The only positive that I can give this location was the amount of space that they had for their equipment drop off. I called the location prior to coming and they hung up on me 10 second in. I called back and the gentleman didn't seem too interested in talking to me. He was short and uninterested. When I arrived I didn't feel welcomed. The same gentleman I spoke to over the phone told me where I could park. I did ask for assistance but I was told that there was only one person working, despite upon arrival there were several mechanics working. I tried to remove the trailer on my own, but it was indeed too heavy. I ended up calling the service holiness for help. The Area Field Manager came to my rescue. His name is Jacob. He arrived within 5 minutes of ending my call with Kristi, the Uhaul service agent. He swiftly and efficiently pulled his jack out and removed the trailer. Great man! Thank you so much Jacob. I would not recommend picking up or dropping off from this location, even though they have a very large variety of moving equipment at their disposal.
Neal C
The Tire King Of Statesboro
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Statesboro, GA 30458
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Customer Reviews
- 4.0 Average Customer Rating
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Reserved a certain size truck and was not notified that it was not available until I was there for pick up.
Khristina SI arrived there to pick up our truck and found out that U-Haul had actually sent my reservation to a location in Savannah an hour away. No one from U-Haul ever called me or e-mailed me to let me know. The manager was fortunately very helpful and spend quite a bit of time on the phone to help move that reservation back to Statesboro so that I could get his truck and not have to drive to Savannah. It was very much appreciated.
Marc NMade a reservation 2 weeks in advance it was approved but on the day before pick up no one called to verify my reservation and on the day we came to pick up our truck they had changed our pick up location with no notification I Honestly feel like they underhanded us by giving our truck to another client!! This is no way to do business!! ALSO!! YOU CANNOT CHANGE ANYTHING ON YOURE ORDER NOT ON WEB OR APP SO STOP MISLEADING PEOPLE!!
Paula TLocation is a tire shop so I will give some leeway on being clean and inviting. My issue was the interaction with employee. I asked where he wanted me to park the trailer and he told me, no issue there. He followed by saying, I will email you your receipt in just a little bit. No one looked at the trailer to confirm it was clean or in damaged. That could mean they either trusted me or didn’t want to do it. I took pictures to document the condition and departed. The email receipt didn’t come until the next day. Using the U-Haul, the trailer showed rented to me for nearly 16 hours after I dropped it off. Maybe this is normal, but once I turn it in, I want confirmation that I have satisfied my side of the rental obligation.
Kenneth P