The lady. Was absolutely rude and the worst custom service I’ve ever encountered. She doesn’t do “online check in” and then complained about how I only had 6 miles on my estimated mileage. She also said, “if I had a nickel for every time I got burned by customers who are doing what you are doing I would already be retired by now” I didn’t complain or even give a response. Was polite. When I left with the truck, she immediately called my emergency contact and said that she wanted to make sure I returned the truck and that my mom who was my emergency contact was liable. I asked for 2 hour rental. And I got a call at 1 hour and 32 minute stating I was officially late. It was already parked and we were driving away as I received the call, even though I said 2 hours. We returned the truck and realized that the fridge door fell off not even 5 minute of returning it. And they claimed to charged us $25 for the “cleaning fee” and threw it in the dumpster. Worst customer service I have ever received and I would rather drive to a further location and pay miliage than work with them ever again. They shouldn’t be allowed to use U-Haul. Terrible people to have apart of your company.
Tana Compton
Neighborhood Shipping Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lehigh Acres, FL 33936
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Customer Reviews
- 3.5 Average Customer Rating
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Horrible customer interaction. Make you walk around the entire building to get your vehicle. Make you feel like they’re doing you a favor renting the truck to you.
Hal PinchThe owner of this location lacked mamnners or a sense of providing customer srvice. He had recorded the incorrect gas level, the incorrect milleage, and provided the wrong truck. He would not assist in attaching the dolly to the rented truck. All of this with an attitude of arrogance and disdain. We waited two hours for assistence form the regional manager to complete the dolly attachment. In addition, I found a key to one of the trucks discarded in the parking lot.
Stephen ChurchVery helpful and accommodating. I will recommend to anyone I know in need of these services.
Barbara DietterI would move my belongings in a wheelbarrow before ever dealing with this peculiar business again. The owners were very rude -especially the female (not a lady by any means). I paid for 4 days (24 hour’s long). I was told I couldn’t rent it for Sunday since they were closed, so I was reluctantly booked for the extra day ( Saturday) to be allowed to keep it for Sunday. The woman said they didn’t have a truck Sunday, but since my return time was after closing time Saturday, I finally convinced the woman to let me rent it, but only if I had it returned by Monday at 9:00 a.m.-which was 6 hours short of my 24 hours. I returned the truck by 7:00 p.m. Sunday night. The owners were at their business at the time and before I left the store lot , my credit card was charged another $29. Since the store was closed I (the owners were on the property but the door was locked) haven’t gotten a receipt. I was told that U-Haul would not accept my State Farm insurance (which I had called State Farm beforehand who said I was covered up to 10,000 pounds-the truck was 8600 lbs). I’m surprised that store gets any business since the owner’s are so hostile it seems to most of their clientele, from what I observed. The owner’s are past burn-out stage, and seem to hate everyone but their dogs.
Lizabeth Jones