture in a truck with no RAMP having to lift heavy items up in the air. The day was a damn disaster!! I’ve used U-Haul on so many occasions.Jan 2020 I moved my daughter to Gainesville for college. Jan 2021 my son graduated from U of FL I moved him home. June 2022 my daughter graduated I moved her from Gainesville I had a truck movers and a car tow. Never had any issues with reservation equipment or anything. I wouldn’t recommend using neither of the locations Flagship or Sunset Market there is no communication between the locations to ensure customers are serviced appropriately. No communication to the customer regarding change in truck size to say hey there’s no RAMP.
CHLOE HAMMSimple and efficient
Keith BrockmanThey took the rental back & said everything was good to go. The next day I received an email charging me for another day & a fee for returning after hours.
Jessica Boyett