The truck required oil, which was revealed in-transit, at the peak of rush hour while I was driving on the NJ Turnpike. It was a huge time waster for me to have to find a Uhaul location, as I was instructed to do by Uhaul. And the staff didn't tell me I would need to submit pictures and info on the truck before I drove off. Even with these significant time wasting problems, the staff was very pleasant and the truck was modern and clean.
JOAN W
A 1 Auto Repairs
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Williamsburg, NY 11211
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Awful experience. No one there to confirm what to do. No clear marking where to park. App did not work again.
Alison MHire people that care. We came to the location and the truck was not here, so we asked if the guy had an idea of the timing or what we could do the answer was “not my problem”. We were a bit confused, and asked to find a solution because the only 3 words he knew was “not my problem” (not even hello thanks or goodbye). Kind of hard to deal with that kind of useless people. Ended up getting the truck an hour late with no help from the guy.
Manon BHi - This was truly a terrible experience from start to finish. The truck was in terrible condition and I was overcharged by approximately $100. First, while the truck I received drove ok, the appearance and cleanliness were absolutely awful. So many exterior issues I can’t even try to list them all. The entire truck was spray painted, the cab roof was indented, the corner of the box was held together with duck tape and cardboard, and the interior and of both the cab and the box were filthy (dirt and gravel in the back and an McDonald’s burger box in the cab). I was willing to let this go as I just wanted to get the job (a quick run back and forth to ikea) done. The man at the pickup location (who appeared to be the owner of the garage/gas station) said I could return the truck anytime that evening and use self checkout. HOWEVER, when I returned the truck in the evening using self checkout, I was required to pay more than double what I should have! I would have refuted this if I was returning to a live person but there was no way to due so during the self checkout process. The extra charges were twofold, both of which I would like refunded. (1) I was charged for two rental periods/days (an additional the $19.95/day rental fee and $17/day insurance), despite having returning the truck on time the same day (I confirmed with the man when picking up that I could return anytime before the next morning, which I did). (2) I was charged mileage of over 40 miles, despite having only driven directly back and forth from the pickup location (392 Leonard St Brooklyn) to IKEA (1 Beard St Brooklyn). This is only 12.8 miles. At $1.99 per mile, I was overcharged $60+ for mileage. I look forward to hearing back to get this issue resolved. Thank you very much for your assistance. Scott Miller
SCOTT MMy issue is with the UHAUL agents I spoke with that had no knowledge of this locations reservations being thru the app/online only. I spoke with two different UHAUL agents that gave me wrong information that forced me to spend an additional $200-250 on my reservation. It was a nightmare experience, all due to UHAUL agents, not this location.
Jenny Z