Somehow my online app-placed reservation did not send a confirmation notice to the Rental Pickup Location. The result was I placed a call to the Location phone and they promptly arrived to process my reservation. Better corporate internal communications may be necessary to address this. Otherwise, Keith at OHanlon's did an outstanding job!
Jean-Marc G
O'Hanlon's Service & Repair
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Waynesboro, VA 22980
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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More space for returning the vehicle after hours. Was not sure exactly where I could leave it as the lot was full. Also, the app was not clear as to whether photos had uploaded or not when returning. And when I used it to get the vehicle it would not advance so I had to go inside--which was fine--but kind of defeated the purpose of setting up the app.
Rick BWe requested a van, but was told that the van we had reserved was rented out and that they would switch us to a truck. We did realize that we were going to be charged for the different vehicle. The truck was in terrible condition. The driver side sun visor was missing, the driver seat had a large hole, the passenger seat was extremely worn, the passenger side window had a crack in it, not to mention the damage the was outside of the vehicle. There were several dents and scratches. The lot was extremely crowded with several vehicles. It was extremely difficult to get the truck out of the space. Maneuvering the truck in such tight space required great effort. This is our second time renting a vehicle, to travel to the same location and same distance; however, the cost for rental was double what was paid during the first rental. Needless to say, I will not be recommending this rental location and will be looking for other companies for rental arrangements.
Mel MThe parking/pickup/drop-off location was very tight. THE STAFF ARE EXCELLENT.
Brian AVery poor service. When I took back the equipment the clerk was on her computer and would not check the truck in rather she said I will do it later, I am taking my online class now. On her shift. When I could not find the center and called for directions she said “use your phone and hung up. I Will Never Use this U-haul dealership again and I am telling everyone I can, Do Not Use!
LANNY D