The customer service was excellent. The rental and return process was a BIG headache and took to much of my time. 45 minutes to rent and 25 minutes to return the truck!
S t Williams
T&S Mailbox Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Los Angeles, CA 90044
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Nothing, everything was perfect.
Luis MartinezI have moved to multiple states throughout the country and have always used U-Haul. The experience has always been great... Up until this move. This move was anything but smooth. To make a long story short, I reserved a 15' truck and auto transport trailer, got confirmation of this reservation and even called to confirm after receiving the email. The day I was supposed to pick these up, I received a cancellation notice - for no reason. I then spent hours on the phone only to get a 10' truck and no trailer. As you can imagine this caused multiple issues, mainly forcing me to leave my vehicle in CA and making the move to CO with no way to get my car here. I will now be out a lot of time and money as a result. Extremely disappointing to say the least.
Eric SinkovecVery unprofessional and angry people in a bad mood. Did not take the time to explain my contract or options as they appeared to be annoyed at answering any questions
Juan Garaythey didn't check me in. they took a photo of my DL and Credit card and gave me a key. so I had nothing in hand, no proof of the gas level, which was at a 1/4 tank, and no walk-around when I checked in. It was like the normal uhaul person wasn't there and didn't know what to do.
Richard Garcia