Did the 24/7 pick up and there were no keys for the truck. Took multiple phones and an hour of my time to get everything straight with a new truck. Also the location did not have the moving blanket I had requested.
Ramey North
Villa Hills Marina
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Villa Hills, KY 41017
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Clean the truck, fix the vibration, fix council cover, the return location charged me an extra $37.50 for fuel but i put it back where i got it!!
Michael TaylorWhy did I get a review order and thank u today I didn’t rent anything
Steven MillerInitially, no one there to check me in. Started online checking, got to picture upload, thru 3 pictures, and site crashed. Mr res. Was wiped out. Called Uhaul for help, on hold and on-site help showed up. His ckeck in site crashed on him as well.
Ralph DamourThere was no one there!!! We dropped the truck off one day early. It was during normal working hours. We had the reservation until Friday but got done early and dropped it off at around 3:00 pm on Thursday. There was not a single person there to check in with. I wish I worked for you guys because I would not have to be there!! Just awful experience with UHaul all around! No one was there after walking around....please check your security cameras to confirm!! AWEFUL customer service. THEN, got a call TODAY asking where truck was!!!!! UNBELIEVABLE!! I do not know how you are still in business!!
Janice Eisenhauer