The online process to get the lock box key was not working so we called Uhaul and spent 30 minutes trying to get more information. We spoke to a representative who did not understand what we were trying to accomplish. Toward the end of the call (after 25 minutes of being put on hold and speaking with him), he asked â€œSo what do you need help with again?â€ The whole process was long and cumbersome. By the time we got the lock box code, we were 40 minutes into the 6 hours we were allowed to use the truck. We will not being using Uhaul again unless the issues are resolved.
Moving Truck Rental in Wilmington, OH at Ironwill Inc
Moving to or from Wilmington, OH 45177? Get FREE truck rental rate quotes at Ironwill Inc.
Get FREE moving truck, pickup truck and cargo van rental quotes at Ironwill Inc
Pickups Pequeños trabajos
Cargo vans Pequeños trabajos
Camión de 10' Studio to
1 Bedroom Apt.
Camión de 15' 1 Bedroom Home
to 2 Bedroom Apt.
Camión de 17' Casa de hasta 2 dormitorios
Camión de 20' 2 Bedroom Home
to 3 Bedroom Apt.
Camión de 26' 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Wilmington, OH.
Cargo vans and pickup truck rentals in Wilmington, OH
U-Haul cargo van rentals and pickup trucks in Wilmington, OH are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Wilmington, OH 45177. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Barandillas interiores en las camionetas de carga
- Transmisión automática
- Air conditioning
- Suspensión Gentle-Ride
- V-8 de bajo consumo de combustible
- SRS/bolsas de aire
i was charge two times for the u haul 117.87 on the 5th and 117.87 the 6yh now please give one back
Explain pick up process better
Be open!! I specifically did not want to use the phone to drop it off!! At least my son was with he and he took care of what they wanted, I don't know what I would have done without him. The web site said it would be open. Was not happy with the whole experience!!
The drop off location was closed so we self dropped with the uhaul app on our phone.
My husband picked up the truck and neither he nor employees checked the milage, he lied and told my husband that I had booked it with the additional Insurance. Canceled my reservatation so he could start a new one with the insurance. My husband paid, we kept it for an extra day. Go to take ot back and had to have a long discussion with the employee, who was excellent. Map quested our house it was maybe .5 miles from U-Haul our new house was aprox .5 miles from our old house. Check in and the milage said we went 60 miles. Luckily the nice man remembered the truck had gone for repair the day we picked it up and realized the milage had not been updated. We were lucky that man was there because he corrected our miles and charged us appropriately. So we pay get or receipt and go home. I look at the receipt and the man who rented the truck PRE CHARGED us for 20 miles. So we ended up paying for 20 in advance plus what we calculated the extra mileage was. So the older man ripped us off but the other gentlemen actually looked into the situation and fixed most of the problem. We still ended up paying for 20 extra miles but I was just glad it wasn't 60 so I am leaving it alone.
Check in rep very pleasant and helpful
Nothing exceptional about this repair shop that rents U-Haul, had to wait until a mechanic was available.
Quick, friendly service. Will use again in the future.
I paid 100 dollars for overnight. Now they are trying to charge 250 some more. This can't be right.
Very easy to get to. A large drop off area for uhaul vehicles.
Friendly staff and very helpful!
Customer service here was excellent.
Excellent customer service....no improvement needed.
They were very friendly.
Have purchased extras already in the truck
When I showed up it took 15 minutes to even find someone. Then it turns out the trailer I rented (6x12 utility) wasn't there. So I had to rent the 6x12 box trailer. Finally got out of there an hour after the time I requested. Now this morning I received the bill for a 2 day rental. I rented Saturday and returned Sunday. Very displeased with how this is managed. Somehow there is always a last minute change every time I rent from uhaul. It's very annoying.
Keep doing what you are doing. Great job.
This place takes the last penny you have! I will never use uhaul again!
I donâ€™t know cause everything was very good
I was having problems with self and the guy came out and helped me
Have the office area a little more presentable for customers. The computer keyboard, printer, fax machine and other office equipment looked like they had never been dusted. or cleaned.
I had to return the truck back to that location when I thought I could drop it off in Chillicothe but I had to return it there and he charged me for the extra mileage!!!And thatâ€™s not what I thought you had to do
The location I picked up at was great. All 3 locations I dealt with were. The problem lies with the corporate office booking my pick-up for 30 miles from where I said I wanted to pick up, they then told me to pick up at the location I wanted. I was never informed that the truck was at another location that was 30 miles out of my way. Worst move ever
I dropped the truck off at approximately 2am. No one was there. However, the next day I see U-haul charged me $35 because of fuel. this was clearly a mistake considering I picked the truck up with 41 miles to empty and returned it with 54 miles to empty...13 miles free to the next customer at my expense. I called Ironwill Inc. the woman was nice and stated she saw that it read 54 miles to empty but stated she did not charge me that U-haul charged my card. I immediately called U-haul and the problem has not been corrected at this time. I am still fighting to have my $ 35 dollars returned. I have made 2 phone calls to U-haul to be told I will be receiving a call from U-haul to have this resolved..in 72 hours, or call them...seriously! In addition, the only reason I dropped the truck off at Ironwill in the first place was because I was told I would receive a $35 incentive if I returned it to this location....well I have clearly Not received my $35 incentive and have been charged $35 when I should have never been charged but was expecting to receive $35, not be charged $35. It is horrible the fact that moving is so expensive and every dollar counts. So to be charged for something that I clearly did not do is devastating in a time like this...It only took U-haul a matter of minutes to charge me but it is taking forever to simply have it returned...2 days as of today and no resolution in site...I hope U-haul will correct this mistake quickly...