Your app doesn’t work and you should not offer self service. It took us an hour to pick up the truck because the truck was not assigned and then we went through the verification process three times
Thomas M
Taylor Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sanford, ME 04073
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Customer Reviews
- 4.0 Average Customer Rating
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Customer service was something to be concerned about. My first confirmation was at a place that a never requested. It was many calls to get it cleared up. And the day before the rental I got a call that there was a scheduling conflict and I did not have the truck that I thought I was going to have. Some of the customer rep. were very helpful and some were not. The pickup location was on Sunday, so I did not see anyone at the site. The truck was ok, but the wheels were very muddy. Overall is was an ok experience, it turned out ok.
Terry SAwesome
Claire KIt was supposed to be a one way rental from Maine to New Hampshire and the person that did the reservation changed it to in town. You charged me triple the amount which I’m furious about! So no I was not satisfied with my experience.
DANIELLE KI don't agree with holding estimated funds on a rental then charging the customers card again for full charges instead of the difference on what they have already payed. I also rented moving equipment and furniture pads in which I didn't use because I had forgotten to load them into the dirty rental truck. I feel the truck should of been ready for me to go. And where it was not I feel I should of received my funds back since I didn't use the rental equipment due to forgetting to load them into the truck. I'm waiting for the bank to release my funds but until they do I consider myself to have paid twice due to the rental company not being able to just charge me a seven dollar difference. Nor refund me for equipment I didn't have nor use. Until I receive the initial 96 dollars held from my bank account it cost me 200 dollars to rent a dirty 15 foot box truck that I drove a total of 35 miles. With no equipment.
Rosa T