Person showed up to work 20 minutes late after the office should have been opened. She only showed up after multiple phone calls were made. Then she made jokes about it. She didn’t even know where the keys were causing more delays. This caused us to be late with meeting with the movers. The truck, while clean only had an 1/8th of a tank in it forcing us to fill it before we could go anywhere. The expectation is to return it at the same level which means that the next person will also have to deal with a low tank of gas? Messed up.
Jennifer W
Less Stress Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bloomington, IN 47404
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I had to wait 30 minutes for someone to show up
Andrew HHard to find behind an auto shop, no one at the location and didn’t answer the phone.
William KThe website for the drop off location said they were open until 6:00 pm on Saturdaythe same day as of pickup. Arrived at 5:30 and the place was closed. Left a number on the door to call, the number on the door did not match the number on the drop off paper work. Called the number and they said to drop the trailer with the other trailers. I was by myself and it was difficult to disconnect because of the weight. I had to call on Monday because I had not received a notification that they had checked in the unit. Looks like the uhaul rental is run as a second business out of the same building.
Benjamin SHave trucks prepared at rental time. Be present during listed hours of operation.
James B