Don't wait 22 days to charge my card for a cleaning fee that is not my fault. I reported that the vehicle wasn't clean at pickup so your company waited 22 days tonchsrge ME for reporting it? I'm filing a complaint with BBB. This is unacceptable.Tamara G.
Moving Truck Rental in West Monroe, LA at Donnie Plunks Towing
(Distribuidor de U-Haul del vecindario)
West Monroe, LA 71292
Services at this Location:
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb. - dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en West Monroe, LA 71292
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Get a tune up, because $120. for gas is a bit much.Mary J.
The mobile app is unnecessary to pick up and drop off truck. I was under the impression that the app must be used. You can simply login to the website on the browser on your phone which is way more user friendly as the app would not work properly for me.Dalton H.
The location was no problem, but the Online check In was terrible and the customer service was terrible. Had to go through 3 people & was disconnected once before the last person was able to assist. Process took an hour!Marty F.
Great experience and will be back.Clyde K.
Very nice folks.Kevin S.
My experience was great. Zero problems.Norman V.
Easiest rental everBILLY P.
I had to return the equipment a little later than expected due to circumstances beyond my control, but the U-Haul representatives at this location were very understanding and allowed me to return the van a little late without penalty. I greatly appreciate that!Kenneth L.
15' truck was dirty inside. It still had someone's trash inside. It also had cigarette ashes in ash tray. You could tell this truck had not been cleaned. Very big disappointment for this location. Car hauler did it's job fine.timothy C.
DO NOT RENT FROM THIS LOCATION! I called Donnie Plunks on Thursday to confirm my rental for Saturday, and I was assured that everything was fine. I arrive Saturday morning to pick up my U-Haul and was informed by their very rude employee that they were not renting U-Hauls that day. After explaining that I had a reservation that was confirmed with this location on Thursday, I was told that I would just have to call U-Haul to find another truck. Luckily the very nice and helpful people at 1-800-GO-U-HAUL were able to assist me. I would 100% avoid renting from location (unless you enjoy poor customer service), and they deserve zero stars in my opinion!Corbitt H.
My favorite place to rent uhauls in West MonroeRicky M.
the staff at Donnie Plunks uhaul are always very cordial and helpfulDan B.
Keep doing what you're doing. Polite, courteous, business.Frank K.
I was charged $33.07 too much! And donnie plunks towing will not refund my money. Ive reached out through email to uhaul and no response!!Monica B.
Very SatisfiedLeah T.
Truck does have a belt in motor that doesn't sound good!Kristan B.
Have the equipment ready for the customer at the correct time, and don't change reservation on the customer.Aaron A.
Got charged for more than what was reflected back on system at the time of check out .Worse experience ever will not use againLameka S.
Thank God for the help that Amanda gave me. Beautiful jobToney C.
They were also very nice and helpful.Frank K.
The young lady who waited on me was kind and professional. She went above and beyond to make me feel at ease.Janet P.
The app is horrible.Danial J.
Inside of truck was dirty when i received it.Melissa P.