The staff was very nice and tried to help, but they were not trained on the trailers. The trailer had no jack so had to be lifted on and off the hitch, this was very inconvenient. Even at drop off, having to lift the trailer myself was very difficult. The trailer also had no working lights, I know it isn't my vehicle as other trailers lights work correctly, but not the trailer I paid for at U-Haul. And to finish the return spot was not secure so when dropping off I was afraid it would be stolen before morning when staff would return.
Dolly J
Blue Sky Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kansas City, MO 64133
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Customer Reviews
- 3.0 Average Customer Rating
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The employees of the franchise had no idea what they were doing. The uhaul was trashed and didn't come with the items I had requested. I had to rent dollys from homedepot instead of using the ones I reserved from you all. They didn't have a safety pin for my trailer and offered me zip ties and a drill bit. I am extremely unhappy and unsatisfied with this experience after using uhaul for years.
Carly K