The one way drop off location was changed by the pick up from London, Ontario to PA, USA. It caused a huge drop off confusion.JENNIFEREMILY W.
Moving Truck Rental in Waterloo, ON at Kishki Halal Supermarket
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Waterloo, ON N2L3V4
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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The online checkin process was definitely not expressed and caused us a huge inconvenience. What we thought would be a quick pickup ended up being almost 30 mins. Once checked in on the app it told me I had to wait until 1PM to pick up the truck (which was scheduled for 9). So I had to go into the store (which I had not wanted to do because of COVID) and sister around while the cashier set me up for the truck. it was very inconvenient. I was not impressed. Would have been quicker for me to just Go in the store rather than waste my time on the express checkin. Even if I had to go in to the get the keys... the person inside STILL had to spend the time setting me up.Christianna A.
easier check-in for a new customer. but overall, it was really straight forward, especially that it was my first experience with Uhaul.Nima A.
U-haul should send info night before pickup not day off picking up truck and let renters know that they really should have a smart phone and if no smart phone, send text with info needed to streamline check in process , the young lady at this location did it on her store phone , thanks.TIMOTHYB H.
the person don't know anything and not informative. misleading customers. I was informed that i can drop equipment to any Brampton location and will get email with all the details but did not get any information. at Brampton location no one supports. Customer care took half an hour to connect and not get support. at last moment got informed that booked vehicle is not available. Got 137km allowed and at last got charged for extra km. worst experience ever.RAVI G.
This location is a grocery store. It is not well set up for truck rental. The staff was great about handling Uhaul screw-ups. I made my reservation a week in advance by phone having failed to get set up online. Your online system is hard to work with - some obvious options are not available. One day before pick-up the schedule was changed arbitrarily. I phone to confirmed the change. When I arrived, the van I rented was not available. I was offered a larger truck that cost more rent - higher gas and mileage charge. Your systems do not work. There was no credit for the extra gas I put in the truck (5/8 instead of 1/4 full. I do not fault the location. U-hauls over-promise and under-delivery is the problem. I recommend that people avoid using U-haul - the company is soulless.WILLIAMD R.
Nice serviceNavi B.
Poor knowledgehitendra M.
Great Location! Great People! No Doubt!Jaspal S.
Excellent Excellent ExcellentAyush G.
Excellent! My favourite location! Thanks Saud and team!Preetinder B.
I opted out of the SafeMove add on, but U-Haul has billed me for it anyway. I want this charge removed. The folks at the pick up place were unable to help me return the truck when I returned. I was told I had to do everything online; that they simply could not help me take back the truck. I returned the truck during business hours when representatives were available. Not everyone has a big data plan on their phone, eh? I don't want to pay extra for the data to return the truck when someone is right there at the store! Then I get the bill saying what the charges are, and it includes the extra 15$ charge for coverage. I opted out of this! Why am I being billed this? Where does it say in any confirmation that I agreed to this? I can't talk to the people at the store; these people couldn't even take the keys back from me.Alexander B.
Main pickup was at Jamcan in Listowel. Employee was late to open the store. She discovered that the van assigned to me did not have keys. She chastised me for booking online because it made her life harder. I insisted she find me a van. She sent me 51km away (but got $50 off). The van I got was filthy. The drop off location cler commented on it and I told him that I had registered it as dirty. As well, it was not filled. I have 3/8 of a tank of gas owed to me by UHaul because I over filled it on return.DARYLLT F.
My mileage is wrong and I have been overcharged, I have pictures of it. And also I am charged for something which I did not ask for the extra insurance or coverage. Can any one contact me in email@example.com I have already sent an e-mail to you guys with pictures and bill.ACHUTHAN M.
Great placeIshant K.
This location provided me a lot of support and guidance! Highly recommended! Thanks alot Saud and team for the great service!PREETINDER B.
Highly recommended!ISHANT K.
All good! Thanks Kishki Halal SupermarketPREETINDER B.
Extremely nice ppl! Thanks for helpAkram S.
We found the drop off process was very frustrating and confusing after a long day of moving. The personnel were friendly but not able to help much due to language barriers.Stephen J. L.
Thank you SaudIshant K.
Great experienceHAMOOD B.
This is my second time with this location! No doubt no complaints! Team always there for support! Highly appreciated and highly recommended! ThanksIshant K.
I try to use the mobile app was not clear and the attended didnt help when i had hard time to pick up and got the wrong truck sizesuleiman S.
Great customer service!Aakash D.