This place added safe movers $15 fee to my account and I told him I did not want it when I got my bill it was on there. These people have not refunded me for any reason. He says I have to contact customer service which I have and they haven’t responded either.
Betty C
Five Points Convenience Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Antonio, TX 78212
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I had requested a pick up at 8 am. When I got to the location I was told I would have to wait until 9. Then there was paperwork on my phone that I had to do before I could get the key to the Truck.
john CThe truck was clean on the outside. However, the inside was not clean. I wasn't able to put this on the return
Elizabeth DGood customer service thank you.
Ataklti AThe guy that checked me out worked at the convenience store register. He could leave his register to do a walk around. I walked around saw some scratches and asked for a sticker since other areas had stickers to show I did not do. He said take a picture. Then upon returning he stated I can drop off at any location. That’s why I picked up at his location to begin with. To avoid paying driving miles from one side of town to the other. Then returning he said he was open 24 hrs he then did not check me out on lab top so me that I lost trust I called customer service twice to help me close my account to get checked in and a receipt. Then the new guy at the register decided to be weird and take out picture from around the corner hiding. My daughter was in car waiting for us since we were dropping off. Never again. Vehicle says $19.00 but after all these fees it came out yo $75 bucks for 4 hrs. Not worth it.
Blanca T