The van was clean and decent, i did have to speak with the manager over the phone.. to give my id and license to verbally, i found it unusual but everything worked out fine. Things went well. With a single Christian bone in my body i couldn't get a van at any other location, but west hempstead had one for me thanks.
Doran Stclair
Mirabella Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Hempstead, NY 11552
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Customer Reviews
- 4.0 Average Customer Rating
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The reservation was made online. On the day of the pickup of the truck Saturday 11/4/23. The facility was closed although the sign on the window states they open at 9am on Saturdays. There was a number to call and the woman who answered was am the most rudest and nasty person. Numerous times she kept telling myself and another gentleman who was picking up a vehicle that they are closed and she doesn't work Saturdays. We both kept telling her How are we supposed to know this as we reserved online and there was no indication. After several minutes of her rude and condescending nasty attitude, we sent license photos via text to her and finally were given lock box numbers to access the keys. My vehicle which was a 15 ft truck was on empty for fuel. I took a picture and sent it to her via text and she said go to the gas station when I asked they type of fuel, her response was ask the gas station attendant. I also online reserved 2 dollies which she said we don't have go to another U-Haul place to get them. I explained I had no time now. I would never again rent from this location nor would I ever recommend it
PAUL GUZZARDOLocation was easy to find but parking lot was messy and not very many available vans/trucks. And there were some random individuals trying to assess cars for sale that were located in the lot that kept trying to talk to me and my family.
Gabrielle AmsterVery nic lady very Nic tak
Ramandeep SinghThe lady that was checking out the van was very rude to me, and wanted to charge me $15 for fuel witch l replaced at the exact amount, l will never gi back to this location.
JEAN PIQUION