This was the first and last time I will rent at this location when I attempted to return the truck. I was told leave the key in it before I dropped it off. I replaced the fuel that I used and now my bill showed it only had an eighth of a tank when I brought it back up to a quarter tank which was indicated when I picked the truck up no more than I actually drove it. There was no way that all that mileage that showed up on my bill was mine . I feel cheated, putting this bad experience behind me and will not recommend this location. I will actually tell people not to rent from this location.
James L
Sunny Food #7
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mc Calla, AL 35111
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The self check in did not work at all. It had an internal error several times when I tried to add my contacts. When called for help I got a robot that took my number but never got call back. Thankfully the first agent gave me the direct number. Called back and got help. But then the website got stuck when I had to re-enter my DL. So after an hour and 20 min I went inside the convenience store. I wasn’t told that the clerk could help me because I originally was checking in before they open. He got me taken care of and said the U Haul system was having problems probably due to volume. I’d suggest improving the system so that in Saturday mornings, probably the busiest time of the week that people check out moving trucks, that it can handle the volume.
Robb AThe AC wasn’t working and when I notified the representative they didn’t offer anything. So, I moved in the blazing heat with no AC , and it seems like nobody cared. I emailed Uhaul direct, and haven’t heard anything back. Why not????
Mike RThe gentleman that helped me was friendly and made my rental experience pleasant and stress-free. I have never had an easier process renting a uhaul truck before. I would highly recommend this location to anyone.
John MThis location isn’t setup to do rentals. The only way to get your rental is to do everything online and get your rental without any interaction.
William H