I realize that things go wrong with vehicles, and the mobile mechanic was quick to show up. I am, however, dissatisfied that I lost time with the truck moving. My storage unit was closed by the time repairs were done, and I was not able to move anything that day. Also, With test drives and the extra drive with no contents in the truck, I was 20 miles over my estimated mileage, and I had to pay for that, which I think was not fair. I lost time with the truck while it was being repaired and paid extra for mileage, I feel have not been compensated for these issues that were a detriment to my experience and to my move.
TAMATHA H
Sunoco Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Woodstock, GA 30188
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Customer Reviews
- 4.0 Average Customer Rating
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Worst drop off ever - clerk had me unload pads and hand truck and stack them for him in a small cramped space - wrote everything down on a piece of paper and didn’t even check mileage or condition of truck - no receipt offered - said o would find out later - had to wait 24 hours to get receipt from U-Haul that everything was ok - worst experience ever and we have been using u-haul for years !!! Also the Sunoco station I dropped at is too small to really handle the 26 ft truck and is poorly maintained !!
Billy MThe vehicle had major breaking issues that smoke came out everytime I break and it was shaking constantly while driving. The truck was so beat up and uncomfortable.
ROGERS PReally nothing, everything went like clockwork. The only issue we discovered was that one of the hooks on the ramp was broken, so we had to stack wood on the bumper to keep that side up. Even though it created a sketchy situation, I don't think the "location" would ever know this unless a customer brought it to their attention.
Dana SManager was very helpful.
Bryan S