A little bit faster service. Also, we do not agree with the After Hours charge of $20.00. We rented the truck until at least 6:00 p.m. and they told us at this location that they close at 5:30 p.m. and it would be an extra $20.00 just to return the truck after 5:30 p.m. We don't agree with that and we don't think it is fair at all. They also told us that we couldn't return the truck to any other location except that same location. We have rented from other uhaul locations in the past and never had these issues. Isn't the $29.95 rental price for a whole 24 hours? It is not our fault that they close at that time. If we had known this in advance, we would have rented from a different location. We also had to load the appliance dolly into the truck ourselves. The gas tank was 3/4 full and we returned it with nearly a full tank of gas. Please refund us the extra $20 fee. Thank You! Ramon Herrera
Ramon H
Snaps Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77021
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- 4.0 Average Customer Rating
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The app is trash. Your best bet is to just walk into your local location. The app is a waste of time too many glitches.
erica rTell Tracey she is a keeper!
Karl HThe location where the uhaul associate wanted me to drop off the trailer was in a dangerous area. I thought I was going to get hit several times. They didn't send me my email confirmation for me dropping it off and then tried charging me a late fee. I dropped the trailer off a day early. Had to call three times to get corrected. I will never drop-off there again.
Michael JThey are really friendly and knowledgeable about everything. I would definitely recommend them to anyone
JESSE S