This location is easy to get into and out of and they have a good variety of rentals including my favorite size truck which is the 17' length. Also friendly, helpful and frankly, hard-working staff. I am now planning to make all my rentals from this location when I can.
GEORGE SMITH
Carros R US
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Austin, TX 78754
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Have your employees not tell their customers they don’t have time to deal with them and to take the broker trailer and go. I’m a real nice calm guy. I’ve never been treated this way before. My ill and post surgery mother in law and I were miss handled greatly. We made an advance booking online and it turned into us having to go to four different U-Haul locations because no one had what we booked. Lost a whole day of packing because we were at the U-Haul dealer. Due to the long checkout process we had to cancel our moving crew Friday evening. We were unable to do our apartment check out Saturday morning. I’ll now have to do a check out with apartment management Monday morning. Causing me to miss more work. I loose working money. Maybe no one cares. Maybe there’s nothing you can do about it. But being kinder, having good equipment checked/maintained and more efficiency in service time would help customers not have such a traumatic domino effect on their lives. What should have been a sooth fast process took hours. My mother in law who had a big shoulder surgery just 3 days ago missed her medication time because of all the unexpected hiccups with U-Haul and her pain/swelling went sky high. We booked a truck and car trailer, but due to U-Haul we did not get our rented car trailer to pull the car behind the truck. Now I will have to figure out where to leave our car parked $$$ in Texas while I move my mother in law to Indiana, find a way and time to fly back $$$ to Texas, and drive the car myself to Indiana. More missed payday work for me -$$$ and have to drive the car up , gas $$$, plus another hotel stay $$$. All because U-Haul did not come through for us. So disappointed. Let down. No one probably reads these messages. Of if someone does , my deepest apologies. I would not like that job. I’m not the kind of person to post hate on reviews or social media. Don’t worry. But thought you should know how our experience was.
Jared HeibyThis location has excellent customer service! Extremely friendly, polite, and professional. I would highly recommend this location to anyone in need of a uhal rental.
matthew derek morrisonI took the vehicle back yesterday and received a notification just now that rental is return. The place has multiple dogs running around. Not clean at all. The vehicle was not clean with blurry windshield from dirt.
ISMAEL MataiCarefully examining the equipment before customer takes the equipment. Our trailer's front tire blew out on an interstate. A metal piece of the trailer had punctured the wheel causing the blowout. We waited over 2 hours on the shoulder of the busy interstate for roadside assistance with an infant in the truck. After waiting and getting the tire replaced, we had to drive to another location to switch out the trailer because we were told the original trailer wasn't safe to drive.
Dhalia Hughes